Dell P04G series, 1570, 81TR2, 1470, P04F001, P04F series System Messages, Using Support Tools

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System Messages

If your computer has an issue or error, it may display a System Message that will help you identify the cause and action needed to resolve the issue.

NOTE: If the message you received is not listed in the following examples, see the documentation for either the operating system or the program that was running when the message appeared. Alternatively you could see the Dell Technology Guide on your hard drive or on the Dell Support website at support.dell.com or see “Contacting Dell” on page 63 for assistance.

Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help

in resolving this problem, please note this checkpoint and contact Dell Technical Support — The computer failed to complete the boot routine three consecutive times for the same error. Contact Dell for assistance (see “Contacting Dell” on page 63).

Using Support Tools

CMOS checksum error — Possible motherboard failure or Real Time Clock (RTC) battery low. Replace the RTC coin-cell battery (see the Service Manual on the Dell Support website

at support.dell.com) or contact Dell (see “Contacting Dell” on page 63).

CPU fan failure — CPU fan has failed. Replace the CPU fan (see the Service Manual on the Dell Support website at support.dell.com).

Hard-disk drive failure — Possible hard disk drive failure during POST. Contact Dell for assistance (see “Contacting Dell” on page 63).

Hard-disk drive read failure — Possible hard disk drive failure during HDD boot test. Contact Dell for assistance (see “Contacting Dell” on page 63).

Keyboard failure — Keyboard failure or loose cable.

To replace the keyboard, see the Service Manual on the Dell Support website at support.dell.com.

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Contents Inspiron Page SETUP GUIDE Under license July 2009 P/N 81TR2 Rev. A00Contents Index Before Setting Up Your Computer Setting Up Your Inspiron LaptopConnect the AC Adapter Connect the Network Cable Optional Press the Power Button Set Up Microsoft Windows Enable or Disable Wireless Optional Setting Up Your Inspiron Laptop Connect to the Internet Optional Setting Up a Wired ConnectionClick Start → Connect To Setting Up a Wireless ConnectionTo set up your Internet connection Setting Up Your Internet ConnectionClick Start → Control Panel Connect to the Internet window appearsSetting Up Your Inspiron Laptop Right View Features Using Your Inspiron LaptopUsing Your Inspiron Laptop Left View Features Using Your Inspiron Laptop Front View Features Using Your Inspiron Laptop Computer Base and Keyboard Features Using Your Inspiron Laptop Scroll Touch Pad GesturesZoom Multimedia Control Keys Play or pause Play the next track or chapter Eject the disc Display Features Using Your Inspiron Laptop Removing and Replacing Battery Dell Extended Battery LifeBattery Battery bay Battery release latch Productivity and Communication Software FeaturesEntertainment and Multimedia Customizing the DesktopCustomizing Your Energy Settings Backing Up Your Data Transferring Information to a New ComputerAdd a Category Dell DockAdd an Icon Remove a Category or IconBeep or LED Codes Solving ProblemsNetwork Problems Wireless ConnectionsWired Connections Power Problems Memory Problems If you experience other memory problemsIf you receive an insufficient memory message If a program stops responding Click ApplicationsClick End Task To run the Program Compatability Wizard If you have other software problemsUsing Support Tools Dell Support CenterAbout Your System System System Messages Using Support ToolsThem Dell Diagnostics Hardware TroubleshooterClick Start → Help and Support If PSA is invoked Starting Dell Diagnostics From Your Hard DriveIf PSA is not invoked Insert the Drivers and Utilities disc Remove the Drivers and Utilities disc Restoring Your Operating System System RestoreStarting System Restore Undoing the Last System RestoreClick Undo my last restoration and click Next Starting Dell Factory Image Restore Dell Factory Image RestoreRestoring Your Operating System Before You Begin Operating System ReinstallationClick Exit if the Install Windows message appears Reinstalling Microsoft WindowsGetting Help DellConnect Technical Support and Customer ServiceOnline Services Dell Support websitesDell Support e-mail addresses Product Information Automated Order-Status ServiceReturning Items for Repair Under Warranty or for Credit Before You Call Diagnostic Checklist Visit support.dell.com Contacting DellFinding More Information and Resources If you need to SeeAt support.dell.com See If you need toSystem Model Basic SpecificationsProcessor Computer InformationConnectors In-1 Memory Card ReaderMemory Display CommunicationsAC Adapter BatteryPhysical Relative humidity maximum Computer EnvironmentMacrovision Product Notice AppendixImporter Index Index Page Page 081TR2A00