Thecus Technology Thecus N199 user manual Troubleshooting Guide

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Chapter 7: Troubleshooting Guide

N199 Won't Turn On

In the event that the N199 won’t turn on, check to see that the power cable is correctly plugged in to the N199. Also check to see if the electrical outlet is functioning.

Resetting NAS IP Address and Admin Password

If you’ve forgotten the admin password, or if you need to reset the unit’s IP address, first make sure that the unit is powered off. With the unit powered off, press and hold the reset button. With the reset button held down, power on the system by pressing the power button. You will hear the unit beep once when you turn it on, do not release the reset button until you hear the unit beep again. After that, the N199's WAN IP address will be reset to 192.168.1.100 temporarily. Please note that all file services at this time will be stopped.

1.When you point your browser to 192.168.1.100, you will see the following screen.

2.If you select Reset to Factory Default option, the system will be reset. Below are the default system settings:

Admin password Æ admin

WAN IP address Æ 192.168.1.100

WAN IP Gateway Æ 192.168.1.1 WAN Jumbo Frame Support Æ Off

LAN IP Æ 192.168.2.254

LAN Jumbo Frame Support Æ Off HTTP Port Æ 80

HTTPS port Æ 443

Forgot My Network IP Address

If you forget your network IP address and have no physical access to the system, you can use the setup wizard to retrieve the IP of your N199.

1.Start the Setup Wizard, and it will automatically detect all Thecus IP storage products on your network.

2.You should be able to find the IP address of the N199 which you have forgotten in the Device Discovery screen.

Can't Access N199 from the LAN

If you cannot access the N199 from the LAN, make sure that its network cable is correctly plugged in. Also, check to see if the N199’s WAN and LAN settings are configured correctly.

Can't Map a Network Drive in Windows XP

You may have problems mapping a network drive under the following conditions:

1.The network folder is currently mapped using a different user name and password. To connect using a different user name and password, first disconnect any existing mappings to this network share.

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Contents Thecus N199 Limited Warranty Copyright and Trademark NoticeAbout This Manual Safety Warnings Table of Contents User and Group Management Network ManagementSystem Management Overview FTP Server ITunes Server Media ServerUsing Photo Gallery Overview Login Using WebDisk Using iTunes ServerFile Backup Remote AdministrationStripe Size Disk Usage Hardware Specifications Software SpecificationsIntroduction OverviewProduct Highlights Package Contents Front Panel Rear Panel Hard Disk Installation Getting StartedBefore You Begin Cable Connections Installation WizardPage Page Initial Login First Time SetupSystem Check and Configuration Configure Network SettingsCreate Local Users and Groups Create Folders and Set Up ACLsStart Services Web Administration Interface System ConfigurationMenu Bar Menu BarLanguage Selection Language Package Upload and ManagementUser Upload Language Package List Product Information Status MenuSystem Status System InformationPrinter Status System InformationPrinter Information Disk Information Storage ManagementRAID Information Disk InformationDisk Settings RAID ConfigurationDisk Settings RAID LevelDeleting a RAID Creating a RAIDFolder Management FolderEditing Folders Adding FoldersDeleting Folders Add FolderService Folders Folder Access Control List ACLService Folders Folder ACLLAN Configuration WAN ConfigurationNetwork Management Wlan Configuration Wlan ConfigurationDhcp Server Configuration SsidPage Web Services Configuration Windows Network Configuration SMB/CIFSWeb Service NFS Setup Apple Network SetupApple Network Configuration MAC CharsetLocal User Configuration Local User ConfigurationUser and Group Management Adding UsersLocal Groups Configuration Local Groups ConfigurationModifying Users Deleting UsersAdding Groups Modifying GroupsDeleting Groups System Management Notification ConfigurationSystem Notifications System LogsSystem Configuration Backup and Restore Time and Date SettingsSystem Logs TimeReset to Factory Default Settings System Configuration Download/UploadUpgrading System Firmware Reboot and Shutdown System Change Administrator PasswordChange Administrator Password LogoutFTP Server Additional Feature SetupFTP FTP EncodeITunes Configuration ITunes ServerMedia Server Connecting DMAs to the Media Server Media Manager SettingsAdding Media Share Folders Adding an Http Task Download ManagerDownload Tasks Completed / Total download sizePage Page Adding an FTP Task Page Page Adding a BT Task Page Deleting Tasks Scheduling Downloads Download ScheduleItemDescription Windows XP SP2 Printer ServerWindows Vista Page Page Schedule Configuration IP Cam ConfigurationIP Cam Surveillance Connect the IP Cam to the N199Http//172.16.66.95/cgi-bin/video.jpg Designate a Capture Schedule Browse Captured Images Login Using the N199Using WebDisk WebDisk Folder ListUsing iTunes Server Adding Music FilesPlaying Music Files Password Protecting Albums Using Photo GalleryManaging Albums and Photos Creating AlbumsWindows XP Publishing Wizard Uploading Pictures to AlbumsPage Page Page Slide Shows Exif InformationNsync File BackupAdding an Nsync Task NsyncModifiying an Nsync Task Setting Up an Nsync Target on an Nsync DeviceDeleting an Nsync Task Add Nsync TaskSetting Up an Nsync Target on Another Device Nsync Target Server SettingDesignating N199 as an Nsync Target Add New Task Thecus Backup UtilityClick Browse this CD Windows XP Data BackupOne-Button USB Copy Apple OS X Backup UtilitiesTips and Tricks Mapping a Client PC to the N199Windows Choose Go Connect to Server… Apple OSUSB Storage Expansion Replacing Damaged Hard Drives ESATA Storage ExpansionHard Drive Damage Replacing a Hard DrivePart I Setup a DynDNS Account Remote AdministrationPart II Enable Ddns on the Router RAID Auto-RebuildPart III Setting up Virtual Servers Https Firewall Software ConfigurationTroubleshooting Guide Problems with Time and Date Settings Restoring Factory DefaultsSimple Problem Diagnosis Procedure N199 Chassis Feels HotPage Hardware Specifications Appendix a Product SpecificationsNetwork Software SpecificationsSupport-us@thecus.com Appendix B Customer SupportBenefits Appendix C RAID BasicsRAID Levels Improved PerformanceStripe Size Disk UsageRAID Level Percentage Used Source Code Availability Appendix D Licensing InformationGNU General Public License Cgic License TermsPage Page