If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer.
If a program is designed for an earlier Microsoft® Windows® operating system —
Run the Program Compatibility Wizard. The Program Compatibility Wizard configures a program so that it runs in an environment similar to an earlier version of Microsoft Windows operating system environments.
Solving Problems
Windows Vista®
1.Click Start → Control Panel→ Programs→ Use an older program with this version of Windows.
2.In the welcome screen, click Next.
3.Follow the instructions on the screen.
Windows® 7
1.Click Start
2.In the search box, type Use an older program with this version of Windows and press <Enter>
3.Follow the instructions on the Program Compatibility wizard.
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