Thecus Technology Thecus N199 user manual Appendix B Customer Support, Support-us@thecus.com

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Appendix B: Customer Support

If your N199 is not working properly, we encourage you to check out Chapter 7: Troubleshooting Guide, located in this manual. You can also try to ensure that you are using the latest firmware version for your N199. Thecus is committed to providing free firmware upgrades to our customers. Our newest firmware is available on our Download Center:

http://www.thecus.com/download.php

If you are still experiencing problems with your N199, or require a Return Merchandise Authorization (RMA), feel free to contact technical support via our Technical Support Website:

http://www.thecus.com/support_tech.php

Customers in the US should send all technical support enquiries to this email address:

support-us@thecus.com

If you would rather receive support over the phone, you can contact Thecus FAE Support at:

+886-2-26981788

Please note that our headquarters are in Taipei, Taiwan, and our office hours are Monday to Friday, 9:00 to 17:00.

For Sales Information you can e-mail us at:

sales@thecus.com

Thank you for choosing

Thecus!

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Contents Thecus N199 About This Manual Limited WarrantyCopyright and Trademark Notice Safety Warnings Table of Contents System Management Network ManagementUser and Group Management Overview FTP Server ITunes Server Media ServerFile Backup Overview Login Using WebDisk Using iTunes ServerUsing Photo Gallery Remote AdministrationHardware Specifications Software Specifications Stripe Size Disk UsageProduct Highlights IntroductionOverview Package Contents Front Panel Rear Panel Before You Begin Hard Disk InstallationGetting Started Installation Wizard Cable ConnectionsPage Page System Check and Configuration First Time SetupInitial Login Configure Network SettingsCreate Folders and Set Up ACLs Create Local Users and GroupsStart Services Menu Bar System ConfigurationWeb Administration Interface Menu BarUser Upload Language Package List Language SelectionLanguage Package Upload and Management System Status Status MenuProduct Information System InformationPrinter Information Printer StatusSystem Information RAID Information Storage ManagementDisk Information Disk InformationDisk Settings RAID ConfigurationDisk Settings RAID LevelFolder Management Creating a RAIDDeleting a RAID FolderDeleting Folders Adding FoldersEditing Folders Add FolderService Folders Folder Access Control List ACLService Folders Folder ACLNetwork Management LAN ConfigurationWAN Configuration Dhcp Server Configuration Wlan ConfigurationWlan Configuration SsidPage Web Service Web Services ConfigurationWindows Network Configuration SMB/CIFS Apple Network Configuration Apple Network SetupNFS Setup MAC CharsetUser and Group Management Local User ConfigurationLocal User Configuration Adding UsersModifying Users Local Groups ConfigurationLocal Groups Configuration Deleting UsersDeleting Groups Adding GroupsModifying Groups System Notifications Notification ConfigurationSystem Management System LogsSystem Logs Time and Date SettingsSystem Configuration Backup and Restore TimeUpgrading System Firmware Reset to Factory Default SettingsSystem Configuration Download/Upload Change Administrator Password Change Administrator PasswordReboot and Shutdown System LogoutFTP Additional Feature SetupFTP Server FTP EncodeMedia Server ITunes ConfigurationITunes Server Adding Media Share Folders Connecting DMAs to the Media ServerMedia Manager Settings Download Tasks Download ManagerAdding an Http Task Completed / Total download sizePage Page Adding an FTP Task Page Page Adding a BT Task Page Deleting Tasks ItemDescription Scheduling DownloadsDownload Schedule Printer Server Windows XP SP2Windows Vista Page Page IP Cam Surveillance IP Cam ConfigurationSchedule Configuration Connect the IP Cam to the N199Http//172.16.66.95/cgi-bin/video.jpg Designate a Capture Schedule Browse Captured Images Using WebDisk Using the N199Login WebDisk Folder ListPlaying Music Files Using iTunes ServerAdding Music Files Managing Albums and Photos Using Photo GalleryPassword Protecting Albums Creating AlbumsUploading Pictures to Albums Windows XP Publishing WizardPage Page Page Exif Information Slide ShowsAdding an Nsync Task File BackupNsync NsyncDeleting an Nsync Task Setting Up an Nsync Target on an Nsync DeviceModifiying an Nsync Task Add Nsync TaskDesignating N199 as an Nsync Target Setting Up an Nsync Target on Another DeviceNsync Target Server Setting Thecus Backup Utility Add New TaskWindows XP Data Backup Click Browse this CDApple OS X Backup Utilities One-Button USB CopyWindows Tips and TricksMapping a Client PC to the N199 Apple OS Choose Go Connect to Server…USB Storage Expansion Hard Drive Damage ESATA Storage ExpansionReplacing Damaged Hard Drives Replacing a Hard DrivePart II Enable Ddns on the Router Remote AdministrationPart I Setup a DynDNS Account RAID Auto-RebuildFirewall Software Configuration Part III Setting up Virtual Servers HttpsTroubleshooting Guide Simple Problem Diagnosis Procedure Restoring Factory DefaultsProblems with Time and Date Settings N199 Chassis Feels HotPage Appendix a Product Specifications Hardware SpecificationsSoftware Specifications NetworkAppendix B Customer Support Support-us@thecus.comRAID Levels Appendix C RAID BasicsBenefits Improved PerformanceRAID Level Percentage Used Stripe SizeDisk Usage Appendix D Licensing Information Source Code AvailabilityCgic License Terms GNU General Public LicensePage Page