Promise Technology EX8654, EX8658, EX8650, EX4650 Existing System, Confirming Driver Installation

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Chapter 3: Installing Drivers

Existing System

After installing the SuperTrak EX Series RAID Controller card and rebooting your system, Windows Server 2008 setup will show a “Found New Hardware” dialog box.

1.Choose the Locate and install driver software option and click the Next button.

The “Found New Hardware – RAID Controller” dialog box displays the message: “Allow Windows to search online for driver software for your RAID Controller?”

2.Choose the Don’t search online option.

The “Found New Hardware – RAID Controller” dialog box displays the message: “Insert the disc that came with your RAID Controller.”

3.Insert the driver diskette into the floppy drive and click the Next button.

Windows loads the driver and displays the “Found New Hardware” dialog box with message: “Windows has finished installing the driver software for this device Promise SuperTrak EX [4650, 8650, 8654, 8658, 16650] (tm)

Controller.”

4.Click the Close button to finish driver installation.

Confirming Driver Installation

1.Right-click the My Computer icon and choose Manage from the popup menu.

2.From the left panel, choose Device Manager.

3.Click the + in front of Storage controllers. “Promise SuperTrak EX [4650, 8650, 8654, 8658, 16650] (tm) Controller” and “Promise Raid Console” should appear.

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Contents Supertrak Trademarks CopyrightImportant data protection information RecommendationsRadio Frequency Interference Statement Page Contents Installing Drivers SuperBuild Utility Installing Drivers,Management with WebPAM PRO SuperBuild Utility,107 Management with WebPAM PRO, Managing Software Services,Management with WebPAM PRO, Management with WebPAM PRO, Technology Background, TroubleshootingSupport Appendix a Partition and Format Appendix B Upgrades287 Appendix D LED Backplane ConnectionsXiv About This Manual IntroductionHot-Swapping Product OverviewXOR Microprocessor Operating System Support WebPAM PRO Management SoftwareFeatures Benefits Key Features and BenefitsBrowser Support Advanced Hardware DesignCompatibility Features Benefits Advanced Hardware Design Features BenefitsCompatibility SpecificationsUnpacking the SuperTrak Card InstallationPage Installing the SuperTrak Card SuperTrak EX4650 card SAS Ports Ch1-4 SuperTrak EX8654 cardSuperTrak EX16650 card + R G + + - + Connecting SuperTrak to a VTrak Jbod Enclosure Connecting SuperTrak to a SuperSwap EnclosureScenario 1 Virtual Enclosure Sgpio SAS Connections and ID NumbersScenario 2 Virtual Enclosure Host PC SuperTrak SAS Port Enclosure ID Range Drive ID RangeScenario 5 SAS Expanders Scenario 3 External Enclosures Daisy ChainScenario 4 External Enclosures Parallel Level Number of Drives Choosing the Physical DrivesCreating a Logical Drive Installation Page Installation Page Installing onto Windows Installing the CLILicense Agreement dialog box Choose Destination Location dialog box Ready to Install dialog box Install Complete dialog box Installing onto Linux Introduction dialog box License Agreement dialog box Choose Install Folder dialog box Pre-Installation Summary dialog box Install Compete dialog box Register On-line dialog box Sh CLIInstaller...FreeBSD.bin -i silent Installing the CLI onto FreeBSDSh CLIInstaller...VMware.bin -i silent Installing the CLI onto VMwareUtility Server Installing WebPAM PROAgent Operating System SupportBrowser Support Internet BrowserInstalling WebPAM PRO onto Windows License Agreement dialog box Setup Type dialog box Custom Setup dialog box Choose Destination Location dialog box WebPAM PRO Server dialog box Ready to Install dialog box Install Complete dialog box WebPAMPRO...Linux.bin file, then press Enter Installing WebPAM PRO onto LinuxLicense Agreement dialog box Choose Install Product dialog box Choose Install Folder dialog box SSL Security Options dialog box Pre-Installation Summary dialog box Install Compete dialog box Register On-line dialog box Logging in at the Host PC Logging into WebPAM PROLogging in over the Network Regular ConnectionHttps//192.168.10.2288443/promise Login ScreenClick the Add Subsystem/Host tab Setting up WebPAM PROAdd Subsystem/Host tab Installing Drivers Click the Driver for Windows button Driver Installation MediaWindows Tar zxvf RH-306010003.tar.gz Linux and FreeBSDLoad Driver New OS InstallationWindows Server Choose the Don’t search online option Confirming Driver InstallationExisting System Windows Vista Existing System Windows Server Existing System Windows XP Existing System Red Hat Linux Enterprise 4.4 Type sh ./installType mount -r /dev/fd0 /mnt/floppy Type cd /mnt/floppyFedora Core Fedora Core 7 SuSE Open 10.2, 10.3, 10.5 Type sh ./install Type cd umount /media/floppyType mount /dev/fd0 /media/floppy Type cd /media/floppySuSE Sles 10, 10 SP1 Miracle Linux Option 2. Device Node Does Not Exist FreeBSD 6.1Option 1. Device Node Exists Existing System VMware ESX Server 3.0.2 Esxcfg-boot -rg esxcfg-boot -bInstalling Drivers Page SuperBuild Utility SuperTrak BiosSuperTrak Bios screen SuperTrak Bios screen, logical drive offline SuperBuild Main Menu Accessing the Main MenuSelecting a Controller Memory Type DDR2 Sdram Viewing Controller InformationViewing Physical Drive Information Managing Physical DrivesViewing Physical Drives Managing Physical Drive Problems Viewing Disk Array Information Managing Disk ArraysViewing Disk Arrays Creating a Disk Array Deleting a Disk Array Changing Disk Array SettingsRebuilding a Disk Array Viewing Logical Drive Information Managing Logical DrivesViewing Logical Drives Creating a Logical Drive Write Cache Policy Choose from Write Back or Write Through Initializing a Logical DriveDeleting a Logical Drive Changing Logical Drive SettingsSelected logical drive is removed from the list Viewing Spare Drives Managing Spare DrivesViewing Spare Drive Information Creating a Spare DriveChanging Spare Drive Settings Deleting a Spare Drive Viewing Background Activity Viewing Nvram Events Managing the Event LogViewing RAM Events Clearing the Event Logs Synchronizing Time with an Embedded Site Setting the Time ZoneWorking with Time Sync Making the SAS Ready LED Setting Using the Miscellaneous MenuMaking the Sgpio Backplane Setting Working with the BuzzerEnabling or Disabling the Buzzer 106 Management with WebPAM PRO 108 Management with WebPAM PRO WebPAM PRO interface Accessing the InterfaceUsing Tree View Using the HeaderWebPAM PRO Tree View Using Management ViewViewing the Event Frame Choosing a Display LanguageViewing the Storage Network Saving the Event FrameDeleting the Event Frame Storage Network appears in Tree View Logging out of WebPAM PROViewing User Information Making User SettingsManaging Users Changing Your Own Password Making Your Own User SettingsChanging a User’s Password List of User Privileges Creating a UserDeleting a User 119 Adding a Subsystem or Host Working with Subsystem/Host ManagementViewing Subsystem/Host Information Deleting a Subsystem or Host In-Band versus Out-of-BandSetting User Privilege Changing Web Server Settings Managing Software ServicesViewing Service Status Restarting the Tomcat Server Setting up Email ServiceWindows LinuxSending a Test Email Message Setting up Extended SmtpSetting Event Frame Refresh Time Changing CIM Server Settings Changing CIM Client SettingsManaging the Host Setting User RightsViewing Host Information Refreshing the WebPAM PRO ScreenViewing Subsystem Information Managing the SubsystemClearing Statistical Data Setting an Alias for the SubsystemUpdating the Firmware Click the Clear Statistics linkSeverity Definitions Checking Subsystem HealthViewing the Runtime Event Log Viewing the Nvram Event Log Saving the Runtime Event LogClearing the Runtime Event Log Clearing the Nvram Event Log Saving the Nvram Event LogViewing Current Background Activities Making Background Activity SettingsRunning Media Patrol Running Background ActivitiesScheduling an Activity Running PDMViewing Scheduled Activities 136 Deleting a Scheduled Activity Viewing System Configuration138 Viewing Controller Information Managing the ControllerViewing Controllers Information 140 Viewing Controller Statistics Making Controller SettingsClearing an Orphan Watermark Viewing Battery InformationSilencing the Buzzer Making Buzzer SettingsTesting the Buzzer Viewing Buzzer Information Viewing Enclosure Information Managing EnclosuresVirtual or Third Party Enclosures Viewing a List of Physical DrivesLocating a Physical Drive Sata Drives SAS Drives Making Global Physical Drive SettingsPromise Enclosures Viewing Physical Drive Statistics Making Physical Drive SettingsAdjustable Items Clearing Stale and PFA Conditions Locating a Disk Array 151 Creating a Disk Array Automatic Configuration Creating a Disk Array Express Configuration 154 Logical Drive Creation Creating a Disk Array Advanced ConfigurationDisk Array Creation Summary Disk Array Operational Status Physical Drive Status Making Disk Array Settings159 160 Migrating a Disk Array Rebuilding Manually Rebuilding AutomaticallyRunning PDM on a Disk Array Running Media Patrol on a Disk ArrayPreparing a Disk Array for Transport Transitioning a Disk Array165 Logical Drive Status Viewing Information for All Logical DrivesLocating a Logical Drive Logical Drive Synchronization Viewing Logical Drive StatisticsInitialization Viewing the Logical Drive Check Table Running Redundancy Check171 Viewing a List of Spare Drives 173 Deleting Spare Drive Making Spare Drive SettingsRunning Spare Check Viewing a List of All Logical Drives Working with the Logical Drive SummaryViewing Individual Logical Drive Information 178 Navigate to the C\Program Files\WebPAMPRO\Agent\bin folder Opening the CLI on WindowsGo to the /opt/Promise/WebPAMPRO/Agent/bin directory Opening the CLI on Linux, FreeBSD, and VMwareCommand Action Table of Supported CommandsView redundancy check status and progress This can be used in place of the help command or About List of Supported CommandsArray UsageTransport OptionsID= Decimal places. If not specified, all available capacity is Examples BatteryBga BbmSpare in the following condition Buzz Checktable Config193 Ctrl Maximum amount of usable space Command from host is supported Enclosure DateEvent Export Factorydefaults Init Logdrv Migrate Displayed Pdm Phydrv Option. Defaults to be all if -d is not specified Medium error threshold. If the threshold is reached, Ptiflash Port number Rc -a start -l3 -n -p rc -a start -l3 Rc -a stop -l2 Spare Spath HBA StatsSubsys Sync Transit TopologySpecifies the id of disk array which contains the revertible Introduction to RAID Technology BackgroundRAID 0 Striping interleaves data across multiple drives RAID 0 StripeRAID 1 Mirrors identical data to two drives RAID 1 MirrorEnhanced Data Mirrors Physical Drives RAID 1E Enhanced MirrorRAID 5 stripes all drives with data and parity information RAID 5 Block Striping with Distributed ParityRAID 6 stripes all drives with data and dual parity RAID 6 Block and Double Parity StripeData Stripe Mirror Physical Drives RAID 10 Mirror / StripeComponent Minimum Maximum RAID 50 Striped Distributed ParityRAID 50 Axles 3,3,3 RAID 60 is a combination of RAID 6 and RAID RAID 60 Striping of Double ParityRAID 60 Axles 5,5 10,10 4,4,4 231 Advantages Disadvantages Choosing a RAID LevelRAID 1E 234 High Read data transaction rate Choosing Sector Size Choosing Stripe Block SizeLogical Drive Size Sector Size Choosing Cache PolicyTB Limitation Write Cache Policy Capacity CoercionRead Cache Policy Hot Spare Drives InitializationRAID Level Migration Partition and Format the Logical DriveTarget Requirements None Add physical drives maximum RAID 10 must have less than 16 physical drives Physical drives maximum PDM Ranges of Disk Array ExpansionCurrent LD Size Maximum LD Sector Size Expansion Size Delete and RecreatePDM Triggers Media PatrolPredictive Data Migration PDM Drive Failure and Automatic Rebuild Transition250 Manual Transition Automatic Transition252 Critical & Offline Logical Drives When a Physical Drive Fails254 Rebuild Operation With a Hot Spare DriveWithout a Hot Spare Drive 256 LEDs Problems Reported by SuperTrakBuzzer Global LED Display Fault Activity Firmware StatusDirect LED Display Logical Drive StatusBios 260 What to Look For Problems Reported in WebPAM PROOpen WebPAM PRO 262 Finding the Failed Drive in SuperBuild Physical Drive Management screen Finding the Failed Drive in WebPAM PROSalvaging Physical Drives Spare Drive Available Rebuilding a Logical DriveNo Spare Drive Available Manual Rebuild SuperBuild UtilityManual Rebuild WebPAM PRO Cache Battery Does Not Charge Recovering from a Blank ScreenPre-Installation Speed, Device Types, Capacity, Cabling Frequently Asked QuestionsCan I use Atapi devices on the SuperTrak EX Series? Will Acpi work with HDDs on the SuperTrak EX Series?How can I change the resources that the SuperTrak uses? Drive IssuesInstallation Issues Capacity, Booting Aren’t the WebPAM PRO icons supposed to be animated? Post-InstallationWhy can’t I run WebPAM PRO in Konqueror? Contacting Technical Support Technical Support ServicesUnited States NetherlandsTaiwan GermanyItaly China Disclaimer of other warranties Limited WarrantyYour Responsibilities Returning the Product For Repair 279 280 Appendix a Partition and Format Click the Next button to start the Wizard Appendix a Partition and Format 284 Downloading Bios and Firmware File Updating SuperTrak Bios and FirmwareInstalling the WebPAM PRO Update File Downloading the WebPAM PRO Update FileUpdating WebPAM PRO Logging into WebPAM PROAppendix C Battery Backup Unit Installing the BBU BBU module connectors on EX4650. Other models are similar 290 Appendix D LED Backplane Connections Schematic DiagramsBackplane Storage Device Status Direct LED DisplayAggregate LED Display Global LED Display Numerics IndexStart 27 Jbod 14 107 Status 92, 93 Stripe size 21, 93, 156 Logical drive 94, 95, 156 Delete 99, 174 information List 97 Buzzer 104 VTrak Jbod 14, 16, 147, 151, 167 Info 166, 167

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