Sprint Nextel C201 manual Troubleshooting Tips, PCS Connection Card

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Section 4

Troubleshooting Tips

In This Section

▶PCS Connection Card Frequently Asked Questions

▶Troubleshooting Error Messages

This section will provide you with help in diagnosing and solving problems that you may experience while using the

PCS Connection Card.

A list of frequently asked questions, as well as a detailed report of the various error messages, have been provided to assist you with determining the possible cause of the problem or error, and finding a viable solution.

If you require additional help, please visit our Web site at www.sprintpcs.com, or contact PCS Customer Service Solutions at 1-888-211-4PCS (4727).

Section 4

Troubleshooting Tips 55

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Contents User’s Guide Page Table of Contents Troubleshooting Tips Thank you for choosing Sprint Welcome to SprintPage Introduction to this User’s Guide Page Getting Started With Your PCS Connection CardTM Before you can use your PCS Connection Card, you must first Your PCS Connection CardGetting Started PCS Connection Card ComponentsSystem Requirements Launch the Wireless Connection Manager Software applicationCare and Maintenance Keep the card in a dry, clean spaceTo install the Wireless Connection Manager Software Installing the Wireless Connection Manager SoftwareLicense Agreement window Desktop Icon message Drivers. The Found New Hardware window or Found New Inserting and Removing Your PCS Connection Card Sprint Welcome window will appear see Figure Activating Your PCS Connection CardIf your card is intended primarily for personal use Carefully repeat the Electronic Serial Number to Click Finish to exit the Sprint Activation Wizard Wireless Connection Manager Consists of the following items Wireless Connection Manager Main WindowSprint URL PCS Connection Card Status Mail Icon Lock Icon Connecting to the NetworkCompression Option window Controlling CompressionQuitting the Wireless Connection Manager Application Disconnecting From the NetworkShowing and Hiding the Wireless Connection Manager Hiding the Wireless Connection Manager Task Bar Detailed Status Report window Total Bytes FieldsClearing the Total Bytes Fields Select Yes to lock the device Locking and Unlocking Your PCS Connection CardTo lock your card Confirmation window will appear see FigureEnter Lock Key window will be displayed see Figure To unlock your cardPop-Up menu System Tray IconsCallback No, and the date the message was received Using the Web Messaging FeatureViewing a Web Message Click Send Using your Web browser Select the Phone tabSending a Web Message There are three ways to send a Web messageDeleting a Web Message Using the Optimized RAS OptionInstalling the PCS Software Modem PCS Software Modem Install Help For Windows 98SE, click Add under the General tab see Figure Install New Modem Windows 98SE Section Digital Signature Not Found Conection Wizard will appear see Figure To configure your RAS dial-up connectionAdding a New Dial-up Connection Click Finish to store the new dial-up connection see Figure Deleting a Dial-up Connection Editing a Dial-up ConnectionConfiguration window contains the following items PCS Connection Card Configuration WindowEnable Sound Alerts Changing Your Roaming SettingsWireless Connection Manager Change Lock Code window will appear see Figure Changing Your Lock CodePCS Connection Card Properties Window General tab see contains the following items Detailed Status Report WindowAbout Wireless Connection Manager Window See Figure Updating the Wireless Connection Manager SoftwareWireless Connection Manager Update Wizard will display Page PCS VisionSM Your User Name Accessing the Web With Your PCS Connection CardLaunching the Web To launch the WebMessaging Signing Up for Web UpdatesMenu for a full list of options Using EmailAccessing Email Messages Select Send when your message is ready to be deliveredTo use PCS Business Connection Personal Edition, visit PCS Business ConnectionSM Personal EditionWhen is my data connection active? PCS Vision FAQsPCS Connection Card Troubleshooting TipsHow can I check the quality of my connection? PCS Connection Card FAQsCard is not responding properly Troubleshooting Error MessagesContact PCS Customer Service Solutions at 1-888-211-4PCS Product Specifications This product was manufactured under the US patent Technical SpecificationsEnvironmental Specifications Wireless Connection Manager Software Safety and RegulationsDriver or operator of any vehicles should not operate Safety and HazardsImportant Notice PCS Connection Card to transmit or receive such dataFCC ID PKRNVWC201 Regulatory NoticesSafety and Regulations Terms and Conditions Warranty Information Terms and Conditions of Services We may change this Agreement at any time You must be at least PCS Vision Third Generation Wireless Charges. For PCS Vision If you initiate and complete another call without leaving PCS Voice Command feature begin when you press or activateTerms and Conditions & Warranty Information Terms and Conditions & Warranty Information If you are on a Non-Term Terms and Conditions & Warranty Information Terms and Conditions & Warranty Information Terms and Conditions & Warranty Information Terms and Conditions & Warranty Information We may give credit for a continuous Terms and Conditions & Warranty Information Terms and Conditions & Warranty Information Mandatory Arbitration of DISPUTES. ANY Claim You may notify us by calling PCS Customer Service Solutions, Terms and Conditions & Warranty Information Manufacturer’s Warranty Terms and Conditions & Warranty Information Page Index Index