Chapter 8: Troubleshooting
Forgot My Password
If you forget your password, you can reset the unit to use the default password. To do this, press the reset button on the front panel after system is booted, and 1U4500 will be reset. LAN IP address will become 192.168.1.100 and admin password will be admin.
Forgot My Network IP Address
If you forget your network IP address and have no physical access to the system, you can find out the IP address by either looking directly onto the 1U4500’s LCD panel, or by using the setup wizard to retrieve the IP of your 1U4500.
1.Start the Setup Wizard, and it will automatically detect all Thecus IP storage products on your network.
2.You should be able to find the IP address of the 1U4500 which you have forgotten in the Device Discovery screen.
Resetting NAS IP Address and Admin Password
In case you changed the 1U4500 IP address and then forgot it, or forgot the administration password, follow the steps below to reset to default settings:
1.Power on the 1U4500 and immediately press the Reset button for 10 seconds. (The reset button is near the LAN connector)
2.This resets the 1U4500 to its default IP address and password settings.
For firmware v2.0.00 and later, Jumbo Frame support will also be disabled.
Default IP: 192.168.1.100 for LAN1 and 192.168.2.100 for LAN2
Default admin password: admin
Jumbo Frame support: disabled
Can't Map a Network Drive in Windows XP
You may have problems mapping a network drive under the following conditions:
1.The network folder is currently mapped using a different user name and password. To connect using a different user name and password, first disconnect any existing mappings to this network share.
2.The mapped network drive could not be created because the following error has occurred: Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed. Disconnect all previous connections to the server or shared resource and try again.
To check out existing network connections, type net use under the DOS prompt.
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