Dell R520, E19S owner manual Getting Help, Contacting Dell

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Getting Help

Contacting Dell

NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

1.Visit dell.com/support

2.Select your support category.

3.Verify your country or region in the Choose a Country/Region drop-down menu at the top of page.

4.Select the appropriate service or support link based on your need.

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Contents Regulatory Model E19S Series Regulatory Type E19S001 Dell Inc. All Rights Reserved Contents Memory Optimized Independent Channel Mode Installing System ComponentsInstalling Memory Modules Installing a Dual Slot Hard-Drive BlankExpansion-Card Installation Guidelines Installing The Optical DriveInstalling The Power Supply Blank Internal USB Memory Key OptionalWhen To Use The Embedded System Diagnostics 101111 117 113123 141Page Indicator, Button, or Icon Description Connector Front-Panel Features And IndicatorsUSB connectors Front and the system status indicator on the backUse this button only if directed to do so by qualified Support personnel or by the operating systemsLCD Panel Features Home ScreenButton Description View Menu Setup MenuDrive-Status Condition Indicator Pattern RAID Only Hard-Drive Indicator PatternsOff SecondsConnector Through the optional cable management arm Back-Panel Features And IndicatorsConnects a PCI Express expansion card CompliantPower Indicator Codes NIC Indicator CodesDC power supply status indicator AC power supply status indicator/handlePower supply and that the power supply is operational Flashing amber Indicates a problem with the power supplyPower Indicator Codes For Non-Redundant Power Supply Other Information You May Need Diagnostic Indicator Condition Pattern GreenKeystroke Description Choosing The System Boot ModeF10 F11 F12Entering System Setup Responding To Error MessagesUsing The System Setup Navigation Keys System Setup Main Screen System Setup OptionsSystem Bios Screen System Information ScreenProcessor Settings Screen Memory Settings ScreenPrefetcher option is set to Enabled Option is set to EnabledExecute Disable Execute Disable option is set to EnabledSata Settings Screen Boot Settings ScreenIntegrated Devices Screen Serial Communications Screen System Profile Settings Screen System Security Screen Miscellaneous Settings System And Setup Password FeaturesAssigning a System And/Or Setup Password Using Your System Password To Secure Your System Entering The Uefi Boot ManagerOperating With a Setup Password Enabled Boot Manager enables you toBoot Manager Screen Using The Boot Manager Navigation KeysUefi Boot Menu IDRAC Settings UtilityEntering The iDRAC Settings Utility Changing The Thermal SettingsPage Page Recommended Tools Installing The Front BezelFront Bezel Optional Release latchRemoving The Front Bezel Opening And Closing The SystemOpening The System Keylock Front bezel Locking hookInside The System Closing The SystemSystem cover Latch Latch release lock Cooling shroud Cooling fans Expansion-card latch Heat sink for processorDIMMs Cooling Shroud Inside the System-Non-Redundant Power Supply Unit ChassisRemoving The Cooling Shroud Removing and Installing the Cooling ShroudSystem Memory Installing The Cooling Shroud1333, 1066, Dual rank 1333, 1066 Dual rank Quad rankProcessor Memory channels are organized as followsGeneral Memory Module Guidelines Mode-Specific GuidelinesAdvanced ECC Lockstep Sample Memory Configurations Memory Optimized Independent Channel ModeMemory Sparing Memory Mirroring2R x4, 1600 MT/s 2R x4, 1333 MT/s 2R x4, 1600 MT/s B4, B5 192 2R x4, 1333 MT/s2R x4, 1600 MT/s B3, B4, B5, B6 Removing Memory Modules 256 4R x4, 1066 MT/s384 4R x4, 1066 MT/s Removing The Memory Module Installing Memory ModulesHard Drives Installing The Memory ModuleInstalling a 3.5 Inch Hard-Drive Blank Removing a 3.5 Inch Hard-Drive BlankHard-drive blank Release button Removing a Dual Slot Hard-Drive Blank Hard-Drive Blank Installation SequenceInstalling a Dual Slot Hard-Drive Blank Removing a Hot-Swap Hard DriveDual slot hard-drive blank Release tabs Release button Hard drive Hard-drive carrier handle Installing a Hot-Swap Hard DriveScrews Inch hard-drive adapter Inch hard drive Hard-drive carrier Screws Hard drive Screw holes Hard-drive carrier Screws Hard-drive adapter Inch hard drive Optical drive Power and data cable Release tab Optical Drive OptionalRemoving The Optical Drive Installing The Optical Drive Cooling FansRemoving a Cooling Fan Removing and Installing a Cooling Fan Installing a Cooling FanReplacing the Internal USB Key Internal USB Memory Key OptionalExpansion Cards And Expansion-Card Risers Expansion-Card Installation GuidelinesExpansion Card Slots RiserCard Priority Card Type Removing An Expansion CardExternal RAID CNAs Gb NICs Gb NICs Non-RAIDExpansion card Expansion-card latch Riser Riser Expansion-card latch Expansion card Installing An Expansion CardRemoving Expansion-Card Risers Expansion-card riser Release tabs Riser guide pins ConnectorInstalling Expansion-Card Risers Expansion-card riser Connector Riser guide pinsIDRAC Ports Card Optional Removing The iDRAC Ports Card Removing and Installing the iDRAC Ports Card Installing The iDRAC Ports CardSD vFlash Card Internal Dual SD ModuleReplacing An SD vFlash Card Blue pull tab Dual SD module SD card Removing The Internal Dual SD ModuleInstalling An Internal SD Card Installing The Internal Dual SD ModuleInternal SD Card Removing An Internal SD CardRemoving The Integrated Storage Controller Integrated Storage Controller CardInstalling The Integrated Storage Controller Storage connector on the system boardTouch-points Release levers Storage-controller card Removing a Processor ProcessorsRemoving and Installing the Heat Sink Installing a Processor Processor ZIF socket Processor shieldNotches in processor Socket keys Power Supplies Connector Power supply Release latch Power supply handle Removing An AC Power SupplyInstalling An AC Power Supply Wiring Instructions For a DC Power SupplySupply voltage -48-60 V DC Current consumption 32 a maximum Grounding post #6-32 nut Locking washer Safety ground wireDC power connector DC power socket Wire -48 Rubber cap Wire RTN Captive screwsInstalling a DC Power Supply Removing a DC Power SupplyConnector Release latch Power supply Power supply status indicatorRemoving The Power Supply Blank Installing The Power Supply BlankPower supply blank Power-distribution board Removing The Power-Distribution And Power-Interposer BoardsPower-Distribution Board Connectors Power-interposer board Release tabPower-Interposer Board Connectors Removing a Non-Redundant Power Supply Standoff on the chassis Removing and Installing a Non-Redundant Power SupplyRemoving The Redundant Power Supply Unit Divider Installing a Non-Redundant Power SupplyRedundant power supply unit divider Installing The Redundant Power Supply Unit DividerSystem Battery Replacing The System BatterySystem battery Battery connector Locate the battery socket Removing The Hard-Drive Backplane Hard-Drive BackplaneSecuring hooks Backplane signal connectorSystem board Signal cable connector SAS a cable connector Installing The Hard-Drive BackplaneControl Panel Assembly Removing The Control-Panel BoardControl-panel board Screws Control-panel data cable Installing The Control-Panel Board Removing The Control PanelUSB cable Installing The Control Panel System BoardNotches on chassis front wall Control panel Removing The System Board Installing The System Board Unpack the new system board assemblyRelease screws System board holder Page Troubleshooting External Connections Troubleshooting The Video SubsystemTroubleshooting a USB Device Troubleshooting a NIC Troubleshooting a Serial I/O DeviceTroubleshooting a Damaged System Troubleshooting a Wet SystemTroubleshooting Power Supplies Troubleshooting The System BatteryTroubleshooting Cooling Problems Troubleshooting Cooling FansTroubleshooting System Memory Troubleshooting An SD Card Troubleshooting An Internal USB KeyReseat the memory modules in their sockets Close the system 106Troubleshooting An Optical Drive Troubleshooting a Storage Controller Troubleshooting a Hard DriveTroubleshooting Expansion Cards Troubleshooting Processors Dell Online Diagnostics Dell Embedded System Diagnostics When To Use The Embedded System DiagnosticsRunning The Embedded System Diagnostics System Diagnostic Controls Least one event description is recorded112 Jumper Setting Description System Board Jumper SettingsConnector Description System Board ConnectorsDisabling a Forgotten Password Page Memory Expansion BusDrives Connectors BackFront InternalTemperature Continuous Operation Environmental TemperatureRelative Humidity EnvironmentalMaximum Vibration Maximum ShockGaseous Contamination 122 LCD Messages System Error MessagesViewing LCD Messages Removing LCD MessagesAMP0302 Message Error CodeDetails ActionBAT0002 Message ASR0003 MessageBAT0017 Message CPU0000 MessageCPU0023 Message CPU0010 MessageCPU0204 Message CPU0700 MessageCPU0702 Message CPU0703 MessageCPU0704 Message Action Reinstall or reconnect the hardware HWC2003 Message If the issue persists, see Getting HelpFAN0000 Message Details Fan operating speed is out of range ActionMEM0001 Message MEM0000 MessageMEM0007 Message MEM0701 MessageMEM8000 Message MEM1208 MessagePCI1302 Message PCI1304 MessagePCI1342 Message PCI1320 MessagePCI1348 Message PCI1360 MessagePST0129 Message PST0128 MessagePSU0001 Message PSU0002 MessagePSU0016 Message PSU0006 MessagePSU0031 Message PSU0032 MessagePSU0035 Message PSU0034 MessagePSU0036 Message PSU0037 MessageSystem power inventory change PSU1201 Message Power supply redundancy is lost DetailsConfiguration and power consumption System power consumptionRFM1201 Message RFM1014 MessageRFM2001 Message RFM2002 MessageAppear if the user disabled event logging SEL0006 Message All event logging is disabled DetailsPower. If problem persists call support Security may be compromisedFailed Issues persists, contact supportFailures TMP0121 MessageReview system logs for power supply exceptions Diagnostic MessagesReinstall system cables Alert Messages140 Contacting Dell Getting Help
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