Scientific Atlanta EPR2320, DPR2320 manual Having Difficulty?, Frequently Asked Questions

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WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide

Having Difficulty?

Frequently Asked Questions

Q.What if I don’t subscribe to cable TV?

A.If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. Contact your local cable service provider for complete information on cable services, including high-speed Internet access.

Q.How do I arrange for installation?

A.Professional installation from your cable service provider may be provided. A professional installation ensures proper cable connection to the modem and to your PC, and ensures proper configuration of all hardware and software settings. Contact your cable service provider for more information about installation.

Q.How does the gateway cable modem connect to my computer?

A.The cable modem connects to the USB port or the 10/100BaseT Ethernet port on your PC. If your PC is not equipped with an Ethernet interface, an Ethernet card is available from your local PC or office supply retailer, or from your cable service provider.

Q.After my cable modem is connected, how do I access the Internet?

A.Your local cable service provider becomes your Internet Service Provider (ISP). They offer a wide range of services including e-mail, chat, news, and information services. Your cable service provider will provide the software you will need.

Q.Can I watch TV and surf the Internet at the same time?

A.Absolutely! If you subscribe to cable television service, you can watch TV and use your cable modem at the same time by connecting your TV and your cable modem to the cable network using an optional cable signal splitter.

Q.Can I run more than one device on the modem?

A.Yes—a single WebSTAR cable modem will theoretically support up to 253 Ethernet devices utilizing user-supplied Ethernet hubs or routers that you can purchase at your local PC or office supply retailer. Another user at your location can simultaneously connect to the USB port on the cable modem. Contact your cable service provider for further assistance.

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Contents WebSTAR DPR2320 EPR2320 Gateway Cable Modems User’s Guide Introduction Benefits and FeaturesThis Guide Placement Cleaning the EquipmentRead and Retain These Instructions Lightning and Power Surges AccessoriesVentilation OverloadingPower Sources Power Cord ProtectionDamage that Requires Service GroundingWhat’s In the Carton? Front Panel Description Back Panel Description What are the System Requirements for Internet Service? Where is the Best Location for My Gateway Cable Modem?Do Not Have a High-Speed Internet Access Account How Do I Set Up My High-Speed Internet Access Account?Already Have an Existing High-Speed Internet Access Account How Do I Connect My Devices to Use the Internet? To connect devicesTo install the gateway cable modem Configuring TCP/IP on Your Internet Devices How Do I Configure TCP/IP Protocol?To configure Windows 95, 98, 98SE, or ME systems To configure Windows XP systems To configure Windows 2000 systemsTo configure Macintosh systems Installing USB Drivers How Do I Install USB Drivers?To install Windows 98SE and Windows ME USB drivers To install Windows XP drivers To install Windows 2000 driversCannot connect to the Internet How Do I Troubleshoot My Internet Service Installation?My gateway cable modem does not register a cable connection To renew the IP Address for Windows 2000, NT, or XP systems Need to renew the IP address on my PCDo I Need to Configure the TCP/IP Protocol on My Computer? What are the Wiring Requirements for Ethernet Networking?What are the Requirements for Ethernet Network Devices? How Many Ethernet Network Devices Can I Connect?How Do I Select and Place Ethernet Network Devices? Where is the Best Location for My Ethernet Network Devices?How Do I Connect Ethernet Network Devices? Connecting Ethernet DevicesTo connect Ethernet devices Do I Need to Install USB Drivers on My Computer? What are the Wiring Requirements?What are the Requirements for USB Network Devices? How Many USB Devices Can I Connect?How Do I Select and Place USB Network Devices? Where is the Best Location for My USB Network Devices?How Do I Connect USB Network Devices? To connect USB devices How Many Wireless Devices Can I Connect? What are the Requirements for Wireless Network Devices?What are the Requirements for Wireless Networking? Where is the Best Location for My Wireless Network Devices? How Do I Select and Place Wireless Network Devices?Installing Wireless Network Devices How Do I Install Wireless Network Devices?To install wireless network devices Configuring the Gateway Cable Modem How Do I Configure the Gateway Cable Modems?About Your Modem Page Example Field Name About Your Modem Page DescriptionSetup Page Example Setting Configuration OptionsBasic Settings Setup Page Section HeadingsAdvanced Settings Field Name Description FirewallWireless Configuring Your Password SettingsSetting Up Your Password Setup Basic Settings Password Settings Page ExampleSetup Basic Settings Network Configuration Page Example Configuring the Default SettingsLAN IP Setup Basic Settings Network Configuration Page DescriptionSetup Basic Settings IP Management Page Example Configuring and Managing IP AddressesFunction Keys Setup Basic Settings IP Management Page Description Reserving IP Addresses Setup Basic Settings Fixed CPE IP Assignment Page ExampleSetup Basic Settings Restart Cable Modem Page Example Setup Basic Settings Fixed CPE IP Assignment DescriptionRestarting the Gateway Modem Setup Advanced Settings Options Page Example Enabling and Disabling Advanced FeaturesFormat http//xxx.xxx.xxx.xxx8080 where Setup Advanced Settings Options Page DescriptionSetup Advanced Settings IP Filtering Page Example Configuring IP Address FiltersSetup Advanced Settings IP Filtering Page Description Setup Advanced Settings MAC Filtering Page Example Configuring MAC Address FiltersSetting Up MAC Address Filters Setup Advanced Settings MAC Filtering Page DescriptionSetup Advanced Settings Port Filtering Page Example Configuring and Enabling TCP and UDP Port FiltersSetup Advanced Settings Port Filtering Page Description Setup Advanced Settings Port Forwarding Page Example Configuring Port Forwarding for Local IP AddressesSetup Advanced Settings Port Forwarding Page Description Setup Advanced Settings Port Triggers Page Example Configuring TCP/UDP Port TriggersSetup Advanced Settings Port Triggers Page Description Setup Advanced Settings DMZ Host Page Example Configuring the DMZ HostSetup Advanced Settings DMZ Host Page Description Setup Firewall Web Filters Page Example Content Filtering Setup Firewall Web Filters Page DescriptionWeb Features Section HeadingsTrusted Computers Keyword and Domain BlockingSetup Firewall Time of Day Access Filter Page Example Configuring Firewall Time of Day Access FiltersSetup Firewall Event Logging Page Example Configuring Firewall Event Logging and E-mail AlertsSetup Firewall Event Logging Page Description Setup Wireless Basic Page Example Configuring Your Wireless Access Point ParametersSsid Setup Wireless Basic Page DescriptionSetup Wireless Privacy Page Example Setup Wireless Privacy Page Description Page Setup Wireless Access Control Page Example Configuring Wireless Access Point Access ControlSetup Wireless Access Control Page Description Configuring Wireless Data Rates and WiFi Thresholds Setup Wireless Advanced Page Example Setup Wireless Advanced Page Description Having Difficulty? Frequently Asked QuestionsDon’t understand the front panel status indicators Common Troubleshooting IssuesModem does not register an Ethernet connection Modem does not register a cable connectionCheck and Correct Tips for Improved PerformanceRenewing the IP Address on Your PC How Do I Renew the IP Address on My PC?Initial Power Up, Calibration, and Registration Front Panel Status Indicator FunctionsNormal Operations Special Conditions Disclaimer TrademarksDocumentation Copyright Notice Software Use NoticeUnited States FCC Compliance FCC ComplianceFCC Declaration of Conformity Canada EMI RegulationIf You Have Questions For Information