Sprint Nextel EX720 manual Additional Troubleshooting Tools, Accessing Connection History

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Additional Troubleshooting Tools

Connection History

Connection History provides you with a detailed record of the connections established using your Sprint Mobile Broadband Express Card. Since Connection History allows you to sort records by connection name, you can easily distinguish between personal and business usage. You can also save any of the messages on the Connection History screen to a log file that you can print out for your record.

Accessing Connection History

Select Menu > Connection History from the Sprint Connection Manager Software interface.

About Connection History

The Connection History window displays a table with three columns: Date/Time, Type, and Duration.

You can select entries by using the arrow keys or your mouse. Selected entries are highlighted. By default, no entries are selected.

Click the Clear button to access the Clear Connection History dialog box. Click Yes to confirm the delete or No to cancel.

To generate a text file containing your Connection History:

1.Select File > Export from the Sprint Connection Manager Connection History Window. A Save As dialog box appears.

2.In the file name box type a name for the CSV log file and click Save. The file name is called “Connection Log.txt” by default; however, you can name the file any descriptive name you like.

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Section 2D: Troubleshooting Tips

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Contents Part No 90024943 Rev Page Table of Contents 2D. Troubleshooting Tips 3A. Sprint Power Vision4A. Technical Specifications 5A. Safety and NoticesWelcome to Sprint Welcome and thank you for choosing SprintIntroduction Sprint Mobile Broadband Express Card Basics Page Introducing the Sprint Mobile Broadband Express Card This SectionYour Sprint Mobile Broadband Express Card Cdma NetworksExpress Card Broadband Wireless Modem TipGlobal Positioning System Receiver Package Contents About This GuidePage Getting Started Getting Started Sprint Mobile Broadband Express Card SoftwareActivating and Using Sprint Service Call Sprint Customer ServiceCare and Maintenance Installing the Sprint Mobile Broadband Express Card Page  Activating Your Sprint Mobile Broadband Express Card Getting Started System Requirements Installing the Sprint Connection Manager Software Installing the Sprint Mobile Broadband Express Card Firmware Updates To update firmwareInserting the Sprint Mobile Broadband Express Card Turning Off the Sprint Mobile Broadband Express Card Removing the Sprint Mobile Broadband Express Card To activate an account and configure your card Activating Your Sprint Mobile Broadband Express CardInstalling the Sprint Mobile Broadband Express Card Installing the Sprint Mobile Broadband Express Card Sprint Connection Manager Software Sprint Connection Manager SoftwareSprint Connection Manager Software To launch the Sprint Connection Manager Software Sprint Connection Manager Software Window About the Interface Menu Button Minimize and Close Buttons Connection Status Insert your DeviceDisconnected Connecting ConnectedIndicator Area Indicator Area Icons Icon MeaningGO Button System Tray Icons IconSprint Connection Manager Software Menu Options and Settings Page  Overview of Menu Items  Menu Item Details  Settings Menu OptionsOverview of Menu Items Menu Items Menu Item Details Alert LogConnection History Device Info & Diagnostics Deleting RecordsTo display the Connection History  Select Menu Connection HistoryLocation & Search Services To access the Device Info & Diagnostics menu Select Menu Device Info & Diagnostics Accessing the Location & Search Services MenuLocation-Based Service Limitations Menu Options Location-Based Service LBS Information Spint Nextel Location & Search MenuSoftware Updates Accessing Sprint’s Web siteSprint Nextel Location & Search menu options Find NearestTo check for software updates To enable or disable automatic monthly checksLinks HelpSettings To access the Settings menuSettings Window GeneralSprint Location Services Settings This section lets you choose from the following options GPS Mode Location-Based Service Limitations Applying your GPS Mode PreferenceGPS Testing Sprint Settings Novatel Wireless Network Adapter NdisTo enable the Novatel Wireless Network Adapter Access Menu Settings Sprint Vision Novatel WirelessService Settings Mode Applying your Mode Preference Roaming PreferenceMenu Options Enabling and Disabling Roam Guard Sprint Connection Device Settings User Lock CodeApplying your Roaming Preference To enable the lock feature To change your lock code Troubleshooting Tips Troubleshooting TipsProblem Causes and Suggestions Error Searching for Sprint Mobile Broadband Express CardError Splash Screen is Frozen Error Not in ServiceReinstalling the Sprint Mobile Broadband Express Card Driver Error Connection Gets DroppedTo verify that the correct driver is installed WindowsTo locate the driver Click the Device Manager tabRight-clickNovatel Wireless Expedite EV-DO Modem Updating the DriverTo uninstall the existing driver Windows XPRight-clickNovatel Wireless Expedite EV-DO Modem Troubleshooting Tips Resolving Resource Conflicts To resolve a resource conflict in WindowsTo resolve a resource conflict in Windows XP Additional Troubleshooting Tools Accessing Connection HistoryAbout Connection History To generate a text file containing your Connection HistoryAccessing the Alert Log Accessing DiagnosticsAbout the Alert Log About Device Info & Diagnostics To view your system parameters, including installed filesSprint Power VisionSM Page  Web  Sprint Power Vision FAQs Sprint Power VisionAccessing the Web To access the WebWeb Your User NameSprint Power Vision FAQs When is my data connection active?When is my data connection dormant? Can I sign out of data services?Sprint Power Vision Technical Specifications and Regulatory Information Page Technical Specifications Technical SpecificationsEnvironmental Specifications Mechanical SpecificationsSoftware Specifications Transmitter SpecificationsReceiver Specifications Hardware SpecificationsMiscellaneous Page Regulatory Information Regulatory InformationRegulatory Notices FCC ID PKRNVWMX720Regulatory Information Regulatory Information Safety and Terms & Conditions 100  Important Notice  Safety and Hazards Safety and Notices 101Important Notice 102Safety and Hazards Safety and Notices 103104  Novatel Wireless Limited Warranty and Liability Terms and Conditions 105Services Covered By These Ts&Cs & Additional Terms Subscriber AgreementBasic Definitions Subscriber AgreementWhen You Accept The Agreement Our PoliciesTerm Commitments & Early Termination Fees Terms and Conditions 107When You Dont Have To Pay An Early Termination Fee Our Right To Change The Agreement & Your Related Rights108 Your Right To Terminate Services Terms and Conditions 109Credit Checks & Credit Information Account Spending Limits ASL110 Restrictions On Using Services Deposits & Returning DepositsYour Device, Number & E-mail Address Caller ID Terms and Conditions 111Coverage Where Your Device Will Work Porting/Transferring Phone Numbers112 About Data Services & Content Terms and Conditions 113Specific Terms & Restrictions On Using Data Services Account & Service Charges Pro-rating Unused MinutesActivation & Miscellaneous Charges 114How We Calculate Your Charges For Billing Purposes Terms and Conditions 115Your Bill 116Your Payments Late Fees Taxes & Government FeesSurcharges Terms and Conditions 117Protecting Our Network & Services Disputing Charges You Must Still Pay Undisputed Charges118 Location Based Services Your PrivacyTerms and Conditions 119 Disclaimer of Warranties 120You Agree We Are Not Responsible For Certain Problems You Agree Our Liability Is Limited No Consequential DamagesTerms and Conditions 121 We Agree To First Contact Each Other With Any Disputes 122Terms and Conditions 123 124 Other Important Terms Terms and Conditions 125Novatel Wireless Limited Warranty and Liability 126Index Index 127Ndis 128
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