Dell 1470, 1570, 81TR2, P04G series, P04F001, P04F series, P04G001 setup guide Getting Help

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INSPIRON

Getting Help

If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:

1.See “Solving Problems” on page 36 for information and procedures that pertain to the problem your computer is experiencing.

2.See the Dell Technology Guide for more troubleshooting information.

3.See “Dell Diagnostics” on page 45 for procedures on how to run Dell Diagnostics.

4.Fill out the “Diagnostic Checklist” on page 62.

5.Use Dell’s extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See “Online Services” on page 58 for a more extensive list of Dell Support online.

6.If the preceding steps have not resolved the problem, see “Before You Call” on page 61.

NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures.

NOTE: Dell’s Express Service Code system may not be available in all countries.

When prompted by Dell’s automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

NOTE: Some of the services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

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Contents Inspiron Page SETUP GUIDE July 2009 P/N 81TR2 Rev. A00 Under licenseContents Index Setting Up Your Inspiron Laptop Before Setting Up Your ComputerConnect the AC Adapter Connect the Network Cable Optional Press the Power Button Set Up Microsoft Windows Enable or Disable Wireless Optional Setting Up Your Inspiron Laptop Setting Up a Wired Connection Connect to the Internet OptionalSetting Up a Wireless Connection Click Start → Connect ToClick Start → Control Panel Setting Up Your Internet ConnectionTo set up your Internet connection Connect to the Internet window appearsSetting Up Your Inspiron Laptop Using Your Inspiron Laptop Right View FeaturesUsing Your Inspiron Laptop Left View Features Using Your Inspiron Laptop Front View Features Using Your Inspiron Laptop Computer Base and Keyboard Features Using Your Inspiron Laptop Touch Pad Gestures ScrollZoom Multimedia Control Keys Play or pause Play the next track or chapter Eject the disc Display Features Using Your Inspiron Laptop Dell Extended Battery Life Removing and Replacing BatteryBattery Battery bay Battery release latch Entertainment and Multimedia Software FeaturesProductivity and Communication Customizing the DesktopCustomizing Your Energy Settings Transferring Information to a New Computer Backing Up Your DataAdd an Icon Dell DockAdd a Category Remove a Category or IconSolving Problems Beep or LED CodesWireless Connections Network ProblemsWired Connections Power Problems If you experience other memory problems Memory ProblemsIf you receive an insufficient memory message Click Applications If a program stops respondingClick End Task If you have other software problems To run the Program Compatability WizardDell Support Center Using Support ToolsAbout Your System System Using Support Tools System MessagesThem Hardware Troubleshooter Dell DiagnosticsClick Start → Help and Support Starting Dell Diagnostics From Your Hard Drive If PSA is invokedIf PSA is not invoked Insert the Drivers and Utilities disc Remove the Drivers and Utilities disc System Restore Restoring Your Operating SystemUndoing the Last System Restore Starting System RestoreClick Undo my last restoration and click Next Dell Factory Image Restore Starting Dell Factory Image RestoreRestoring Your Operating System Operating System Reinstallation Before You BeginReinstalling Microsoft Windows Click Exit if the Install Windows message appearsGetting Help Technical Support and Customer Service DellConnectDell Support websites Online ServicesDell Support e-mail addresses Automated Order-Status Service Product InformationReturning Items for Repair Under Warranty or for Credit Before You Call Diagnostic Checklist Contacting Dell Visit support.dell.comIf you need to See Finding More Information and ResourcesAt support.dell.com If you need to SeeProcessor Basic SpecificationsSystem Model Computer InformationIn-1 Memory Card Reader ConnectorsMemory Communications DisplayBattery AC AdapterPhysical Computer Environment Relative humidity maximumAppendix Macrovision Product NoticeImporter Index Index Page Page 081TR2A00