Chapter 5. Troubleshooting
Please follow the instructions given below for troubleshooting when you have problems with printing:
1.Identify the problem by the orange indicator on the machine. Refer to Section 5.1 for troubleshooting.
2.Alternatively, the screen displays error messages. Refer to Section 6.2 for troubleshooting.
5-1 Orange LED and
Troubleshooting
In normal condition, the LED on the front panel of your printer shows a green light, which is steady during idling, and blinking during operation. Once the printer detects a problem, the orange LED blinks periodically. The number of blinks represents different situations, possible causes, and troubleshooting as shown in the following table:
Note: When the printer has two problems concurrently, the indicator will blink according to individual problem. For example, when there are Problems 1 and 3, then the indicator will blink 1 time
No. of | Possible |
|
|
Periodical |
| Troubleshooting | |
Problem/Cause |
| ||
Blinks |
|
| |
|
|
| |
1 time | Ribbon cartridge is not | 1. | Check ribbon installation. |
| installed, or not | 2. | Recheck if ribbon cartridge is fixed |
| properly fixed into |
| into position. If you are not sure, |
| position, or ribbon |
| please carefully remove the ribbon |
| cover is not properly |
| cartridge, and reinstall it. |
| closed to the fixed | 3. | Close the ribbon cover to the fixed |
| position. |
| position. |
2 times | Generally, it occurs with | Same as Step 1. | |
| situation 1. |
|
|
3 times | Ribbon cartridge is | Replace the ribbon. | |
| used up. |
|
|
4 times | No paper or paper not | 1. | Check if there is paper in the tray. |
| properly placed. | 2. | Rearrange the paper, and make sure |
|
|
| they are properly placed. |
5 times | Paper jam | 1. | Do NOT tear the paper immediately |
|
|
| because the paper is stuck in the |
|
|
| roller of the printer and cannot be |
|
|
| removed. Please turn off your |
|
|
| printer first. |
|
| 2. | After 5 seconds, power on the printer. |
75