Dell DL2000 Troubleshooting IRQ Assignment Conflicts, Troubleshooting External Connections

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Start-Up Routine	129
Checking the Equipment	130
Troubleshooting IRQ Assignment Conflicts . . . .	130
Troubleshooting External Connections	131
Troubleshooting the Video Subsystem	131
Troubleshooting the Keyboard	132
Troubleshooting the Mouse	133
Troubleshooting Basic I/O Functions	133
Troubleshooting a Serial I/O Device	134
Troubleshooting a USB Device	134
Troubleshooting a NIC	136
Troubleshooting a Wet System	137
Troubleshooting a Damaged System	138
Troubleshooting the System Battery	138
Troubleshooting Power Supplies	139
Troubleshooting System Cooling Problems	140
Troubleshooting a Fan	141
Troubleshooting System Memory	142
Troubleshooting an Optical Drive	143
Troubleshooting an External SCSI Tape Drive	144
Troubleshooting a Hard Drive	146
Troubleshooting a SAS Controller Daughter Card . . .	147
Troubleshooting Expansion Cards	149
Troubleshooting the Microprocessors	150

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Contents

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Contents Dell PowerVault DL2000 September Contents Responding to Error Messages Using the System Setup Program Entering the BMC Setup Module BMC Setup Module OptionsMemory Information Screen Integrated Devices Screen Serial Communication ScreenRemoving the Fan Bracket Replacing the Fan Bracket Installing a Sata Hard Drive Into a SataRemoving the Cooling Shroud Installing the Cooling Shroud General Memory Module Installation Non-Optimal Memory ConfigurationsInstalling Memory Modules Memory Mirroring SupportSafety First-For You and Your System Contents Activating the Integrated NIC TOE 105108 110Troubleshooting IRQ Assignment Conflicts Troubleshooting External ConnectionsTroubleshooting the Video Subsystem Troubleshooting the KeyboardDisabling a Forgotten Password 164 153157 157Glossary Other Information You May Need About Your SystemAccessing System Features During Startup Ctrl+D Front-Panel Features and IndicatorsKeystrokes for Accessing System Features Description Ctrl+S Power button System power is on Before the power is turned off. IfImmediately after the power button is Using the end of a paper clipHard-Drive Indicator Codes Hard-Drive Indicators Drive-status indicator green AmberBack-Panel Features and Indicators Seconds, and off six secondsPower Indicator Codes Connecting External DevicesVideo connector Dell remote access controller optionalNIC Indicator Codes Power supply faultPower supply AC line statusLCD Status Messages E1000 Call Support E1114 Temp AmbientE1116 Temp Memory E12nn Xx PwrGdE1310 RPM Fan ## E1313 FanRedundancy E1410E1414 ThermtripE1418 PresenceE141F CPU Protocol E1420 CPU Bus PerrE1421 CPU Init E1422 CPU MachineE1620 PS # Input RangeE1624 E1710 ChannelE1810 HDD ## Fault E1712PCI Serr Slot E1714 Unknown ErrConfig E1811 HDD ## RbldAbrt E1812 HDD ##E2011 Mem Config E2013 Shadow BiosController E2017 Timer Fail E2018 Prog TimerE2020 CPU Config E201EE2021 Memory PopulationDisable Crd # E2111 SBE LogE2112 Mem Spare Crd # Dimm ##Solving Problems Described by LCD Status Messages Removing LCD Status MessagesSystem Messages Memory disabled Configuration doesUpdate Remote ConfigurationInstalled Dimm pairs must beMatched in size Speed,Reset failed Error IncorrectInstalled in pairs Diskette drive nError Memory Remote AccessError Has been disabledManufacturing mode DetectedMembist failure FollowingNo boot device No boot sector onNo timer tick Been disabled byWidth Error Width Error Slot nError Embedded Error Slot n PCI Bios failed toRead fault Update attemptSeek error Requested sectorSetup program AmountSystem memory has ChangedTimer chip counter Code update loadedRAID error Failed Unsupported CPUConfiguration is Starting in slot Write faultWrite fault on Current memoryDiagnostics Messages Alert MessagesEntering the System Setup Program Responding to Error MessagesSystem Setup Options Using the System Setup ProgramMain Screen EscMain System Setup Program Screen System Setup Program Options Description CPU Information Allows the system to re-attempt the Boot Sequence after aRedirection after boot Password onMemory Information Screen CPU Information Screen Integrated Devices Screen Take effect after the system reboots This field does not have user-selectable settingsDefault Take effect after the system reboots MAC Address Default Power Interface Acpi 3.0b specificationSerial Communication Screen System Security ScreenPassword using the System Password option and cannot be Disabled at system start-up by pressing CtrlEnterWhen set to On with Pre-boot Measurements, the system Start-upWhen set to Yes, all the contents of the TPM are cleared System, power is turned off immediately after the powerButton is enabled in the System Setup program. When Disabled, the button can only turn on system powerExit Screen System and Setup Password FeaturesUsing the System Password Assigning a System Password Type your password and press CtrlEnter Using Your System Password to Secure Your SystemType your password and press Enter Using the Setup Password Assigning a Setup PasswordDisabling a Forgotten Password Operating With a Setup Password EnabledBMC Setup Module Options Baseboard Management Controller ConfigurationEntering the BMC Setup Module Using the System Setup Program Installing System Components Recommended ToolsInside the System Installing System Components Inside the SystemFront Bezel Removing the Front BezelHot-pluggable fans SAS backplane Slimline optical drive Control panelOpening and Closing the System Replacing the Front BezelOpening the System Closing the SystemHard Drives Alignment J hooksBefore You Begin Removing a Drive BlankRemoving a Hot-Plug Hard Drive Installing a Drive BlankInstalling a Hot-Plug Hard Drive Replace the front bezel, if it was removed in step Removing a Hard Drive From a Hard-Drive Carrier Installing a Sata Hard Drive Into a Sata Drive CarrierReplacing a Hard-Drive Carrier Sata hard drive Installing System Components Hole labels Installing System Components Sata hard-drivePower Supplies Removing a Power SupplyReplacing a Power Supply Power-supply handleRemoving the Power Supply Blank Installing the Power Supply BlankSystem Fans Removing a System FanReplacing a Cooling Fan FanFan bracket Installing System Components Cooling ShroudRemoving the Cooling Shroud Shroud pivots Cooling shroud Release latchRemoving the Fan Bracket Installing the Cooling ShroudFan Brackets Replacing the Fan Bracket TabsCable Routing Removing the Cable Retention BracketInstalling the Cable Retention Bracket Chassis slots TabInstalling a SAS Controller Daughter Card SAS Controller Daughter CardConnectors Release tabBackplane Sasa and Sasb Chassis slotsConfiguring the Boot Device SAS Controller Daughter Card Cabling GuidelinesRemoving a SAS Controller Daughter Card SAS controller SAS backplane a Inch x4 backplaneExpansion Cards Expansion Card Installation GuidelinesInstalling an Expansion Card Installing System Components Card-edge connector Expansion card Removing an Expansion CardExpansion-Card Cage Removing the Expansion-Card CageLift the cage straight up to clear the chassis. See Figure Release latchesReplacing the Expansion-Card Cage Installing the Drac Card and CablesDrac Card and Cables DRAC-card cables Retention standoff hole Drac card Filler plugRemoving the Drac Card and Cables Optical Drive and Cable Removing the Optical DriveInstalling the Optical Drive Optical -drive tray Optical drive18. Sata Cable Routing in the PowerVault DL2000 System fansInstalling the Optical Drive Cable Removing the Optical Drive Cable100 General Memory Module Installation GuidelinesSystem Memory Non-Optimal Memory Configurations Memory Sparing SupportMemory Mirroring Support 101Installing Memory Modules 10219. Installing and Removing a Memory Module 103Removing Memory Modules Activating the Integrated NIC TOE ProcessorsRemoving a Processor 105106 107 Retention lever latchZIF socket Socket key Installing a ProcessorUnpack the new processor Close the processor shield. See Figure 109System Battery Replacing the System BatteryNegative side of battery connector 111Expansion-Card Riser Boards Removing the Left Expansion-Card Riser BoardInstalling the Left Riser Board 113Removing the Central Riser Board System board socket Installing the Central Riser Board115 Sideplane Board Removing the Sideplane Board25. Sideplane Removal and Installation Sideplane board Guides Backplane connector Pins Installing System ComponentsRemoving the SAS Backplane Board Installing the Sideplane BoardSAS Backplane Board 119 Installing the SAS Backplane Board SAS backplane board Securing slots Securing tabs121 Control Panel Assembly Service-only Procedure Removing the Control Panel AssemblyInstalling the Control Panel Assembly 123System Board Service-only Procedure Removing the System Board125 126 System board System-board securing tabsInstalling the System Board 127128 129 Safety First-For You and Your SystemStart-Up Routine 130 Troubleshooting IRQ Assignment ConflictsChecking the Equipment Troubleshooting External Connections Troubleshooting the Video SubsystemMonitor is not working properly Video memory is faulty 131Troubleshooting the Keyboard 133 Troubleshooting Basic I/O FunctionsTroubleshooting the Mouse Troubleshooting a Serial I/O Device Troubleshooting a USB Device135 Troubleshooting a NIC NIC cannot communicate with network137 Troubleshooting a Wet SystemLiquid spilled on the system Excessive humidity System was dropped or damaged Troubleshooting a Damaged SystemTroubleshooting the System Battery 139 Troubleshooting Power SuppliesAction Troubleshooting Your System Troubleshooting System Cooling Problems Troubleshooting a Fan 141Troubleshooting System Memory Troubleshooting an Optical Drive 143Troubleshooting an External Scsi Tape Drive Try using a different CD or DVD that you know works properly145 Troubleshooting a Hard Drive Troubleshooting a SAS Controller Daughter Card 147148 Troubleshooting Expansion Cards 149Troubleshooting the Microprocessors 151 Troubleshooting Your System Using Server Administrator Diagnostics System Diagnostics FeaturesWhen to Use the System Diagnostics Running the System DiagnosticsSystem Diagnostics Testing Options As the system boots, press F10 during PostUsing the Custom Test Options Selecting Devices for TestingSelecting Diagnostics Options 155Viewing Information and Results System Board Jumpers Jumpers and Connectors System Board Jumpers158 System Board ConnectorsSystem Board Jumper Settings Jumper SettingDescription Connector Dell Remote Access Control Drac cardSata B connector Jumpers and Connectors 159160 SAS Backplane Board Connectors Drive 0 SASDRV0 Tape drive power connector161 Drive 2 SASDRV2 Drive 3 SASDRV3162 Sideplane Board ConnectorsExpansion-Card Riser-Board Components and PCI Buses Slot 3 PCIe x4 lane width Pin guide System board connector 163Disabling a Forgotten Password 165 166 Getting Help Contacting Dell167 168 169 Amperes AC Alternating current170 Celsius171 ESD Electrostatic discharge Glossary172 173 174 175 176 System diskette See bootable diskette Glossary 177TCP/IP Transmission Control Protocol/Internet Protocol 178System memory See RAM 179 180 181 Index182 183 Post 184185 TOE 186187 188

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