The lights on my XOHM Modem are on, but they are blinking. What do I do?
Blinking lights indicate that the modem is in a process. It may be powering up, searching for a WiMAX connection, or connecting to an attached computer. For an overview of the modem’s LEDs, see “Modem LED Display (front panel)” on page 5.
If blinking persists and you are not able to connect with your XOHM Modem, call XOHM Care at
What do I do if my browser is not working properly?
The Web interface for the XOHM Modem (http://192.168.100.1) should be accessible to any computer connected to the modem. If you cannot display this page, you will not be able to reach any network device or the internet.
First, check the LEDs on the modem and make sure the problem is not a basic or wired problem. (See earlier FAQs.)
If you have other wired or wireless adapters (802.11a/b/g/n, Ethernet, cellular [3G laptop adapters]) connected to other networks at the same time, your computer may not be sending traffic to the XOHM Modem. If your computer has multiple network adapters, try disabling or removing all except the XOHM Modem connection.
Make sure that the computer is set to obtain an IP address automatically using DHCP (Dynamic Host Control Protocol). These settings may vary by operating system. By default, you should obtain an IP address from the XOHM Modem starting at 192.168.100.33.
If your computer cannot obtain an IP address from the XOHM Modem, you may try to set a static IP address on the computer to see if you can access the modem. If the modem is using default LAN settings, the IP address on the client computer will need to be
If all else fails, reset the modem to factory defaults by pressing and holding the red Reset Button on the back of the device for 10 seconds.
Troubleshooting