Sierra Wireless 555 manual Modem, Pocket PCs only

AirCard 555 Network Card User Guide

Table 15-1: Problem Causes and Suggestions

Problem		Possible Causes		Suggestions
Watcher displays this	b.	The AirCard is not completely	a.	Eject and reinsert the AirCard.
message in the LCD		inserted into the PC Card	b.	Uninstall the AirCard software and
area of the Watcher		slot.
				reinstall it. See the section,
window, “Searching	c.	The wrong driver is installed
for AirCard 555				“Uninstalling the AirCard Software” for
modem...”		for the AirCard.		instructions on removing the software.
	d.	The battery of your Pocket		Follow the instructions in Chapter 10
				to reinstall the software.
		PC or its expansion pack is
			c.	Ensure your Pocket PC and its
		low.
				expansion pack are fully charged.
Watcher displays the	Inadequate signal strength may		a.	Ensure your antenna is properly
message, “Not in	occur for any of these reasons:			attached.
service”, in the LCD	a.	You are outside the network	b.	Verify that you are within the coverage
area of the Watcher		coverage area.		area of your service provider.
window and the
antenna icon is	b.	Your antenna is not attached		Coverage maps are available from the
crossed out.		or is pointed in the wrong		Sierra Wireless web site,
		direction.		www.sierrawireless.com.
	c.	You may be inside a building	c.	Try changing your location or re-
		or near a structure that is		orienting your antenna.
		causing radio interference.
When attempting a	a.	You have an account	a.	Determine whether the problem is
dial-up data		problem or the network is		due to an AirCard / Dial-Up Manager
connection, Watcher		overloaded with calls.		setup issue or an account / network
displays the	b.	The phone number is incor-		issue by making a call to a local
message, “There is
				number. If you are able to complete
no answer” in the		rectly set up in the Dial-Up
				this call, the problem is likely in the
LCD area of the		Manager.
				way that the connection is set up.
Watcher window.
				Otherwise, contact your service
				provider.
			b.	Verify that the number you want to dial
				is set up properly in the Dial-Up
				Manager. See page 153 for instruc-
				tions on using the Dial-Up Manager.
				Verify that the phone number is
				entered correctly, and that the Use 1
				and Use Area Code check boxes are
				appropriately set. If the area code is
				required, ensure it is entered correctly.
Pocket PCs only:	If both AirCards are inserted, then		a.	Eject the AirCard 300 from your
When you have an	the path that the IP (Internet			PCMCIA jacket accessory before
AirCard 300 and	Protocol) traffic will take is not			you use the AirCard 555.
AirCard 555 in your	predictable. If the data gets routed
dual-card PCMCIA	through the AirCard 300, you will
jacket accessory,	experience slower data transfer
the data connection	rates.
seems quite slow.

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