Scientific Atlanta EPR2320, DPR2320 manual How Do I Set Up My High-Speed Internet Access Account?

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WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide

How Do I Set Up My High-Speed Internet Access Account?

Before you can use your gateway cable modem, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up an account with your local cable service provider. Choose one of the following two options.

I Do Not Have a High-Speed Internet Access Account

If you do not have a high-speed Internet access account, your cable service provider will set up your account and become your Internet Service Provider (ISP). Internet access enables you to send and receive e-mail, access the World Wide Web, and receive other Internet services. When you contact your cable service provider, they will ask you for the serial number, the Media Access Control (MAC) address, and the WLAN data MAC address of the cable modem.

These numbers appear on a label located on the side of the gateway cable modem. The serial number consists of a series of alphanumeric characters preceded by S/N. The MAC address consists of a series of alphanumeric characters preceded by MAC. The WLAN data MAC address consists of a series of alphanumeric characters preceded by WLAN DATA MAC. See the following illustration of a sample label.

 

WLAN DATA

Serial Number

MAC Address

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

S/N

 

 

 

SM0697286

 

 

 

 

 

MODEL DPR2320 SERIES

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

CABLE MODEM/ROUTER

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

P/N: XXXXXX

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

MAC 00407B-796771

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

date of mfg: 06/03 Factory ID: 1

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

MODEM NO: 121 103 113

USB MAC: 00407B-796772

P-LAN MAC: 00407B-796774 WLAN MGT MAC: 00407B-796775 WLAN DATA MAC: 00407B-796776

CMCI MAC: 00407B-796777

MADE IN TAIWAN

CM

MAC Address

T10723

Write down these numbers in the space provided here.

Serial Number _______________________

MAC Address ________________________

WLAN DATA MAC Address _____________________

I Already Have an Existing High-Speed Internet Access Account

If you have an existing high-speed Internet access account, you must give your cable service provider the serial number, the MAC address, and the WLAN data MAC address of the cable modem. Refer to the serial number and MAC address information listed previously in this section.

You may be able to continue to use your existing e-mail account with your gateway cable modem. Contact your cable service provider for more information.

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Contents WebSTAR DPR2320 EPR2320 Gateway Cable Modems User’s Guide Introduction Benefits and FeaturesThis Guide Read and Retain These Instructions Cleaning the EquipmentPlacement Overloading AccessoriesLightning and Power Surges VentilationGrounding Power Cord ProtectionPower Sources Damage that Requires ServiceWhat’s In the Carton? Front Panel Description Back Panel Description What are the System Requirements for Internet Service? Where is the Best Location for My Gateway Cable Modem?Already Have an Existing High-Speed Internet Access Account How Do I Set Up My High-Speed Internet Access Account?Do Not Have a High-Speed Internet Access Account How Do I Connect My Devices to Use the Internet? To connect devicesTo install the gateway cable modem To configure Windows 95, 98, 98SE, or ME systems How Do I Configure TCP/IP Protocol?Configuring TCP/IP on Your Internet Devices To configure Windows XP systems To configure Windows 2000 systemsTo configure Macintosh systems To install Windows 98SE and Windows ME USB drivers How Do I Install USB Drivers?Installing USB Drivers To install Windows XP drivers To install Windows 2000 driversMy gateway cable modem does not register a cable connection How Do I Troubleshoot My Internet Service Installation?Cannot connect to the Internet To renew the IP Address for Windows 2000, NT, or XP systems Need to renew the IP address on my PCHow Many Ethernet Network Devices Can I Connect? What are the Wiring Requirements for Ethernet Networking?Do I Need to Configure the TCP/IP Protocol on My Computer? What are the Requirements for Ethernet Network Devices?How Do I Select and Place Ethernet Network Devices? Where is the Best Location for My Ethernet Network Devices?How Do I Connect Ethernet Network Devices? Connecting Ethernet DevicesTo connect Ethernet devices How Many USB Devices Can I Connect? What are the Wiring Requirements?Do I Need to Install USB Drivers on My Computer? What are the Requirements for USB Network Devices?How Do I Select and Place USB Network Devices? Where is the Best Location for My USB Network Devices?How Do I Connect USB Network Devices? To connect USB devices What are the Requirements for Wireless Networking? What are the Requirements for Wireless Network Devices?How Many Wireless Devices Can I Connect? Where is the Best Location for My Wireless Network Devices? How Do I Select and Place Wireless Network Devices?Installing Wireless Network Devices How Do I Install Wireless Network Devices?To install wireless network devices About Your Modem Page Example How Do I Configure the Gateway Cable Modems?Configuring the Gateway Cable Modem Field Name About Your Modem Page DescriptionSetup Page Example Setting Configuration OptionsAdvanced Settings Setup Page Section HeadingsBasic Settings Field Name Description FirewallWireless Configuring Your Password SettingsSetting Up Your Password Setup Basic Settings Password Settings Page ExampleSetup Basic Settings Network Configuration Page Example Configuring the Default SettingsLAN IP Setup Basic Settings Network Configuration Page DescriptionFunction Keys Configuring and Managing IP AddressesSetup Basic Settings IP Management Page Example Setup Basic Settings IP Management Page Description Reserving IP Addresses Setup Basic Settings Fixed CPE IP Assignment Page ExampleRestarting the Gateway Modem Setup Basic Settings Fixed CPE IP Assignment DescriptionSetup Basic Settings Restart Cable Modem Page Example Setup Advanced Settings Options Page Example Enabling and Disabling Advanced FeaturesFormat http//xxx.xxx.xxx.xxx8080 where Setup Advanced Settings Options Page DescriptionSetup Advanced Settings IP Filtering Page Description Configuring IP Address FiltersSetup Advanced Settings IP Filtering Page Example Setup Advanced Settings MAC Filtering Page Example Configuring MAC Address FiltersSetting Up MAC Address Filters Setup Advanced Settings MAC Filtering Page DescriptionSetup Advanced Settings Port Filtering Page Description Configuring and Enabling TCP and UDP Port FiltersSetup Advanced Settings Port Filtering Page Example Setup Advanced Settings Port Forwarding Page Example Configuring Port Forwarding for Local IP AddressesSetup Advanced Settings Port Forwarding Page Description Setup Advanced Settings Port Triggers Page Example Configuring TCP/UDP Port TriggersSetup Advanced Settings Port Triggers Page Description Setup Advanced Settings DMZ Host Page Description Configuring the DMZ HostSetup Advanced Settings DMZ Host Page Example Setup Firewall Web Filters Page Example Section Headings Setup Firewall Web Filters Page DescriptionContent Filtering Web FeaturesTrusted Computers Keyword and Domain BlockingSetup Firewall Time of Day Access Filter Page Example Configuring Firewall Time of Day Access FiltersSetup Firewall Event Logging Page Example Configuring Firewall Event Logging and E-mail AlertsSetup Firewall Event Logging Page Description Setup Wireless Basic Page Example Configuring Your Wireless Access Point ParametersSsid Setup Wireless Basic Page DescriptionSetup Wireless Privacy Page Example Setup Wireless Privacy Page Description Page Setup Wireless Access Control Page Example Configuring Wireless Access Point Access ControlSetup Wireless Access Control Page Description Configuring Wireless Data Rates and WiFi Thresholds Setup Wireless Advanced Page Example Setup Wireless Advanced Page Description Having Difficulty? Frequently Asked QuestionsModem does not register a cable connection Common Troubleshooting IssuesDon’t understand the front panel status indicators Modem does not register an Ethernet connectionCheck and Correct Tips for Improved PerformanceRenewing the IP Address on Your PC How Do I Renew the IP Address on My PC?Normal Operations Front Panel Status Indicator FunctionsInitial Power Up, Calibration, and Registration Special Conditions Software Use Notice TrademarksDisclaimer Documentation Copyright NoticeCanada EMI Regulation FCC ComplianceUnited States FCC Compliance FCC Declaration of ConformityIf You Have Questions For Information