Sprint Nextel MAX-206M2 manual Troubleshooting, Frequently Asked Questions, System

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Section 3A

Troubleshooting

This section addresses common problems and solutions for use with your XOHM Modem. For more information, visit www.xohm.com.

Frequently Asked Questions

System

What are the minimum system requirements to be able to run the XOHM Modem, MAX-206M2 by ZyXEL?

The minimum system requirements are:

32MB RAM (64MB recommended)

20MB available hard disk space

Available 10/100Mbps Ethernet port

Web browser: XOHM Internet service has been tested with Internet Explorer 6 and 7, Firefox 1.5 and 2.0, and Safari 2.0. Other browsers may also be compatible.

What operating systems are supported?

The XOHM Modem is designed to support any current operating system.

Can I use the XOHM Modem with my Wi-Fi router?

Yes. Most commercially available Wi-Fi routers can be connected to the XOHM Modem. For information about connecting a router, see “Set Up a Router (optional)” on page 14 for XOHM Modem Setup Assistant setup or “Connect a Router (optional)” on page 24 for setup without the XOHM Modem Setup Assistant.

40 Troubleshooting

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Contents Xohm Modem User Guide MAX-206M2 by ZyXEL Page Table of Contents 2B. Advanced Menu 4B. Manufacturer’s Warranty Page Welcome to Xohm Page Get Started Your Xohm Modem What’s in the BoxModem Requirements Get to Know Your Device WiMAX OverviewDevice Connectors back of device Coming soonModem LED Display front panel The antennas must be installed to provide a Positioning Your ModemUpdates Install the Xohm Modem Setup Assistant Installation Modem Setup Assistant Install Your Xohm Modem Signal Strength Install Your Xohm Modem Using the Xohm Modem Setup Assistant Install Your Xohm Modem Using the Xohm Modem Setup Assistant Set Up a Router optional Using the Xohm Modem Setup Assistant After Installation Xohm Modem Setup Assistant Current Status ScreenInstall Your Xohm Modem Using the Xohm Modem Setup Assistant Xohm Modem Setup Assistant Connection Details Screen Connection Details Network Information Connection Details About My Modem Xohm WiMAX Signal Strength Alternate Method Install Without the Modem Setup Assistant Set Up the ModemTip Alternate Method Install Without the Modem Setup Assistant Connect a Router optional Telephone VoIP Settings Page Your Xohm Modem Settings Modem Configuration Interface Overview Access the Modem Configuration InterfaceModem Configuration Interface Configuration interface Home screen appears Using the Menus Menu OptionsAdvanced Menu Display the Advanced MenuPort Forwarding Advanced MenuAdvanced Menu Trigger Port Tools Menu Display the Tools MenuPassword Setup Software Update Troubleshooting Troubleshooting Frequently Asked QuestionsSystem Issues Troubleshooting What do I do if my browser is not working properly? Router My Xohm Modem is broken. How do I replace it?To make sure your computer is communicating with your router Why does my Xohm WiMAX signal vary? GeneralUser Information and Warranty Important User Information Regulatory NoticesImportant User Information General Precautions Important NoticeTechnical Specifications Environmental SpecificationsMechanical Specifications LAN Software Specifications Transmitter SpecificationsReceiver Specifications Hardware Specifications Manufacturer’s Warranty ZyXEL warrantyTerms Manufacturer’s Warranty Index