Maxtor 51024U2, 52049U4, 51536U3, 53073U6 ServiceandSupport, ServicePolicy, NoQuibble Service

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SECTION 8

ServiceandSupport

ServicePolicy

If a customer discovers a defect in a DiamondMax® Plus 40 drive, Maxtor will, at its option, repair or replace the disk drive at no charge to the customer, provided it is returned during the warranty period. Drives must be properly packaged in Maxtor packaging or Maxtor-approved packaging to obtain warranty service. Any unauthorized repairs or adjustments to the drive void the warranty.

To consistently provide our customers with the best possible products and services, Maxtor developed the Total Customer Satisfaction (TCS) program. Through the ongoing TCS process, Maxtor employees take direct responsibility for every customer’s level of satisfaction – with Maxtor technology, price, quality, delivery, service and support.

NoQuibble® Service

Another TCS feature is Maxtor’s No Quibble® Service policy. By minimizing paperwork and processing, No Quibble Service dramatically cuts the turnaround time normally required for repairs and returns. Here’s how it works:

1.Customer calls 1-800-2MAXTOR for a Return Material Authorization (RMA) number and provides a credit card number,

2.Maxtor ships a replacement drive within 2 business days, and

3.Customer returns the original drive and credit card draft is destroyed.

Support

Technical Assistance

Highly-trained technicians are available 6 a.m. to 6 p.m. (Mountain Standard Time) Monday through Friday to provide detailed technical support.

U.S. and Canada

Language support: English, Spanish

Voice

800-2MAXTOR, press 1 (800-262-9867)

E-mail

Technical_Assistance@maxtor.com

Fax

303-678-2260

Outside U.S. and Canada

303-678-2015

Europe

Language support: English, French, German

Voice

+ 353 1 286 62 22

E-mail

Eurotech_Assistance@maxtor.com

Fax

+ 353 1 286 45 77

Asia/Pacific

 

Voice

Contact your local Maxtor Sales Office for assistance

E-mail

Apactech_Assistance@maxtor.com

 

Language support: English

MaxInfo Service

Use a touch-tone phone to listen to technical information about Maxtor products and the top Q&A’s from our 24-hour automated voice system.

U.S. and Canada

800-2MAXTOR (800-262-9867)

 

Press 1, wait for announcement, listen for option

Outside U.S. and Canada

303-678-2015, listen for option

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Contents DiamondMax Plus U T I O N Before You BeginContents Handling and Installation Product SpecificationsDiamondmax Plus 40 Product Manual AT Interface Description Interface CommandsHost Software Interface Glossary Service and SupportFigures Abbreviations IntroductionMaxtorCorporation ManualOrganizationDiamondmax Plus 40 Introduction ConventionsProduct Description DiamondMax Plus 40 Key FeaturesMAX LBA Capacity Product FeaturesFunctional / Interface Model CYL SPTCacheManagement MajorHDAComponents CylinderLimitationJumperDescription SubsystemConfigurationJumper Location / Configuration Jumper ConfigurationModelsandCapacities ProductSpecificationsDriveConfiguration PerformanceSpecificationsProduct Specifications PhysicalDimensionsmaximumEnvironmentalLimits PowerRequirementsPowerModeDefinitions EPA Energy Star ComplianceShock and Vibration ReliabilitySpecificationsParameter Operating NON-OPERATING EMC/EMI SafetyRegulatoryComplianceHardDriveHandlingPrecautions HandlingandInstallationElectro-StaticDischargeESD UnpackingandInspection InstallationRepacking PhysicalInstallationHook up Before You BeginStart up Set upPinDescriptionSummary InterfaceConnectorPIN Signal ATInterfaceDescriptionPin Description Table PIN Name Signal Name Signal DescriptionAT Interface Description PIO Timing Timing Parameters ModeDMATiming Timing Parameters Mode 0 Mode 1 ModeUltra DMA Timing Mode MIN MAXSustained Ultra DMA Data In Burst Device Terminating an Ultra DMA Data In Burst Initiating an Ultra DMA Data Out Burst Device Pausing an Ultra DMA Data Out Burst Device Terminating an Ultra DMA Data Out Burst Abrt TK0 Amnf HostSoftwareInterfaceTask File Registers Port Read WriteLBA DRV HS3 HS2 HS1 HS0 Contents LBA BitsBusy Drdy DSC DRQ ERR Host Software InterfaceCommandRegister SDH Command Name Command Code Parameters UsedTimer Value TIME-OUT Period SummaryIEN Control Diagnostic RegistersDS0 Reset and Interrupt Handling InterfaceCommands Interface Commands ReadCommandsRead DMA WriteCommands Write Multiple Value Description SetFeatureCommandsPowerModeCommands Timer Value TIME-OUT Period Word Content Description InitializationCommands15-8 = PIO data transfer mode Interface Commands Word Content Description Initialize Drive Parameters Error Code Description Seek,FormatandDiagnosticCommandsKey Register A.R.T. CommandSetSupport ServiceandSupportServicePolicy NoQuibble ServiceFrom Dial Service and SupportGlossary Errorcorrectioncodeecc CorrectableerrorDirectaccess DirectmemoryaccessFeedback HarderrorHeaddiskassemblyhda ExtrapulseLatewindow PhaselockedlooppllLandingzoneorlzone LatebitRecoverableerror PhasemarginRandomaccessmemoryram ReadgatesignalUnrecoverableerror SofterrorStrobeoffsetsignal UN-CORRECTABLEERROR

51536U3, 53073U6, 52049U4, 54098U8, 51024U2 specifications

The Maxtor 51024U2, 53073U6, 51536U3, 52049U4, and 54098U8 are part of the celebrated Maxtor family of external hard drives, known for their reliability, performance, and technology innovations. These drives cater to various data storage needs, from casual home use to more demanding business applications.

One of the hallmark features of these Maxtor models is their USB connectivity, ensuring compatibility with a wide range of devices. The USB 2.0 interface facilitates data transfer speeds of up to 480 Mbps, while the newer models, like the 54098U8, may also offer USB 3.0 connectivity, enhancing speeds dramatically for compatible devices. This means quicker backups and more efficient file transfers, making it easier for users to manage their digital assets.

In terms of storage capacity, these models vary considerably, accommodating users with diverse needs. The Maxtor 51024U2 features a compact size suitable for portability, perfect for users who need to carry their data on the go. Conversely, the 53073U6 is designed for larger storage requirements, making it suitable for multimedia professionals who handle large files regularly.

Durability is another prominent aspect, with these drives often featuring robust casing to protect against physical damage. Features such as shock resistance help safeguard data during travel, while advanced cooling technologies prevent overheating during use, thereby prolonging the lifespan of the device.

Data management features are also integrated into these Maxtor drives. Users can benefit from bundled software that facilitates backup scheduling, file encryption, and disk management. This software adds an additional layer of security and control over personal data, ensuring that users can easily access their files while maintaining their privacy.

The Maxtor drives prioritize user-friendliness with plug-and-play functionality, which means users can plug the drive into their computer and start using it almost immediately without needing extensive setup procedures. This ease of use ensures that even those who are not tech-savvy can utilize these devices effectively.

In conclusion, the Maxtor 51024U2, 53073U6, 51536U3, 52049U4, and 54098U8 external hard drives are formidable choices for anyone in need of reliable storage solutions. With their impressive features, robust design, and advanced technology, these drives securely meet the demands of various users, making them a staple in data storage technology.
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