Internal Transfers, Call Screening, Faxmail

Avaya

C o m m u n i c a t i o n s A p p l i c a t i o n s G r o u p

Octel 100 Configuration Note (7042)

Comdial DXP

C o n f i d e n t i a l P a g e 9

7.1INTERNAL TRANSFERS

Ports programmed as ExecuMail cannot place internal (intercom) calls on hold, and thus cannot transfer internal calls. Due to this limitation, all Automated Attendant and Subscriber functions that require O100 to perform a transfer will fail if the subscriber (or caller) is calling from an internal extension. For example: Joe places an intercom call to Mary, Mary's phone is programmed to forward to O100. While Joe is listening to Mary's personal greeting, he presses 0 to reach Mary's Personal Operator. The transfer will not be complete and Joe will be dropped. If Joe was calling from an outside line, the transfer would be successful. Careful consideration must be used when using features such as Call Queuing, since an internal caller will never advance beyond the first position and will prevent all others queued to the extension from advancing.

7.2NO DIALER OR IMMEDIATE CALL WITH VISUAL MAILBOX

If the Visual Mailbox product is used (an option starting with version 2.0 software), Dialer and Immediate Call functions will not operate due to switch design shortcomings discussed above under “Internal Transfers.”

7.3CALL SCREENING

O100 must establish a three way conference in order to return to the calling party if the subscriber wishes to reject or redirect a call. When using Call Screening to redirect or reject a call, the subscriber must wait until the entire phrase "Please hang up now to transfer the caller" or "Thank you, good-bye"is voiced before hanging up. Subscribers who have not been trained on the proper use of Call Screening should have the feature disabled in the Mailbox Class of Service.

7.4FAXMAIL

DXP ports that are programmed as ExecuMail ports cannot place internal (intercom) calls on hold, and thus cannot transfer. Due to this limitation, the Local Fax Machine must be attached to an outside line.

7.5DIRECT CALL (FOR MESSAGE RETRIEVAL)

If a station is programmed to forward to O100 (System Forward or Station Forward), the subscriber can dial his own extension and the call will forward to the Personal Greeting. During the Personal Greeting, the subscriber can press the pound key (#) and O100 will ask for the subscribers password. This will provide for quicker access to the mailbox for message retrieval.

7.6UNSUPERVISED CO LINES

The O100 may experience delays in disconnecting if using unsupervised trunks.

The information contained in this document is provided by AVAYA Inc. to serve as a guide. See the

disclaimer on page 1

Avaya Inc. PROPRIETARY. Use pursuant to Company instructions.

7042 specifications

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