Sony PCS-G70 manual Product Support FAQ, Who can I contact for product support?

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PCS-G50 and PCS-G70 Video Communication Systems

PRODUCT SUPPORT FAQ

Q.Who can I contact for product support?

A.Call Sony’s Product Operation Support Center (POSC) at:

800-883-6817 Option 2, 3

Hours of operation: Monday–Friday 8:30am–8:00pm EST

Email: bis.product.support@am.sony.com

Q.What kinds of Service Programs are available for PCS-G50/G70?

A.The standard warranty is one year parts and one year labor. Sony offers three different types of extended warranty:

SupportNET OnsitePLUS

DepotPLUS

Advanced Exchange programs

For details, see the Professional Services web site at:

http://bssc.sel.sony.com/BroadcastandBusiness/markets/10018/mar ket_10018.shtml

Q.I would like to do a test call. Where can I call?

A.Call Sony’s Product Operation Support Center (POSC) at: 800-883-6817 Option 2, 3

Hours of operation: Monday–Friday 8:30am–8:00pm EST POSC’s video numbers are:

IP:65.196.27.201

ISDN:201-833-2188

Q.Where can I get the latest software for PCS-G50/G70?

A.Download the latest software from: http://www.sony.com/videoconference

Use a memory stick (128 MB or greater) to upgrade the system or use remote upgrade software on a PC.

Refer to the release notes for a list of new features and program improvements.

Q.What size of memory stick is required for software upgrades?

A.128 MB or greater.

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FAQ

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Contents PCS-G50 PCS-G70 Confidential Table of Contents Camera FAQ Operation FAQ Page Sales FAQ When were PCS-G50/G70 systems released?What is the pricing? Where can I call for an interactive live demonstration?Product Support FAQ Would like to do a test call. Where can I call?Where can I get the latest software for PCS-G50/G70? Who can I contact for product support?General Product FAQ Settings and Communication FAQ Can I set up a password for streaming? Does PCS-G50/G70 support Isdn PRI I/F?What port numbers are used for PCS-G50/G70? What port numbers are used for networking functions?Camera FAQ How do I use the short Visca converter cable? Does the system support 169 3CCD cameras?Can I connect multiple cameras to PCS-G50/G70? DSB FAQ Can I start a DSB presentation from the remote commander?Can the camera be inverted? How do I change the target of the camera control Far/Near?MCU FAQ Does the PCS-G50/G70 support H.239 dual stream standard?Microphone and Mimio FAQ Monitor FAQOperation FAQ Troubleshooting FAQCannot recall the Administrator password Hear echo near audio from the speaker
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