Dell N3010, NHPXD, P10S setup guide Diagnostic Checklist

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Getting Help

Remember to fill out the following Diagnostic Checklist. If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available.

Diagnostic Checklist

Name:

Date:

Address:

Phone number:

Service Tag (bar code on the back or bottom of the computer):

Express Service Code:

Return Material Authorization Number (if provided by Dell support technician):

Operating system and version:

68

Devices:

Expansion cards:

Are you connected to a network? Yes /No

Network, version, and network adapter:

Programs and versions:

See your operating system documentation to determine the contents of the computer’s start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell.

Error message, beep code, or diagnostic code:

Description of problem and troubleshooting procedures you performed:

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Contents Inspiron Page SETUP GUIDE April 2010 P/N Nhpxd Rev. A01 Contents Index Setting Up Your Inspiron Laptop Before Setting Up Your ComputerConnect the AC Adapter Connect the Network Cable Optional Press the Power Button Set Up Microsoft Windows Set Up the Operating SystemSet Up Ubuntu Create System Recovery Media Recommended Follow the instructions on the screen Enable or Disable Wireless Optional Setting Up Your Inspiron Laptop Set Up Wireless Display Optional Setting Up Your Inspiron Laptop Connect the External Optical Drive Optional Connect to the Internet Optional Setting Up a Wired ConnectionSetting Up a Wireless Connection Click Start → Connect ToSetting Up Your Internet Connection Click Start → Control PanelConnect to the Internet window appears Using Your Inspiron Laptop Right View FeaturesUsing Your Inspiron Laptop Left View Features Using Your Inspiron Laptop Front View Features Back View Features Status Lights and Indicators Battery Status LightPower Button Light/Power Indicator Light Indicator light status Computer statesComputer Base and Keyboard Features Using Your Inspiron Laptop Touch Pad Gestures ScrollZoom Windows Mobility Center System Setup Bios UtilityMultimedia Control Keys Function Key Row, select Function Key or Multimedia KeyUsing Your Inspiron Laptop Display Features Using Your Inspiron Laptop Removing and Replacing the Battery Battery lock latch Battery release latch Start → Programs → FastAccess Software FeaturesFastAccess Facial Recognition Productivity and CommunicationDell DataSafe Online Backup Entertainment and MultimediaAdd an Icon Dell DockAdd a Category Remove a Category or IconBeep Code Possible Problem Solving ProblemsBeep Codes Wireless Connections Network ProblemsPower Problems Wired ConnectionsIf the problem persists, contact Dell see Contacting Dell on If a program stops responding Memory ProblemsIf you receive an insufficient memory message Click ApplicationsTo run the Program Compatibility Wizard Windows Vista Solving Problems About Your System System Using Support ToolsDell Support Center Tab at support.dell.comMy Dell Downloads System MessagesUsing Support Tools Hardware Troubleshooter Dell DiagnosticsClick Start → Help and Support Starting Dell Diagnostics From Your Hard Drive If PSA is invokedIf PSA is not invoked Remove the Drivers and Utilities disc Restoring Your Operating System Option UseSystem Restore Starting System RestoreDell DataSafe Local Backup Undoing the Last System RestoreDell DataSafe Local Backup Basic Click Upgrade Now Upgrading to Dell DataSafe Local Backup ProfessionalSelect Repair Your Computer System Recovery Media Dell Factory Image Restore Starting Dell Factory Image RestoreSystem Recovery Options window appears Getting Help Technical Support and Customer Service DellConnectDell Support websites Online ServicesDell Support e-mail addresses Automated Order-Status Service Product InformationReturning Items for Repair Under Warranty or for Credit Locating Your Service Tag Before You CallDiagnostic Checklist Contacting Dell Finding More Information and Resources If you need to SeeIf you need to SeeProcessor SpecificationsComputer Model System ChipsetConnectors Media Card ReaderVideo CommunicationsAudio Display CameraKeyboard Touch Pad BatteryAC Adapter Physical Computer Environment Storage To 95%Appendix Macrovision Product NoticeImporter Index Index Index Page Page 0NHPXDA01
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