Dell P08G001, M15x, 039YVGA00 manual Starting Alienware Diagnostics From the Support Disc

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Alienware® Diagnostics

If you experience a problem with your Alienware laptop, run the Alienware Diagnostics before you contact Alienware for technical assistance. It is recommended that you print these procedures before you begin.

NOTE: Back up all data before initiating a system recovery. Backup functionality is included in AlienRespawn™ v2.0, but as a precaution it would be better to backup critical files onto an external media before initiating recovery.

NOTE: The Support disc contains drivers for your computer. You can also download the latest drivers and software for your computer from support.dell.com.

Review your laptop’s configuration information, and ensure that the device that you want to test displays in the system setup program and is active. Start the Alienware Diagnostics from the Support disc.

Starting Alienware Diagnostics From the Support Disc

1.Insert the Support disc.

2.Shut down and restart the laptop.

When the Alienware logo appears, press <F12> immediately.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again.

NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program.

3.When the boot device list appears, highlight CD/DVD/CD-RW and press <Enter>.

4.Select Boot from CD-ROM from the menu that appears and press <Enter>.

5.Select Alienware Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer.

6.When the Alienware Diagnostics Main Menu appears, select the test you want to run.

NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen.

7.After all tests have completed, close the test window to return to the Alienware Diagnostics Main Menu.

8.Remove your Support disc, then close the Main Menu window to exit the Alienware Diagnostics and restart the computer.

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CHAPTER 6: TROUBLESHOOTING

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Contents Alienware M15x Mobile Manual Page Contents Appendix a General and Electrical Safety Precautions Introduction Introduction Setting UP Your Laptop Product Documentation and Media Before Setting Up Your LaptopPlacing Your Laptop Connect the AC Adapter Connect the Network Cable Optional Set Up Microsoft Windows Connect to the Internet OptionalSetting Up a Wireless Connection Windows Getting to Know Your LaptopFront View Features Left View Features Right View Features Display Features Computer Base and Keyboard Features Status Lights Touch ControlsPower Button On AC adapterFI Suspend Mode Function KeysBattery Pack Recharging the Battery PackBattery Maintenance Frequently Asked QuestionsPower Management Understanding Power ConsumptionCustomizing Your Power Settings Reducing Power ConsumptionConnecting Devices Connecting a Display Connecting External DisplaysExtending the Desktop Connecting External Speakers Connecting a Plug and Play Printer Connecting PrintersConnecting a Non Plug and Play Printer Connecting USB Devices Connecting FireWire Ieee 1394 DevicesConnecting Devices Using Your Laptop Stealth Mode Alienware Command CenterUsing Removable Media and Cards Using the Optical Drive Using the Integrated CameraUsing the Wireless Control Turning the Camera On and OffConfiguring the Bios System SetupEntering System Setup System Setup ScreensSystem Setup Options CPUWireless Memory Channel Mode Adapter Exit Saving Using Your Laptop Installing Additional or Replacement Components Before You Begin Turning Off Your ComputerBefore Working Inside Your Computer Replacing the Battery Pack Upgrading or Replacing Memory Removing the Memory ModulesMemory module door Captive screws Upgrading or Replacing the Hard Drive Removing the Hard DriveInstalling Additional or Replacement Components Troubleshooting Backup and General Maintenance Basic Hints and TipsSoftware Diagnostic Tools Pre-Boot System Assessment PSAAlienware Diagnostics Starting Alienware Diagnostics From the Support DiscCD-ROM, DVD-ROM, CD-R/W, DVD±R/W, or Blu-ray Disc Drive Answers to Common ProblemsDVD or Blu-ray Disc movie does not play System Computer fails the PostComputer stops responding or a solid blue screen appears Program stops responding or crashes repeatedlyHard Drive Problems Other software problemsAllow the computer to cool before turning it on Run Check DiskInternet KeyboardMemory errors detected on startup MemoryDisplay If the display is blankIf the display is difficult to read MouseMouse is not working Power PrinterPrinter does not turn on Printer does not printGame Controllers SpeakersComputer does not recognize the game controller There is no sound from the speakers externalSystem Recovery Microsoft System Restore Using AlienRespawnAlienRespawn Advanced Recovery Password ProtectionFactory System Recovery AlienRespawn v2.0 Disc To Enable or Change Password SettingsTo Use the AlienRespawn v2.0 Disc Dell DataSafe Local Backup System Recovery Basic Specifications USB Wled Type and dimensions Computer Use Computer SetupElectrostatic Discharge ESD Warning When You Should Contact Alienware General Safety PrecautionsReplacement Components or Accessories Appendix B Contacting Alienware WebsitesAppendix C Important Information 039YVGA00

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