Dell UCS-51 Technical Support and Customer Service, Returning Items for Warranty Repair or Credit

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6Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

BIOS Boot Order	35
General Problems	35
Physical Disk Related Issues	36
Configuration Utility Error Messages	37
BIOS Error Messages	38

AUpdating the Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . 41

Firmware Update Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

BGetting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Obtaining Assistance	43
Technical Support and Customer Service	43
Online Services	44
Automated Order-Status Service	44
Dell Enterprise Training	45
Problems With Your Order	45
Product Information	45
Returning Items for Warranty Repair or Credit	45
Before You Call	46

CRegulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

FCC Notices (U.S. Only)	48
FCC, Class B	48
Industry Canada (Canada Only)	49
Industry Canada, Class B	49

Contents

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Contents User’s Guide Page User’s Guide January 2007 P/N YD912 Contents Replacing and Rebuilding a Degraded Virtual Disk Contents Installing the Red Hat Enterprise Linux DriverReturning Items for Warranty Repair or Credit Technical Support and Customer ServiceCorporate Contact Details Taiwan Only Safety Instructions Safety GeneralSafety Protecting Against Electrostatic Discharge Overview OverviewIntegrated Striping About RAIDRAID Terminology RAID LevelsExample of Integrated Mirroring RAID Integrated MirroringOverview SAS 5/iR Features SAS 5/iR FeaturesRAID 0, RAID Installing the SAS 5/iR Adapter Hardware InstallationHardware Installation Installing a SAS 5/iR Adapter Connecting the Cable Hardware Installation Driver Installation Driver InstallationCreating a Driver Diskette Installing a Windows Driver for a New SAS 5/iR Controller Updating an Existing Windows Driver Installing the Red Hat Enterprise Linux Driver Installing From the Dell Operating System MediaCreating a Driver Diskette Installing the Driver Installing the Driver Using an Update RPM Installing the Suse Linux Enterprise Server DriverDriver Installation Upgrading the Kernel Post Messages SAS 5/iR BiosBios Fault Code Messages SAS 5/iR BiosFunctions Performed Configuration UtilityStarting the Configuration Utility Navigating the Configuration UtilityVirtual Disk Field Descriptions Integrated RAID Configuration and Management ScreensSelect New Virtual Disk Type Create New Virtual DiskManage Virtual Disk View Virtual DiskExit Screen Performing Configuration TasksCreating an Integrated Striping Virtual Disk Creating a Integrated Mirroring Virtual Disk Synchronizing a Virtual Disk Viewing Virtual Disk PropertiesDeleting a Virtual Disk Activating a Virtual DiskReplacing and Rebuilding a Degraded Virtual Disk Bios Boot Order TroubleshootingGeneral Problems Physical Disk Related Issues Configuration Utility Error Messages Bios Error Messages Meaning Bios Error MessagesDevice may not be ready at this time. The device will be Strings file, or its options file Updating the Firmware Firmware Update UtilityUpdating the Firmware Updating the Firmware Getting Help Technical Support and Customer ServiceGetting Help Obtaining AssistanceAutomated Order-Status Service Online ServicesDell Enterprise Training Problems With Your Order Before You Call Regulatory Notices Regulatory NoticesFCC, Class B FCC Notices U.S. OnlyEuropean Union, Class B Industry Canada Canada OnlyCE Notice European Union Industry Canada, Class BRegulatory Notices Regulatory Notice Regulatory Notices Regulatory Notice Regulatory Notices Corporate Contact Details Taiwan Only Regulatory Notices Regulatory Notice Regulatory Notices Glossary GlossaryGlossary PHY RPM Smart Glossary SAS 5/iR Adapter, 15 Windows driver IndexIndex Messages, 37 physical disk issues