Packard Bell M3600 manual Hard Disk Drive-related Symptoms Symptom/Error Action/FRU

Page 62

NOTE Ensure the memory modules are installed properly and the contact leads are clean before diagnosing any system problems.

Hard Disk Drive-related Symptoms

Symptom/Error	Action/FRU

Hard disk drive test failed.	•	Enter CMOS Setup and load the default settings.
	• Hard disk drive cable
	•	Hard disk drive
	•	Mainboard

Hard disk drive cannot format completely.	•	Enter CMOS Setup and load the default settings.
	• Hard disk drive cable
	•	Hard disk drive
	•	Mainboard

Hard disk drive has write error.	•	Enter CMOS Setup and load the default settings.
	•	Hard disk drive

Hard disk drive LED fails to light, but	•	With the system power on, measure the voltage of the HDD
system operates normally.		LED connector.
	•	HDD LED cable

NOTE Make sure the hard disk drive is configured correctly in CMOS Setup and that cable/jumper are set correctly before diagnosing any hard disk drive problems. (If only one drive is installed, please make sure the drive is connected to master connector or the drive is set to master.)

Optical Disc Drive-related Symptoms

Symptom/Error	Action/FRU

CD/DVD-ROM drive LED doesn't come on	•	Enter CMOS Setup and load the default settings.
but works normally.	•	DIMM
	•	DIMM
	•	Mainboard

CD/DVD-ROM drive LED flashes for more	•	CD/DVD-ROM may have dirt or foreign material on it. Check
than 30 seconds before LED shutting off.		with a known good disc.
Software asks to reinstall disc. Software	•	CD/DVD-ROM is not inserted properly.
displays a reading CD/DVD error.	• CD/DVD-ROM is damaged.
	• CD/DVD-ROM is damaged.

CD/DVD-ROM drive cannot load or eject	•	Disconnect all cables from CD/DVD-ROM drive except power
when the system is turned on and its eject		cable, then press the eject button to try to unload the disc.
button is pressed and held.	• CD/DVD-ROM drive power cable
	• CD/DVD-ROM drive power cable
	•	CD/DVD-ROM drive

CD/DVD-ROM drive does not read and	•	CD may have dirt or foreign material on it. Check with a
there are no messages are displayed.		known good disc.
	• Ensure the CD/DVD-ROM driver is installed properly.
	•	CD/DVD-ROM drive.

CD/DVD-ROM drive can play audio CD but	•	Turn up the sound volume.
no sound output.	•	Speaker power/connection/cable.
	•	Speaker power/connection/cable.
	•	CD/DVD-ROM drive.

NOTE Make sure the optical disc drive is configured correctly in CMOS Setup, the cable/jumper are set correctly and the drive’s optical lens is clean before diagnosing any optical drive problems.

54	Packard Bell oneTwo M3600 AIO Computer Service Guide

Image 62

Contents Packard Bell oneTwo M3600 All-In-One Computer Service Guide Date Chapter Updates Revision HistoryCopyright Conventions Service Guide Coverage Packard Bell oneTwo M3600 AIO Computer Service Guide Table of Contents Appendix C Online Support Information Index Component Description Features and SpecificationsSystem Features Aspect Description Physical SpecificationsEnvironmental Requirements Component System TourFront View Right Views Left and Rear Views Processor Hardware SpecificationsSpecification ChipsetsOptical Disc Drive Wireless LANHard Disk Drive Card ReaderDisplay AudioWebcam AC AdapterCmos Setup Utility System UtilitiesAccessing the Setup Utility Key Function Navigating through the Setup UtilitySetup Utility Menus Product Information Field DescriptionAll, But Keyboard Standard Cmos FeaturesField Description Value Advanced Bios Features EnabledAdvanced Chipset Features 256 MBAuto DisabledIntegrated Peripherals Last State Power Management SetupS3 STR PC Health Status Frequency/Voltage Control Bios Security Features To set a system password Load Default Settings Save & Exit Setup Exit Without SavingPackard Bell oneTwo M3600 AIO Computer Service Guide Pre-disassembly Procedure System DisassemblyDisassembly Tools Quantity Color Torque Part Number Disassembly ProceduresRemoving the Computer Stand Removing the Side Bars Removing the Front Bezel Removing the Webcam Module Removing the LCD Assembly Removing the LCD Lvds Cable Removing the LCD Panel Bracket and Inverter BoardRemove the inverter board cage from its bracket Removing the Optical Disc Drive Detach the ODD bezel from the module Removing the Hard Disk Drive Removing the System Fan Remove the screw securing the system fan Removing the Heat Sink Quantity Color Torque Chrome +/- 0.3 kgf.cmRemoving the Memory Modules Removing the Webcam CableRemoving the Power Button/LED Assembly Removing the Speakers Removing the Mainboard System Check Procedures TroubleshootingHardware Diagnostic Procedure Power System CheckCheckpoints Viewing Bios CheckpointsBoot Block Initialization Code Checkpoints System Internal InspectionBoot Block Recovery Code Checkpoints Post Code Checkpoints Mid Post initialization of chipset registers Message Description Post Error IndicatorsDIM Code Checkpoints Boot Message Description Virus-related Cmos Message Displayed DescriptionIndex of Symptom-to-FRU Error Messages Hard Disk Drive-related Symptoms Symptom/Error Action/FRU Optical Disc Drive-related Symptoms Symptom/Error Action/FRUModem-related Symptoms Symptom/Error Action/FRU Real-Time Clock-related Symptoms Symptom/Error Action/FRUAudio-related Symptoms Symptom/Error Action/FRU Video and Monitor-related Symptoms Symptom/Error Action/FRUPower-related Symptoms Symptom/Error Action/FRU Printer-related Symptoms Symptom/Error Action/FRUKeyboard-related Symptoms Symptom/Error Action/FRU Performing a Bios Recovery Bios RecoveryCreating the Bios Crisis Recovery Disk Clearing Cmos To clear the Cmos dataBlock Diagram System ArchitectureMainboard Layout Code ComponentCAMCN1 Packard Bell oneTwo M3600 AIO Computer Service Guide Field Replaceable Unit FRU List Exploded Diagram Category Part Name Part Number Wireless antennasFRU List BoardsHard drive Heat sinkSystem fan Optical driveCase / Cover / Bracket / Assembly AC adapter Power cordCables USB keyboardContinuation USB mouse ScrewsModel Definitions and Configurations NSM8XSPackard Bell oneTwo M3600 AIO Computer Service Guide Test Compatible Components Device Name VendorUSB HDD Approved Vendor List AVL Component Vendor Type Description Part Number56K MDM USB Continuation Packard Bell oneTwo M3600 AIO Computer Service Guide Online Support Information Packard Bell oneTwo M3600 AIO Computer Service Guide Index Packard Bell oneTwo M3600 AIO Computer Service Guide Checkpoints 46 error messages Packard Bell oneTwo M3600 AIO Computer Service Guide