TECHNICAL SUPPORT (FAQ)
Problem & Question | Possible Solution | |
Power LED is not on | *Check if the Power Switch is in the ON | |
position | ||
| *Power Cord should be connected | |
| *Check if the PC system is Plug & Play | |
| compatible | |
No Plug & Play | *Check if the Video Card is Plug & Play | |
compatible | ||
| ||
| *Check if the | |
| Cable is bent | |
Picture is fuzzy | *Adjust the Contrast and Brightness | |
Controls. | ||
| ||
Picture bounces or a wave | *Move electrical devices that may cause | |
pattern is present in the picture | electrical interference. | |
| *Computer Power Switch should be in | |
| the ON position. | |
| *Computer Video Card should be snugly | |
| seated in its slot. | |
| *Make sure monitor’s video cable is | |
The power LED is ON (orange) | properly connected to the computer. | |
*Inspect monitor’s video cable and make | ||
but there’s no video or no | ||
sure none of the pins are bent. | ||
picture. | ||
*Make sure computer is operational by | ||
| ||
| hitting the CAPS LOCK key on the | |
| keyboard while observing the CAPS | |
| LOCK LED. The LED should either turn | |
| ON or OFF after hitting the CAPS | |
| LOCK key. | |
Missing one of the primary | *Inspect the monitor’s video cable and | |
colors (RED, GREEN, or | make sure that none of the pins are | |
BLUE) | bent. | |
Screen image is not centered or | *Adjust pixel frequency (CLOCK) and | |
sized properly. | FOCUS or press | |
Picture has color defects | *Adjust RGB color or select color | |
(white does not look white) | temperature. | |
| *When the brightness of the screen | |
| lowers after being used for a certain | |
Poor brightness or contrast | period and the function of the display is | |
| affected, send it to our authorized service | |
| center for repair. | |
Horizontal or vertical | *Use win 95/98/2000/ME/XP | |
mode Adjust CLOCK and FOCUS or | ||
disturbances on the screen | ||
perform hot- key | ||
|
CLOCK (pixel frequency) controls the number of pixels scanned by one horizontal sweep. If the frequency is not correct, the screen shows vertical stripes and the picture has not correct width.
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