Thecus Technology 1U4500R user manual Thank you for choosing Thecus, Appendix B Customer Support

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Appendix B: Customer Support

If your 1U4500 is not working properly, we encourage you to check out Chapter

7:Troubleshooting, located in this manual. You can also try to ensure that you are using the latest firmware version for your 1U4500. Thecus is committed to providing free firmware upgrades to our customers. Our newest firmware is available on our Download Center:

http://www.thecus.com/download.php

If you are still experiencing problems with your 1U4500, or require a Return Merchandise Authorization (RMA), feel free to contact technical support via our Technical Support Website:

http://www.thecus.com/support_tech.php

Customers in the US should send all technical support enquiries to this email address:

support-us@thecus.com

For Sales Information you can e-mail us at:

sales@thecus.com

Thank you for choosing

Thecus!

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Contents User’s Manual Copyright and Trademark Notice Limited WarrantyAbout This Manual Safety Warnings Table of Contents Mapping a Client PC to the 1U4500 Problems with Time and Date Settings Replacing a Failed Power Supply 1U4500ROverview IntroductionProduct Highlights Front Panel Package ContentsRear Panel Hard Disk Trays1U4500R 1U4500SHard Disk Installation Hardware InstallationBefore You Begin Cable ConnectionsSystem Status Normal Checking System StatusSystem Trouble Thecus Setup Wizard First Time SetupPage Display Mode Display ModeLCD Operation LCD ControlsManagement Mode Typical Setup ProcedureNetwork Setup USB CopyCreate Folders and Set Up ACLs Create Local Users or Setup AuthenticationStart Services RAID CreationSystem Management Web Administration InterfaceMenu Bar Menu BarLanguage Selection Status Menu System/Service StatusProduct Information Product InformationSystem Information Service StatusPrinter Status System InformationDisks Information Storage ManagementPrinter Status Disks InformationA.R.T. Information RAID InformationA.R.T. Information RAID Level RAID ConfigurationRAID Information RAID LevelsDisk Settings Disk SettingsCreating a RAID Advanced RAID Configuration Advanced RAID ConfigurationDeleting a RAID Adding Folders Folder ManagementFolder Deleting Folders Editing FoldersNFS Share Add FolderAccess Control List Folder Access Control List ACLNFS Share WAN Configuration WAN ConfigurationNetwork Management System SnapshotsLAN Configuration LAN ConfigurationWeb Services Configuration Dhcp ConfigurationDhcp Configuration Web ServiceNFS Setup AFP Apple Network SetupApple Network Configuration NFS Server SettingLocal User Configuration Local User ConfigurationUser and Group Management Adding UsersLocal Groups Configuration Local Groups ConfigurationModifying Users Deleting UsersLocal Group Setting screen appears ADS/NT ConfigurationAdding Groups Modifying GroupsSystem Notifications System ManagementADS/NT Support AD Domain Example InformationSystem Logs Notification ConfigurationSystem Logs System Configuration Backup and Restore Time and Date SettingsSystem Configuration Download/Upload TimeFirmware Upgrade screen appears Reset to Factory Default SettingsUpgrading System Firmware Reboot and Shutdown System Change Administrator PasswordChange Administrator Password LogoutFTP Server Additional Feature SetupWindows XP SP2 Printer ServerClick on File Add Printer Windows Vista Select or install a printer and then press OK Page Login Using the 1U4500Using WebDisk User and Group Management Local User ConfigurationWindows Mapping a Client PC to the 1U4500Apple OS Nsync File BackupAdding an Nsync Task NsyncSetting Up an Nsync Target on Another Device Setting Up an Nsync Target on an Nsync DeviceNsync Target Server Setting Nsync Target Server Enable or Disable Nsync Target supportAdd New Task Thecus Backup UtilityApple OS X Backup Utilities Windows XP Data BackupUSB and eSATA Storage Expansion Tips and TricksAdding a Spare Disk Target USBPart I Setup a DynDNS Account Remote AdministrationPart II Enable Ddns on the Router Part III Setting up Virtual Servers HttpsReplacing Damaged Hard Drives Firewall Software ConfigurationHard Drive Damage Replacing a Hard DriveReplacing a Failed Power Supply 1U4500R Forgot My Password TroubleshootingResetting NAS IP Address and Admin Password Forgot My Network IP Address Problems with Time and Date Settings Restoring Factory DefaultsHardware Specifications Appendix a Product SpecificationsProduct Model 1U4500R 1U4500S RAID Software SpecificationsAppendix B Customer Support Thank you for choosing ThecusBenefits Appendix C RAID BasicsRAID Levels Improved PerformanceJbod Stripe SizeRAID Level Percentage Used Disk UsageAppendix D Active Directory Basics What is Active Directory?ADS Benefits Source Code Availability Appendix E Licensing InformationCopyrights GNU General Public License Cgic License TermsPage Page