After Test System is selected, the following menu appears:
Option | Function |
Express Test | Performs a quick test of devices in the system. This typically can take 10 to 20 minutes. |
| NOTE: The Express Test requires no interaction on your part. Run Express Test first to increase the possibility of tracing a problem quickly. |
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Extended Test | Performs a thorough check of devices in the system. This typically can take an hour or more. |
| NOTE: The Extended Test periodically requires your input to answer specific questions. |
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Custom Test | Use to test a specific device or customize the tests to be run. |
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Symptom Tree | This option allows you to select tests based on a symptom of the problem you are having. This option lists the most common symptoms. |
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NOTE: It is recommended that you select Extended Test to perform a more thorough check of devices in the computer.
For any problem encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description exactly as it appears and follow the instructions on the screen. If you cannot resolve the problem, contact Dell (see Contacting Dell).
NOTE: When contacting Dell support, have your Service Tag ready. The Service Tag for your computer is located at the top of each test screen.
The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option:
Tab | Function |
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Results | Displays the results of the test and any error conditions encountered. |
Errors | Displays error conditions encountered, error codes, and the problem description. |
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Help | Describes the test and any requirements for running the test. |
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Configuration | Displays the hardware configuration for the selected device. |
| The Dell Diagnostics obtains configuration information for all devices from the system setup program, memory, and various internal tests, and |
| displays the information in the device list in the left pane of the screen. |
| NOTE: The device list may not display the names of all components installed on your computer or all devices attached to your computer. |
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Parameters | Allows you to customize the test, if applicable, by changing the test settings. |
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Solving Problems
Follow these tips when troubleshooting your computer:
•If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed.
•If a peripheral device does not work, ensure that the device is properly connected.
•If an error message appears on the screen, write down the exact message. This message may help support personnel diagnose and fix the problem(s).
•If an error message occurs in a program, see the program's documentation.
NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell™ computer to the Windows Classic view.
Battery Problems
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.
Replace the battery — If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during