Packard Bell F10 You are using a DSL or cable connection, You Cannot Send or Receive E-mails

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6.Your account with your Internet Service Provider has been terminated or your ISP server is unavaila- ble.

Contact your ISP and check the access conditions to their Internet server. 7. You have moved and your dialling location has changed.

You are using a DSL or cable connection

1. Your DSL connection has not been activated.

Your ISP must contact your local telephone operator to activate DSL access on your line. This may take several weeks. To enquire about your connection, please contact your ISP.

2.Your DSL modem is not picking up the line.

a.Check all cable connections (e.g., plugs, sockets, filters).

b.Disconnect your modem and plug in a telephone to check the integrity of your telephone line. If you can hear a normal dialling tone on the phone, then your modem or cable may be defective.

3.Your modem is defective.

Check the status lights on your modem and refer to manufacturer's documentation. If the problem persists and the connection has been previously working, then contact your ISP.

You Cannot Send or Receive E-mails

1. You are not connected.

To send and receive e-mails, you need to be connected to the Internet.

2.Your ISP or that of your recipient is having technical difficulties. Try again later or check with your ISP whether the service is available.

3.Using several ISPs or e-mail accounts can cause problems.

Check that you have selected the correct ISP for the account you are attempting to use.

4.Your Internet account settings may have been changed. a.Disconnect from the Internet.

b.Check your connection details (username, password, server phone number, e-mail address, etc.) and restore your Internet settings, following the procedure given by your ISP.

5.You have sent a message but get an error message in reply. a.Check the spelling of your recipient's e-mail address. b.Check with your recipient that the e-mail address is still valid.

Printer

The guidelines below cover the most common types of problems encountered with printers. Please read your printer's manual for specific instructions. Should you need further assistance, please contact the manu- facturer of your printer.

My Printer Does not Work

1.The printer is OFF: Switch the printer ON.

2.The printer is OFF Line: Press the printer's on line button.

3.The printer is out of paper: Add paper.

4.The paper is jammed: See your printer's user's guide for information about clearing paper jams.

5.The printer has generated an error message: See your printer's manual for information about resolving error messages.

6.The printer is not connected properly:

a.Check that the cables are securely connected to the printer and computer.

b.Use a grounded AC power outlet (or power strip). Remember to shut down your computer and printer before disconnecting or reconnecting any cables (even if your printer uses a USB connec- tion).

26 - Quick Start & Troubleshooting Guide

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Contents Page QU I C K SE T U P Copyright NoticeGuide Packard Bell Website Packard Bell Support IM P O R T a N T in F O R M a T I O NThank you for purchasing a Packard Bell computer FreeDOS Operating SystemForced Shutdown GE T T I N G T O K N O W Y O U R C O M P U T E RTurning your Computer On and Off External Features Expansion Ports PrecautionsCommunication Ports Display and Audio PortsControl Panel Wifi ButtonPower Button ECO ButtonFunction Keys Keyboard panel includes the following featuresKeyboard Panel Touchpad Tips TouchpadOptical Drive Drive busy lamp optional Lights whenPrecautions Health Precautions Safety and ComfortSafety Precautions CO M P U T E R BA S I C SConnecting the AC Adapter Power SupplyAC Power Adapter Extending Battery Life Battery PowerBattery Life Handling the BatteryCmos Complementary Metal Oxide Semiconductor Battery If the battery leaksDisposing of the Battery Changing the BatteryUpgrading Your Computer Get Connected Wi-FiFirst Steps on the NET CableWireless Receiver Installation Speed and SimplicityAccess point or router Diagram of a network using a routerSurf the Net Packard Bell WebsiteSafe Computing HE L P D E S KYour Operating System SecurityTips to Avoid Viruses What is a Personal Firewall?What is Spyware? Beware of e-mail attachmentsDiagnose & Repair Top Troubleshooting CasesHow Do I Know when my Computer Is at Risk? Download and Run anti-spy ToolsHelpdesk Display Is Not Centred or Gets Wavy Miscellaneous TroubleshootingMy Keyboard Does Not Work Upon Startup, My Computer Emits a Continuous Beeping SoundYou Cannot Connect to the Internet My Computer Has no SoundInternet Printer You are using a DSL or cable connectionYou Cannot Send or Receive E-mails My Printer Does not WorkAdditional Software Adding SoftwareSoftware PA C K a R D be L L LI M I T E D WA R R a N T Y Specifically for Liquid Crystal Display LCD screens Type Faulty ClusterSpecifically for batteries Limitation of Liability Service & Support Intervention RE G U L a T O R Y in F O R M a T I O N Building Supply Power SupplyPower Cables BABT’s Apparatus ApprovalQuick Start & Troubleshooting Guide Control devices D EInternet MicrophoneUpgrading SecuritySupport Viruses
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