9
Troubleshooting
To get help with your Dell PowerEdge RAID Controller (PERC) 9 series of cards, you can contact your Dell Technical Service representative or see dell.com/support.
BIOS configuration utility error messages
The controller BIOS
Discovery error message
Error Message: | A discovery error has occurred, please power cycle the system |
| and all the enclosures attached to this system. |
Probable | This message indicates that discovery did not complete within 120 seconds. The |
Cause: | SAS cables for your system might be improperly connected. |
Corrective | Check the cable connections and fix any problems. Restart the system. |
Action: |
|
Extra enclosure error message
Error Message: | There are X enclosures connected to connector Y, but only |
| maximum of 4 enclosures can be connected to a single SAS |
| connector. Please remove the extra enclosures then restart your |
| system. |
Probable | This message is displayed when the BIOS detects more than four enclosures |
Cause: | connected to a single SAS connector. |
Corrective | You must remove all additional enclosures and restart your system. |
Action: |
|
Missing disks in virtual disk error message
Error Message: The following virtual disks have missing disks: (x). If you proceed (or load the configuration utility), these virtual disks will be marked OFFLINE and will be inaccessible. Please check your cables and ensure all disks are present. Press any key to continue, or 'C' to load the configuration utility.
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