Sprint Nextel C201 manual Troubleshooting Error Messages, Card is not responding properly

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Troubleshooting Error Messages

One of the following error messages may be displayed if your card is unable to connect to the network.

The card is not responding properly.

You are directed to wait between 15-30 secondsandto then re-launch the Wireless Connection Manager Software. If the same message appears, you may have not inserted the card or installed the card drivers properly. Remove and reinsert the card into the PC card slot. Your computer should “beep” when it has detected the card. If the computer does not detect the card, re-install the software.

The card is not present.

This message could indicate that your card is not inserted into the PC card slot correctly, or that the card software was not properly installed. Remove and reinsert the card, and re-launch the Wireless Connection Manager application. If the card is not detected, reinstall the software.

No service.	If this message is displayed, there is no service available at
	this time. The network may be busy, or undergoing
	maintenance. Try connecting to the network at a later
	time, or moving to another location.

Theconnectionfailed because the card was not found.

There is no answer.

If this message is displayed, verify that the card is properly inserted, or that another device or application is not using the card’s COM Port (such as HotSync).

If this message is displayed, the card’s signal strength could be inadequate, or the network could be busy. Check the Signal Strength status bar, located on the main window (two or more bars shaded green indicate a fair signal). If the signal strength is poor, try moving to a different location.

Card is already in use. If this message is displayed, the card’s COM Port is being used by another device or application. Shut down all conflicting applications.

Section 4

Troubleshooting Tips 57

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Contents User’s Guide Page Table of Contents Troubleshooting Tips Thank you for choosing Sprint Welcome to SprintPage Introduction to this User’s Guide Page Getting Started With Your PCS Connection CardTM Getting Started Your PCS Connection CardPCS Connection Card Components Before you can use your PCS Connection Card, you must firstCare and Maintenance Launch the Wireless Connection Manager Software applicationKeep the card in a dry, clean space System RequirementsTo install the Wireless Connection Manager Software Installing the Wireless Connection Manager SoftwareLicense Agreement window Desktop Icon message Drivers. The Found New Hardware window or Found New Inserting and Removing Your PCS Connection Card Sprint Welcome window will appear see Figure Activating Your PCS Connection CardIf your card is intended primarily for personal use Carefully repeat the Electronic Serial Number to Click Finish to exit the Sprint Activation Wizard Wireless Connection Manager Consists of the following items Wireless Connection Manager Main WindowSprint URL PCS Connection Card Status Mail Icon Lock Icon Connecting to the NetworkCompression Option window Controlling CompressionQuitting the Wireless Connection Manager Application Disconnecting From the NetworkShowing and Hiding the Wireless Connection Manager Hiding the Wireless Connection Manager Task Bar Detailed Status Report window Total Bytes FieldsClearing the Total Bytes Fields To lock your card Locking and Unlocking Your PCS Connection CardConfirmation window will appear see Figure Select Yes to lock the deviceEnter Lock Key window will be displayed see Figure To unlock your cardPop-Up menu System Tray IconsViewing a Web Message Using the Web Messaging FeatureCallback No, and the date the message was received Sending a Web Message Using your Web browser Select the Phone tabThere are three ways to send a Web message Click SendInstalling the PCS Software Modem Using the Optimized RAS OptionDeleting a Web Message PCS Software Modem Install Help For Windows 98SE, click Add under the General tab see Figure Install New Modem Windows 98SE Section Digital Signature Not Found Adding a New Dial-up Connection To configure your RAS dial-up connectionConection Wizard will appear see Figure Click Finish to store the new dial-up connection see Figure Deleting a Dial-up Connection Editing a Dial-up ConnectionConfiguration window contains the following items PCS Connection Card Configuration WindowEnable Sound Alerts Changing Your Roaming SettingsWireless Connection Manager Change Lock Code window will appear see Figure Changing Your Lock CodePCS Connection Card Properties Window General tab see contains the following items Detailed Status Report WindowAbout Wireless Connection Manager Window Wireless Connection Manager Update Wizard will display Updating the Wireless Connection Manager SoftwareSee Figure Page PCS VisionSM Launching the Web Accessing the Web With Your PCS Connection CardTo launch the Web Your User NameMessaging Signing Up for Web UpdatesAccessing Email Messages Using EmailSelect Send when your message is ready to be delivered Menu for a full list of optionsTo use PCS Business Connection Personal Edition, visit PCS Business ConnectionSM Personal EditionWhen is my data connection active? PCS Vision FAQsPCS Connection Card Troubleshooting TipsHow can I check the quality of my connection? PCS Connection Card FAQsCard is not responding properly Troubleshooting Error MessagesContact PCS Customer Service Solutions at 1-888-211-4PCS Product Specifications Environmental Specifications Technical SpecificationsThis product was manufactured under the US patent Wireless Connection Manager Software Safety and RegulationsImportant Notice Safety and HazardsPCS Connection Card to transmit or receive such data Driver or operator of any vehicles should not operateFCC ID PKRNVWC201 Regulatory NoticesSafety and Regulations Terms and Conditions Warranty Information Terms and Conditions of Services We may change this Agreement at any time You must be at least PCS Vision Third Generation Wireless Charges. For PCS Vision If you initiate and complete another call without leaving PCS Voice Command feature begin when you press or activateTerms and Conditions & Warranty Information Terms and Conditions & Warranty Information If you are on a Non-Term Terms and Conditions & Warranty Information Terms and Conditions & Warranty Information Terms and Conditions & Warranty Information Terms and Conditions & Warranty Information We may give credit for a continuous Terms and Conditions & Warranty Information Terms and Conditions & Warranty Information Mandatory Arbitration of DISPUTES. ANY Claim You may notify us by calling PCS Customer Service Solutions, Terms and Conditions & Warranty Information Manufacturer’s Warranty Terms and Conditions & Warranty Information Page Index Index