Sprint Nextel EX720 manual Troubleshooting Tips

Page 73

Section 2D

Troubleshooting Tips

In This Section

Problem Causes and Suggestions

Reinstalling the Sprint Mobile Broadband Express Card Driver

Resolving Resource Conflicts

Additional Troubleshooting Tools

This section provides assistance in diagnosing and solving many common problems you may experience while using your Sprint Mobile Broadband Express Card and Sprint Connection Manager Software with your computer.

Section 2D: Troubleshooting Tips

67

Image 73

Contents Part No 90024943 Rev Page Table of Contents 3A. Sprint Power Vision 2D. Troubleshooting Tips4A. Technical Specifications 5A. Safety and NoticesWelcome and thank you for choosing Sprint Welcome to SprintIntroduction Sprint Mobile Broadband Express Card Basics Page This Section Introducing the Sprint Mobile Broadband Express CardCdma Networks Your Sprint Mobile Broadband Express CardTip Express Card Broadband Wireless ModemGlobal Positioning System Receiver About This Guide Package ContentsPage Getting Started Sprint Mobile Broadband Express Card Software Getting StartedCall Sprint Customer Service Activating and Using Sprint ServiceCare and Maintenance Installing the Sprint Mobile Broadband Express Card Page Activating Your Sprint Mobile Broadband Express Card Getting Started System Requirements Installing the Sprint Connection Manager Software Installing the Sprint Mobile Broadband Express Card To update firmware Firmware UpdatesInserting the Sprint Mobile Broadband Express Card Turning Off the Sprint Mobile Broadband Express Card Removing the Sprint Mobile Broadband Express Card Activating Your Sprint Mobile Broadband Express Card To activate an account and configure your cardInstalling the Sprint Mobile Broadband Express Card Installing the Sprint Mobile Broadband Express Card Sprint Connection Manager Software Sprint Connection Manager SoftwareSprint Connection Manager Software To launch the Sprint Connection Manager Software Sprint Connection Manager Software Window About the Interface Menu Button Minimize and Close Buttons Insert your Device Connection StatusDisconnected Connected ConnectingIndicator Area Icons Icon Meaning Indicator AreaGO Button Icon System Tray IconsSprint Connection Manager Software Menu Options and Settings Page Menu Options Overview of Menu Items Menu Item Details SettingsOverview of Menu Items Menu Items Alert Log Menu Item DetailsConnection History Deleting Records Device Info & DiagnosticsTo display the Connection History Select Menu Connection HistoryTo access the Device Info & Diagnostics menu Location & Search Services Select Menu Device Info & Diagnostics Accessing the Location & Search Services MenuLocation-Based Service Limitations Menu Options Spint Nextel Location & Search Menu Location-Based Service LBS InformationAccessing Sprint’s Web site Software UpdatesSprint Nextel Location & Search menu options Find NearestTo enable or disable automatic monthly checks To check for software updatesLinks HelpTo access the Settings menu SettingsGeneral Settings WindowSprint Location Services Settings This section lets you choose from the following options GPS Mode Applying your GPS Mode Preference Location-Based Service LimitationsGPS Testing Novatel Wireless Network Adapter Ndis Sprint SettingsTo enable the Novatel Wireless Network Adapter Access Menu Settings Sprint Vision Novatel WirelessService Settings Mode Roaming Preference Applying your Mode PreferenceMenu Options Enabling and Disabling Roam Guard User Lock Code Sprint Connection Device SettingsApplying your Roaming Preference To enable the lock feature To change your lock code Troubleshooting Tips Troubleshooting TipsError Searching for Sprint Mobile Broadband Express Card Problem Causes and SuggestionsError Not in Service Error Splash Screen is FrozenError Connection Gets Dropped Reinstalling the Sprint Mobile Broadband Express Card DriverWindows To verify that the correct driver is installedTo locate the driver Click the Device Manager tabUpdating the Driver Right-clickNovatel Wireless Expedite EV-DO ModemWindows XP To uninstall the existing driverRight-clickNovatel Wireless Expedite EV-DO Modem Troubleshooting Tips To resolve a resource conflict in Windows Resolving Resource ConflictsTo resolve a resource conflict in Windows XP Accessing Connection History Additional Troubleshooting ToolsAbout Connection History To generate a text file containing your Connection HistoryAccessing Diagnostics Accessing the Alert LogAbout the Alert Log To view your system parameters, including installed files About Device Info & DiagnosticsSprint Power VisionSM Page Sprint Power Vision Web Sprint Power Vision FAQsTo access the Web Accessing the WebWeb Your User NameWhen is my data connection active? Sprint Power Vision FAQsWhen is my data connection dormant? Can I sign out of data services?Sprint Power Vision Technical Specifications and Regulatory Information Page Technical Specifications Technical SpecificationsMechanical Specifications Environmental SpecificationsTransmitter Specifications Software SpecificationsHardware Specifications Receiver SpecificationsMiscellaneous Page Regulatory Information Regulatory InformationFCC ID PKRNVWMX720 Regulatory NoticesRegulatory Information Regulatory Information Safety and Terms & Conditions 100 Safety and Notices 101 Important Notice Safety and Hazards102 Important NoticeSafety and Notices 103 Safety and Hazards104 Terms and Conditions 105 Novatel Wireless Limited Warranty and LiabilitySubscriber Agreement Services Covered By These Ts&Cs & Additional TermsBasic Definitions Subscriber AgreementOur Policies When You Accept The AgreementTerm Commitments & Early Termination Fees Terms and Conditions 107Our Right To Change The Agreement & Your Related Rights When You Dont Have To Pay An Early Termination Fee108 Terms and Conditions 109 Your Right To Terminate ServicesAccount Spending Limits ASL Credit Checks & Credit Information110 Deposits & Returning Deposits Restrictions On Using ServicesYour Device, Number & E-mail Address Caller ID Terms and Conditions 111Porting/Transferring Phone Numbers Coverage Where Your Device Will Work112 Terms and Conditions 113 About Data Services & ContentAccount & Service Charges Pro-rating Unused Minutes Specific Terms & Restrictions On Using Data ServicesActivation & Miscellaneous Charges 114Terms and Conditions 115 How We Calculate Your Charges For Billing Purposes116 Your BillTaxes & Government Fees Your Payments Late FeesSurcharges Terms and Conditions 117Disputing Charges You Must Still Pay Undisputed Charges Protecting Our Network & Services118 Your Privacy Location Based ServicesTerms and Conditions 119 120 Disclaimer of WarrantiesYou Agree Our Liability Is Limited No Consequential Damages You Agree We Are Not Responsible For Certain ProblemsTerms and Conditions 121 122 We Agree To First Contact Each Other With Any DisputesTerms and Conditions 123 124 Terms and Conditions 125 Other Important Terms126 Novatel Wireless Limited Warranty and LiabilityIndex 127 Index128 Ndis

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