My XOHM Modem is not working properly (lights are coming on but I cannot connect). What do I do?
Your modem may not be receiving the proper voltage. Make sure you are using the power adapter that came with your modem. The correct adapter for the
The WiMAX Signal LED should be illuminated if the modem is using default settings. If it is not illuminated, make sure the Power LED is green. If the Power LED is red, call XOHM Care at
If neither of the LAN LEDs is illuminated:
Make sure that your computer or router has the Ethernet cable connected to the Ethernet port and that the cable is properly seated. (The cable should “click” when it is connected.)
Make sure the other end of the Ethernet cable is properly connected to the LAN 1 or LAN 2 port on the back of the XOHM Modem.
Ethernet cables usually have clips that help secure them to Ethernet ports. If these clips are damaged or broken, the cable could slip out. If your Ethernet cables or clips are damaged or broken, replace with a new cable.
If the cable is securely connected at both ends, but the corresponding LAN 1 or LAN 2 LED is still not illuminated, try using the other LAN port on the XOHM Modem.
The computer may have a faulty Ethernet adapter.
The lights on my XOHM Modem are on, but they are all red. What do I do?
The LED indicators on the XOHM Modem should not be red if the modem is functioning properly.
Red LEDs may indicate faulty configuration. Press and hold the red Reset Button on the back of the device for
If the lights remain red after reset, call XOHM Care at