Promise Technology M500f, M500i, M300p, M500p, M300i, M300f, M200i, M200p, M200f RAID Level Migration

Page 289

 

 

Chapter 8: Troubleshooting

 

 

 

 

 

 

 

 

 

 

Event

Action

 

 

 

 

 

 

PSU fan speed increased.

Check the VTrak for overheating. See page 289.

 

 

 

 

 

 

PSU fan speed

Temporary overheat condition was corrected.

 

 

decreased.

 

 

 

 

 

 

 

PSU fan is malfunctioning

Replace the power supply. See page 220.

 

 

 

 

 

 

PSU fan is functioning

Normal.

 

 

normally

 

 

 

 

 

 

 

PSU fan status is

Check for airflow out of the power supply. If there is

 

 

unknown.

none, check for proper installation and turn the power

 

 

 

supply on.

 

 

 

 

 

 

RAID Level Migration

 

 

 

 

 

 

 

RAID Level migration is

Result of settings or user action. Normal.

 

 

started

 

 

 

 

 

 

 

RAID Level migration is

Normal.

 

 

completed

 

 

 

 

 

 

 

RAID Level migration is

Migration paused because of user intervention,

 

 

paused

schedule or a higher priority background activity.

 

 

 

 

 

 

RAID Level migration is

Migration has resumed again after a pause.

 

 

resumed

 

 

 

 

 

 

 

RAID Level migration is

Migration stopped because of user intervention,

 

 

stopped

schedule or the logical drive was deleted or went

 

 

 

critical or offline.

 

 

 

 

 

 

RAID Level migration has

Bad block found on a disk drive. Migration will finish.

 

 

encountered a physical

Check the disk drive check table after migration and

 

 

disk error

replace disk drive as needed. See page 147.

 

 

 

 

 

 

RAID Level migration is

System resources are low. Reduce system load or

 

 

aborted due to an internal

restart the VTrak. See page 218.

 

 

error.

 

 

 

 

 

 

 

RAID Level migration is

Migration has been set manually or by schedule.

 

 

queued

 

 

 

 

 

 

 

Migration has detected/

Watermarks are progress markers left as the result of

 

 

cleared stale NV

interrupted RAID migrations. If the watermark was

 

 

Watermark

cleared, migration should finish.

 

 

 

 

 

 

Array was incomplete due

RAID migration was interrupted by a shutdown. If

 

 

to missing NV Watermark

array is online, try migration again. See page 137. If

 

 

 

array is offline, delete and recreate array. See

 

 

 

page 132 and page 131.

 

 

 

 

 

281

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Image 289
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Contents Vtrak Trademarks CopyrightImportant data protection information RecommendationsContents Setup Management with WebPAM PRO Management with the CLU Technology Background Support TroubleshootingAppendix a Useful Information IndexAbout This Manual IntroductionVTrak M500f/i/p front view OverviewVTrak M500f Rear View M500i/p have different controllers Architectural DescriptionFeature Benefit Features and BenefitsAllows you to manage the RAID subsystem M500f/i/p SpecificationsNovell Netware M300f/i/p, M200f/i/p FCC Statement VTrak M-Class Product Manual Unpack the VTrak InstallationRackmounted VTrak M500f/i/p Mount VTrak M500f/i/p in a RackInstallation Rackmounted VTrak M300f/i/p M200f/i/p is similar Mount VTrak M300f/i/p or M200f/i/p in a RackInstallation Drives Install Disk DrivesM500f/i/p drive carrier mounting holes Sata Disk Drives mount at the front of the carrier Drive NumberingVTrak disk drives are numbered left to right Fibre Channel Storage Area Network Set Up Network Cable ConnectionsVTrak M500f DAS connections M300f and M200f are similar Fibre Channel Direct Attached StorageVTrak M300i and M200i SAN connections M500i is similar ISCSI Storage Area NetworkVTrak M300i and M200i DAS connections M500i is similar ISCSI Direct Attached StorageScsi HBA Scsi Direct Attached StorageSerial connectors for VTrak M500f left and M300i right Set Up Serial Cable ConnectionsSCSI-1 SCSI-2 Connect the PowerVTrak M500f/i/p drive carrier LEDs VTrak M-Class Product Manual VTrak Setup with CLI or CLU SetupCLI Fibre Channel and Scsi Models M500f/p, M300f/p, M200f/p Administrator@cli net -a mod -t mgmt -s dhcp=enableCLI iSCSI Models M500i, M300i, M200i ISCSI 0.0 Administrator@cli net -a mod -t iSCSI -p 1 -s dhcp=enableSystem Date and Time CLU Fibre Channel and Scsi Models M500f/p, M300f/p, M200f/pManagement Port Exit the CLU CLU iSCSI Models M500i, M300i, M200iSystem Date and Time VTrak M-Class Product Manual ISCSI Ports Exit the CLU Software-based iSCSI Initiator Install iSCSI Initiator on the Host PCVTrak M-Class Product Manual Log-in to WebPAM PROe VTrak Setup with WebPAM PROeRegular Connection Secure ConnectionVTrak M-Class Product Manual Setup Language Selection Automatic Create a Disk ArrayExpress Setup Advanced Setup VTrak M-Class Product Manual Setup VTrak M-Class Product Manual Setup Log-out of WebPAM PROe Additional Logical DrivesInternet Connection using WebPAM PROe VTrak M-Class Product Manual Management with WebPAM PROe VTrak Status IndicatorsVTrak M300f/i/p and M200f/i/p front panel LED display State LEDs Dark Steady Flashing Amber Red Green Drive Status IndicatorsLEDs State Audible AlarmSteady Flashing Amber Red Green Http//192.168.10.148 Log-in/Log-outHttps//192.168.10.148 VTrak M-Class Product Manual WebPAM PROe Opening Screen Graphic User Interface Function HeaderLanguage Selection ViewContact Us Storage NetworkTree View Management Window SubsystemsEvent Frame Subsystem Subsystem SettingsSubsystem Information View Events Subsystem EventsClear Events Save EventsBackground Activities Change Background SettingsStart Background Function View Scheduled Activities SchedulerSchedule an Activity Delete an Activity View Lock Status LockSet Lock Renew LockUser Management Administrative ToolsRelease Lock User Settings User User Settings AdministratorUser Information User Event Subscription Smart List of User Notification EventsUser Password Users User Password AdministratorCreate a User List of User Privileges Delete a UserUser Sessions Network ManagementISCSI Data Ports Fibre Channel Node Fibre Channel ManagementFibre Channel Port Fibre Channel Port SettingsFibre Channel Statistics Fibre Channel SFP Fibre Channel Initiators Fibre Channel Logged-in DevicesISCSI Node ISCSI ManagementISCSI Ports ISCSI Port Statistics ISCSI Sessions Click the iSNS Port 1 or iSNS Port 2 link ISCSI iSNSISCSI Chap ISCSI SLPView CHAPs Edit a Chap Add a ChapDelete a Chap Scsi Management Scsi Channel SettingsISCSI Ping Scsi Channel InformationScsi Target Information Initiators Storage ServicesAdd an Initiator Delete an InitiatorLUN Map Fibre Channel and iSCSI Enable LUN MaskingView LUN Map Edit a LUN MapLUN Mapping Parameters LUN Map ScsiSoftware Management Send a Test Message Change Email SettingManual Start, Restart, Stop Web Server Click on the Web Server Setting linkTelnet Change Start SettingSnmp 105 CIM CIM Service SettingsNetsend Delete Recipients Add RecipientsImport ExportRestore Factory Defaults Firmware UpdateShutdown and Restart Clear StatisticsShutdown Restart the Subsystem Monitor the ShutdownMonitor the Restart Controllers Controller Information Controller115 Controller Statistics Controller SettingsClear Statistics Enclosures VTrak M500f is show above, The M500i/p are similar Identify EnclosureEnclosure Enclosure SettingsEnclosure Information FRU VPD BatteryBuzzer Battery ReconditionSilence Buzzer Physical Drives Change Buzzer SettingsIdentify a Physical Drive Physical Drives Settings Physical Drive Information Physical DriveAdvanced Physical Drive Information Identify a Physical Drive Physical Drive StatisticsClear Physical Drive Conditions Physical Drive SettingsForce a Physical Drive Offline/Online Physical Drive Media Patrol Disk ArraysCreate a Disk Array Express Create a Disk Array Automatic130 Disk Array Creation Create a Disk Array AdvancedLogical Drive Creation Summary Delete a Disk ArrayDisk Array Information Disk ArrayLogical Drives in the Disk Array Physical Drives in the Disk ArrayDisk Array Status Create a Logical Drive Disk Array Settings136 Disk Array Migration Delete a Logical DriveDisk Array Rebuild Manual Rebuild Disk Array Background ActivityView Progress of Background Function TransitionTransport Logical DrivesLogical Drive Status Logical Drive Information Logical DriveLogical Drive Statistics in alphabetical order Logical Drive SettingsLogical Drive Initialization Logical Drive Background ActivityLogical Drive Synchronization Logical Drive Redundancy CheckLogical Drive Check Table Logical Drive PDMLogical Drive LUN Settings iSCSI and Fibre Channel Logical Drive LUN Settings Scsi Spare Drives Create Spare Drive Spare Check All Spare Drives Delete Spare DriveSpare Drive Information Spare DriveLocate a Spare Drive Spare Drive Settings Spare Check Individual Spare Drive Logical Drive SummaryVTrak M-Class Product Manual 156 Management with the CLU 158 Management with the CLU 160 Serial Connection CLU ConnectionTelnet Connection Telnet 192.168.1.56162 Exit the CLU CLU Function Map 165 166 167 168 169 170 171 172 Subsystem Management Quick SetupAlias Media PatrolSystem Date and Time Controller SettingsController Management Physical Drive Coercion AliasEnclosure Management Power Supply UnitsEnclosure Status Enclosure ManagementTemperature Sensors Enclosure SettingsVoltage Sensors Polling IntervalBatteries Temperature ThresholdsPhysical Drive Management Global Physical Drive SettingsLocate Enclosure Command Queuing Individual Physical Drive SettingsAdvanced Information Physical Drive StatisticsLocate Physical Drive Force Physical Drive Offline/OnlineDisk Array Management Highlight Save Settings and Continue and press Enter Delete a Disk Array Disk Array Information Disk Array Settings and FunctionsMedia Patrol RebuildPredictive Data Migration MigrationCreate a Logical Drive Locate Disk ArrayAccept Incomplete Array Delete a Logical Drive Logical Drive ManagementLogical Drive Information Logical Drive Settings and FunctionsWrite Cache Policy Read Cache PolicyRedundancy Check Locate Logical DriveISCSI Port Settings Management Port SettingsNetwork Management ManualNode Fibre Channel ManagementPorts Logged-in DevicesPort SFP Port SettingsPort Statistics Fibre Channel InitiatorsISCSI Management ISNS SessionsAdd a Chap PingDelete a Chap Scsi Management Channel SettingsChannel Information Target Information Background ActivityBackground Activities List Background Activity SettingsRuntime Events Event ViewerNvram Events Spare Drive Management Additional Info and ManagementCreate New Spare Drive Delete Spare Drive LUN Mapping Fibre Channel and iSCSICreate New Initiator LUN Mapping ScsiDelete Initiator Map a LUN to an InitiatorCreate New User User Settings Display Name and Email Address PasswordUser Settings Privilege and Status Delete User Webserver 209 Snmp Trap Sinks Highlight Create New Message Recipient and press Enter Netsend RecipientsFlash through Tftp Shutdown over Serial Shutdown over TelnetRestart over Telnet Restart over Serial BuzzerMaintenance Mgmt Tftp Server Firmware Update WebPAM PROeYour PC Restart VTrak Firmware Update CLU Replace Power Supply All Models Replace Cooling Unit Fan M500f/i/p Disconnect 223 224 225 Replace Cooling Unit Fan M300f/i/p and M200f/i/p Thumbscrew 228 229 Replace Cache Battery M500f/i/p Detach 232 Replace Cache Battery M300f/i/p and M200f/i/p 234 Replace SEP M500f/i/p Replace SEP M300f/i/p and M200f/i/p Replace RAID Controller All Models VTrak M-Class Product Manual 238 Introduction to RAID Technology BackgroundRAID 0 Striping interleaves data across multiple drives RAID 0 StripeData Mirror Disk Drives RAID 1 MirrorRAID 1E Enhanced Mirror RAID 5 Stripes all drives with data and parity information RAID 5 Block and Parity StripeRAID 10 Mirror + Stripe RAID 50 Axles RAID 50 Striping of Distributed ParityArray No. of Drives No. of Axles RAIDPer Axle Advantages Disadvantages Choosing a RAID LevelRAID 1E 249 Sector Size Stripe SizeRead Cache Policy Cache PolicyWrite Cache Policy Capacity CoercionCache Line Size Hot Spare Drives InitializationRAID Level Migration Partition and Format the Logical DriveFrom Increase Redundancy Capacity Add LoseRAID RAID 1/1E Current LD Size Maximum LD Sector Size Expansion Size Ranges of Disk Array ExpansionCreate a New Logical Drive Predictive Data Migration PDM Media PatrolPDM Triggers Transition Example Manual Transition Automatic TransitionVTrak is Beeping TroubleshootingFront Panel LEDs Display Amber or RedFC/iSCSI Activity Scsi 1 or Drive Status Indicators Back of Enclosure Battery and fan LEDs VTrak M500f/i/pDark Green Amber Red Battery and fan LEDs VTrak M300f/i/p and M200f/i/pGreen Amber Flashing VTrak iSCSI controllerDA2 CLU Reports a ProblemWebPAM PROe Reports a Problem 270 Event Notification Response BatteryEvent Action Blowers Controller CacheDisk Array Drive Interface ControllerEvent Log EnclosureHost Interface Controller Host-interface controller is ISCSI Fibre ChannelLogical Drive Media Patrol Physical Disk PDMPhysical disk negotiation PSU Fans RAID Level Migration Redundancy Check RebuildSEP Storage Enclosure Processor ResourceSpare Check Spare DrivesSynchronization Stripe Level MigrationTransition System VTrakWatermark Critical & Offline Disk Arrays When a Disk Drive FailsWith a Hot Spare Drive Rebuild Operation Without a Hot Spare DriveStatus Activity Enclosure Problems Overheating Power Supplies Scsi Connections Connection ProblemsTermination Serial Connections ISCSI ConnectionsAmber Green Flashing Green Network ConnectionsUnsaved Data in the Controller Cache VTrak M-Class Product Manual 296 How can I tell when the VTrak has fully booted? Frequently Asked QuestionsWhy does VTrak come with a Command Line Utility? What kind of disk drives can I use with VTrak?Are logical drives on VTrak limited to 2.199 terabytes? Can VTrak run using just one power supply? Technical Support ServicesContact Technical Support How can I be sure everything is working OK on the VTrak?Europe, Africa, Middle East United StatesGermany ItalyChina TaiwanDisclaimer of other warranties Limited WarrantyYour Responsibilities Returning Product For RepairOr retailer Pin Signal Serial Connector PinoutLoad MIB Files Snmp MIB FilesCompliance Statement Index CLU 32 Dead 135 Activity LED 26, 58, 158 Activity LED 26, 58, 158, 263 Chap 93 CLU 33 RAID 0 240 RAID 1 241, 247 Stale 135 193 Transition 140, 187
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