Dell E19S, R520 owner manual Troubleshooting The System Battery, Troubleshooting Power Supplies

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–Cooling-fan assembly (if present)

–Cooling fans

–Processor(s) and heat sink(s)

–Memory modules

–Hard-drive carriers

–Hard-drive backplane

4.Ensure that all cables are properly connected.

5.Close the system.

6.Run the appropriate diagnostic test. For more information, see Using System Diagnostics.

If the tests fail, see Getting Help.

Troubleshooting The System Battery

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information. This situation is caused by a defective battery.

1.Re-enter the time and date in the System Setup.

2.Turn off the system and disconnect it from the electrical outlet for at least one hour.

3.Reconnect the system to the electrical outlet and turn on the system.

4.Enter the System Setup.

If the date and time are not correct in the System Setup, check the SEL for system battery messages.

If the problem is not resolved, see Getting Help.

NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate normally except for the time kept in the System Setup, the problem may be caused by software rather than by a defective battery.

Troubleshooting Power Supplies

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1.Reseat the power supply by removing and reinstalling it.

NOTE: After installing a power supply, allow several seconds for the system to recognize the power supply and to determine if it is working properly.

2.If the problem persists, see Getting Help.

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Contents Regulatory Model E19S Series Regulatory Type E19S001 Dell Inc. All Rights Reserved Contents Installing System Components Memory Optimized Independent Channel ModeInstalling Memory Modules Installing a Dual Slot Hard-Drive BlankInstalling The Optical Drive Expansion-Card Installation GuidelinesInstalling The Power Supply Blank Internal USB Memory Key Optional111 When To Use The Embedded System Diagnostics101 113 117123 141Page Front-Panel Features And Indicators Indicator, Button, or Icon Description ConnectorFront and the system status indicator on the back USB connectorsUse this button only if directed to do so by qualified Support personnel or by the operating systemsButton Description LCD Panel FeaturesHome Screen Setup Menu View MenuHard-Drive Indicator Patterns Drive-Status Condition Indicator Pattern RAID OnlyOff SecondsBack-Panel Features And Indicators Connector Through the optional cable management armConnects a PCI Express expansion card CompliantNIC Indicator Codes Power Indicator CodesAC power supply status indicator/handle DC power supply status indicatorPower supply and that the power supply is operational Flashing amber Indicates a problem with the power supplyPower Indicator Codes For Non-Redundant Power Supply Diagnostic Indicator Condition Pattern Green Other Information You May NeedChoosing The System Boot Mode Keystroke DescriptionF10 F11 F12Using The System Setup Navigation Keys Entering System SetupResponding To Error Messages System Setup Options System Setup Main ScreenSystem Bios Screen System Information ScreenMemory Settings Screen Processor Settings ScreenOption is set to Enabled Prefetcher option is set to EnabledExecute Disable Execute Disable option is set to EnabledIntegrated Devices Screen Sata Settings ScreenBoot Settings Screen Serial Communications Screen System Profile Settings Screen System Security Screen System And Setup Password Features Miscellaneous SettingsAssigning a System And/Or Setup Password Entering The Uefi Boot Manager Using Your System Password To Secure Your SystemOperating With a Setup Password Enabled Boot Manager enables you toUsing The Boot Manager Navigation Keys Boot Manager ScreenIDRAC Settings Utility Uefi Boot MenuEntering The iDRAC Settings Utility Changing The Thermal SettingsPage Page Installing The Front Bezel Recommended ToolsFront Bezel Optional Release latchOpening And Closing The System Removing The Front BezelOpening The System Keylock Front bezel Locking hookSystem cover Latch Latch release lock Inside The SystemClosing The System DIMMs Cooling shroud Cooling fans Expansion-card latchHeat sink for processor Inside the System-Non-Redundant Power Supply Unit Chassis Cooling ShroudRemoving and Installing the Cooling Shroud Removing The Cooling ShroudInstalling The Cooling Shroud System Memory1333, 1066, Dual rank 1333, 1066 Dual rank Quad rankMemory channels are organized as follows ProcessorAdvanced ECC Lockstep General Memory Module GuidelinesMode-Specific Guidelines Memory Optimized Independent Channel Mode Sample Memory ConfigurationsMemory Sparing Memory Mirroring2R x4, 1600 MT/s B3, B4, B5, B6 2R x4, 1600 MT/s 2R x4, 1333 MT/s2R x4, 1600 MT/s B4, B5 192 2R x4, 1333 MT/s 384 4R x4, 1066 MT/s Removing Memory Modules256 4R x4, 1066 MT/s Installing Memory Modules Removing The Memory ModuleInstalling The Memory Module Hard DrivesHard-drive blank Release button Installing a 3.5 Inch Hard-Drive BlankRemoving a 3.5 Inch Hard-Drive Blank Hard-Drive Blank Installation Sequence Removing a Dual Slot Hard-Drive BlankDual slot hard-drive blank Release tabs Installing a Dual Slot Hard-Drive BlankRemoving a Hot-Swap Hard Drive Installing a Hot-Swap Hard Drive Release button Hard drive Hard-drive carrier handleScrews Inch hard-drive adapter Inch hard drive Hard-drive carrier Screws Hard drive Screw holes Hard-drive carrier Screws Hard-drive adapter Inch hard drive Removing The Optical Drive Optical drive Power and data cable Release tabOptical Drive Optional Removing a Cooling Fan Installing The Optical DriveCooling Fans Installing a Cooling Fan Removing and Installing a Cooling FanInternal USB Memory Key Optional Replacing the Internal USB KeyExpansion-Card Installation Guidelines Expansion Cards And Expansion-Card RisersExpansion Card Slots RiserRemoving An Expansion Card Card Priority Card TypeExternal RAID CNAs Gb NICs Gb NICs Non-RAIDExpansion card Expansion-card latch Riser Installing An Expansion Card Riser Expansion-card latch Expansion cardExpansion-card riser Release tabs Riser guide pins Connector Removing Expansion-Card RisersIDRAC Ports Card Optional Installing Expansion-Card RisersExpansion-card riser Connector Riser guide pins Removing The iDRAC Ports Card Installing The iDRAC Ports Card Removing and Installing the iDRAC Ports CardReplacing An SD vFlash Card SD vFlash CardInternal Dual SD Module Removing The Internal Dual SD Module Blue pull tab Dual SD module SD cardInstalling The Internal Dual SD Module Installing An Internal SD CardInternal SD Card Removing An Internal SD CardIntegrated Storage Controller Card Removing The Integrated Storage ControllerTouch-points Release levers Storage-controller card Installing The Integrated Storage ControllerStorage connector on the system board Processors Removing a ProcessorRemoving and Installing the Heat Sink Notches in processor Socket keys Installing a ProcessorProcessor ZIF socket Processor shield Power Supplies Removing An AC Power Supply Connector Power supply Release latch Power supply handleSupply voltage -48-60 V DC Current consumption 32 a maximum Installing An AC Power SupplyWiring Instructions For a DC Power Supply Safety ground wire Grounding post #6-32 nut Locking washerDC power socket Wire -48 Rubber cap Wire RTN Captive screws DC power connectorRemoving a DC Power Supply Installing a DC Power SupplyConnector Release latch Power supply Power supply status indicatorPower supply blank Removing The Power Supply BlankInstalling The Power Supply Blank Removing The Power-Distribution And Power-Interposer Boards Power-distribution boardPower-interposer board Release tab Power-Distribution Board ConnectorsPower-Interposer Board Connectors Removing a Non-Redundant Power Supply Removing and Installing a Non-Redundant Power Supply Standoff on the chassisInstalling a Non-Redundant Power Supply Removing The Redundant Power Supply Unit DividerInstalling The Redundant Power Supply Unit Divider Redundant power supply unit dividerSystem battery Battery connector Locate the battery socket System BatteryReplacing The System Battery Hard-Drive Backplane Removing The Hard-Drive BackplaneBackplane signal connector Securing hooksSystem board Installing The Hard-Drive Backplane Signal cable connector SAS a cable connectorControl-panel board Screws Control-panel data cable Control Panel AssemblyRemoving The Control-Panel Board USB cable Installing The Control-Panel BoardRemoving The Control Panel Notches on chassis front wall Control panel Installing The Control PanelSystem Board Removing The System Board Release screws System board holder Installing The System BoardUnpack the new system board assembly Page Troubleshooting a USB Device Troubleshooting External ConnectionsTroubleshooting The Video Subsystem Troubleshooting a Serial I/O Device Troubleshooting a NICTroubleshooting a Wet System Troubleshooting a Damaged SystemTroubleshooting The System Battery Troubleshooting Power SuppliesTroubleshooting System Memory Troubleshooting Cooling ProblemsTroubleshooting Cooling Fans Troubleshooting An Internal USB Key Troubleshooting An SD CardReseat the memory modules in their sockets Close the system 106Troubleshooting An Optical Drive Troubleshooting a Hard Drive Troubleshooting a Storage ControllerTroubleshooting Expansion Cards Troubleshooting Processors Running The Embedded System Diagnostics Dell Online Diagnostics Dell Embedded System DiagnosticsWhen To Use The Embedded System Diagnostics 112 System Diagnostic ControlsLeast one event description is recorded System Board Jumper Settings Jumper Setting DescriptionSystem Board Connectors Connector DescriptionDisabling a Forgotten Password Page Expansion Bus MemoryConnectors Back DrivesFront InternalEnvironmental Temperature Temperature Continuous OperationEnvironmental Relative HumidityMaximum Vibration Maximum ShockGaseous Contamination 122 System Error Messages LCD MessagesViewing LCD Messages Removing LCD MessagesError Code AMP0302 MessageDetails ActionASR0003 Message BAT0002 MessageBAT0017 Message CPU0000 MessageCPU0010 Message CPU0023 MessageCPU0204 Message CPU0700 MessageCPU0704 Message CPU0702 MessageCPU0703 Message If the issue persists, see Getting Help Action Reinstall or reconnect the hardware HWC2003 MessageFAN0000 Message Details Fan operating speed is out of range ActionMEM0000 Message MEM0001 MessageMEM0007 Message MEM0701 MessageMEM1208 Message MEM8000 MessagePCI1302 Message PCI1304 MessagePCI1320 Message PCI1342 MessagePCI1348 Message PCI1360 MessagePST0128 Message PST0129 MessagePSU0001 Message PSU0002 MessagePSU0006 Message PSU0016 MessagePSU0031 Message PSU0032 MessagePSU0034 Message PSU0035 MessagePSU0036 Message PSU0037 MessagePSU1201 Message Power supply redundancy is lost Details System power inventory changeConfiguration and power consumption System power consumptionRFM1014 Message RFM1201 MessageRFM2001 Message RFM2002 MessageSEL0006 Message All event logging is disabled Details Appear if the user disabled event loggingPower. If problem persists call support Security may be compromisedIssues persists, contact support FailedFailures TMP0121 MessageDiagnostic Messages Review system logs for power supply exceptionsReinstall system cables Alert Messages140 Getting Help Contacting Dell

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