Dell G374R, P04S series setup guide Getting Help

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Getting Help

If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:

1.See “Solving Problems” on page 29 for information and procedures that pertain to the problem your computer is experiencing.

2.See the Dell Technology Guide for more troubleshooting information.

3.See “Dell Diagnostics” on page 40 for procedures on how to run Dell Diagnostics.

4.Fill out the “Diagnostic Checklist” on page 54.

5.Use Dell’s extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See “Online Services” on page 51 for a more extensive list of Dell Support online.

6.If the preceding steps have not resolved the problem, see “Before You Call” on page 54.

NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures.

NOTE: Dell’s Express Service Code system may not be available in all countries.

When prompted by Dell’s automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

NOTE: Some of the services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

INSPIRON

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Contents Inspiron Page SETUP GUIDE May 2009 P/N G374R Rev. A00 Contents Finding More Information Resources Specifications Appendix Before Setting Up Your Computer Setting Up Your Inspiron LaptopConnect the AC Adapter Connect the Network Cable Optional Press the Power Button Set Up Microsoft Windows Vista Enable or Disable Wireless Optional Press Enter to apply the change Click Start → Connect To Setting Up a Wired ConnectionSetting Up a Wireless Connection Connect to the Internet OptionalSetting Up Your Internet Connection Click Start → Control PanelConnect to the Internet window appears Right Side Features Using Your Inspiron LaptopUsing Your Inspiron Laptop Left Side Features Using Your Inspiron Laptop Computer Base Features AC Adapter Indicator light statusBattery charge level BatteryUsing Your Inspiron Laptop Media Controls Display Features Using Your Inspiron Laptop Removing and Replacing the Battery Battery Battery bay Battery release latch Software Features Productivity and CommunicationEntertainment and Multimedia Customizing the Desktop Customizing Your Energy SettingsTransferring Information to a New Computer Backing Up Your DataIf the User Account Control window appears, click Continue Beep Codes Solving ProblemsFive beeps Real Time Clock failure Three beeps Possible motherboard failure Chipset errorTwo beeps No RAM detected Four beeps RAM read/write failureNetwork Problems Wireless ConnectionsWired Connections Power Problems Solving Problems Memory Problems If you experience other memory problemsIf you receive an insufficient memory message If a program stops responding Click ApplicationsClick End Task If you have other software problems Dell Support Center Using Support ToolsSystem Messages For assistance Dell Diagnostics Hardware TroubleshooterClick Start → Help and Support Starting Dell Diagnostics From Your Hard Drive Insert the Drivers and Utilities disc Restoring Your Operating System Starting System Restore System RestoreDell Factory Image Restore Undoing the Last System RestoreClick Undo my last restoration and click Next Restoring Your Operating System Operating System Reinstallation Before You BeginDell Operating System disc Dell Drivers and Utilities disc Reinstalling Windows Vista Click Exit if the Install Windows message appearsInsert the Operating System disc Getting Help DellConnect Technical Support and Customer ServiceOnline Services Dell Support websitesDell Support e-mail addresses Product Information Automated Order-Status ServiceReturning Items for Repair Under Warranty or for Credit Before You Call Diagnostic ChecklistVisit support.dell.com Contacting DellDrivers and Utilities disc Dell Technology Guide installed on your hard driveFinding More Information and Resources If you need to SeeSee If you need toSpecifications System ModelProcessor Computer Information MemoryDiscrete ExpressCardCommunications VideoAudio Ports and ConnectorsViewing Angles DimensionsDisplay KeyboardTouch Pad BatteryResolution CameraSee the Dell Technology Temperature rangeDimensions 65 W AC Adapter90 W Weight with 4-cell batteryPhysical Computer EnvironmentAltitude maximum Macrovision Product Notice AppendixIndex Index Wired network connection 7 wireless network connection Page 0G374RA00