Maxtor STM3160813AS manual Warranty Service, Data Recovery Services Authorized Service Centers

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Customer Service Operations

Warranty Service

Seagate offers worldwide customer support for Seagate products. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warranty- related issues. Resellers or end users of drive products should contact their place of purchase or Seagate war- ranty service for assistance. Have your serial number and model or part number available.

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our data recovery ser- vices labs are currently located throughout the world. . Additional information, including an online request form and data loss prevention resources, is available at http://services.seagate.com/index.aspx.

Authorized Service Centers

Seagate Service Centers are available on a global basis for the return of defective products. See www.seagate.com for the service center near you.

USA/Canada/Latin America support services

For an extensive list of telephone numbers to technical support, presales and warranty service in USA/ Canada/Latin America, including business hours, go to the "Contact Us" page on www.seagate.com.

Global Customer Support

Presales, Technical, and Warranty Support
Call Center	Toll-free	Direct dial
USA, Canada,
and Mexico	1-800-SEAGATE	+1-405-324-4700
Data Recovery Services
Call Center	Toll-free	Direct dial	FAX
USA, Canada,	1-800-475-0143	+1-905-474-2162	1-800-475-0158
and Mexico			+1-905-474-2459

Europe, the Middle East and Africa Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Europe, the Middle East and Africa, go to the "Contact Us" page on www.seagate.com.

Asia/Pacific Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Asia/Pacific, go to the "Contact Us" page on www.seagate.com.

36	DiamondMax 22 Serial ATA Product Manual, Rev. A

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Contents DiamondMax 22 Serial ATA STM31000334AS STM3320614AS STM3160813ASRev. a 11/04/08 Initial release Revision Date Sheets affected or commentsContents DiamondMax 22 Serial ATA Product Manual, Rev. a List of Figures Typical 5V startup and operation current profilePage Introduction About the Serial ATA interface Drive specifications Drive specifications summary for 1000 Gbyte models DiamondMax 22 Serial ATA Product Manual, Rev. a Drive specifications summary for 320 and 160 Gbyte models DiamondMax 22 Serial ATA Product Manual, Rev. a Formatted capacity Default logical geometryLBA mode Recording and interface technologyPhysical characteristics Seek timeTypical seek times msec Read Write Power specifications Start/stop timesDC power requirements Typical 5V startup and operation current profile Typical 12V startup and operation current profileIdle mode Power-management modesActive mode Sleep modeEnvironmental specifications Nonoperating shock GB models ShockOperating shock 160 GB modelsFluid Dynamic Bearing FDB motor acoustics AcousticsElectromagnetic immunity Test for Prominent Discrete Tones PDTsAgency certification Safety certificationReliability Electromagnetic compatibilityKorean RRL Australian C-Tick N176FCC verification Corrosive environment Environmental protection13.2 China Restriction of Hazardous Substances RoHS DirectiveDiamondMax 22 Serial ATA Product Manual, Rev. a Configuring and mounting the drive Handling and static-discharge precautionsConfiguring the drive Serial ATA cables and connectorsMounting dimensions 1000 GB models Drive mountingMounting dimensions 320 and 160 GB models Serial ATA Sata interface Hot-Plug compatibilitySignal Serial ATA device plug connector pin definitionsSerial ATA connector pin definitions Pin Function DefinitionSupported ATA commands Supported ATA commandsCommand name Command code in hex F4H Identify Device command Word Description ValueXx07H Description if bit is set to Bit Word Bit WordWord Set Features command Set Features command values3 S.M.A.R.T. commands M.A.R.T. commandsCode in features register A.R.T. command Presales Support Seagate Technology support servicesInternet Technical SupportWarranty Service Data Recovery Services Authorized Service CentersData Recovery Services Call Center Toll-free Direct dial Index ITE Page DiamondMax 22 Serial ATA Product Manual, Rev. a Page Seagate Technology LLC