Dell P11F setup guide Lockups and Software Problems

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Solving Problems

Lockups and Software Problems

If the computer does not start up — Ensure that the AC adapter cable is firmly connected to the computer and to the electrical outlet.

If a program stops responding —

End the program:

1.Press <Ctrl><Shift><Esc> simultaneously.

2.Click Applications.

3.Select the program that is no longer responding

4.Click End Task.

If a program crashes repeatedly — Check the software documentation. If necessary, uninstall and then reinstall the program.

NOTE: Software usually includes installation instructions in its documentation or on the CD.

If the computer stops responding or a solid blue screen appears —

CAUTION: You might lose data if you are unable to perform an operating system shutdown.

If you are unable to get a response by pressing a key on your keyboard, or by moving your mouse, press the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer.

If a program is designed for an earlier Microsoft® Windows® operating system —

Run the Program Compatibility Wizard. The Program Compatibility Wizard configures a program so that it runs in an environment similar to an earlier version of Microsoft Windows operating system.

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Contents SETUP GUIDE Page SETUP GUIDE July 2010 P/N N0KR7 Rev. A00 Contents Solving Problems Index Contents Setting Up Your XPS Laptop Before Setting Up Your ComputerConnect the AC Adapter Connect the Network Cable Optional Press the Power Button Set Up Microsoft Windows Create System Recovery Media Recommended Setting Up Your XPS Laptop Install the SIM Card Optional Battery bay SIM card slot Enable or Disable Wireless Optional Setting Up Your XPS Laptop Set Up Wireless Display Optional Set Up the TV Tuner Optional Setting Up a Wireless Connection Setting Up a Wired ConnectionConnect to the Internet Optional Setting Up Your Internet Connection Using Your XPS Laptop Right View FeaturesUsing Your XPS Laptop Using Your XPS Laptop Using Your XPS Laptop Left View Features Front View Features Back View Features Using Your XPS Laptop Computer Base and Keyboard Features Using Your XPS Laptop Using Your XPS Laptop Using Your XPS Laptop Battery Status Light Status Lights and IndicatorsPower Button Light Or XPS Logo Light Disabling Battery Charging Touch Pad Gestures ScrollZoom Multimedia Control Keys System SetupWindows Mobility Center Using Your XPS Laptop Control Strip Features Using Your XPS Laptop Using the Optical Drive Using the Emergency Eject HoleUsing Your XPS Laptop Display Features Using Your XPS Laptop Touch Screen Gestures Optional ZoomRotate Removing and Replacing the Battery Battery release latch Tabs FastAccess Facial Recognition Software FeaturesProductivity and Communication Dell DataSafe Online Backup Entertainment and MultimediaDell Stage Optional Using Your XPS Laptop Nvidia Optimus Technology Changing the Application Profile Settings Free Fall SensorDell Dock Optional Add a CategoryAdd an Icon Remove a Category or IconSolving Problems Beep CodesTouch Screen Problems Wireless Connections Network ProblemsWired Connections Power Problems Memory Problems Lockups and Software Problems Solving Problems Using Support Tools Dell Support CenterMy Dell Downloads System MessagesUsing Support Tools Dell Diagnostics Hardware TroubleshooterStarting Dell Diagnostics From Your Hard Drive If PSA is invokedIf PSA is not invoked Starting Dell Diagnostics From Drivers and Utilities Disc Insert the Drivers and Utilities discRemove the Drivers and Utilities disc Restoring Your Operating System Starting System Restore System RestoreUndoing the Last System Restore Dell DataSafe Local Backup Dell DataSafe Local Backup BasicUpgrading to Dell DataSafe Local Backup Professional System Recovery Media Dell Factory Image Restore Starting Dell Factory Image RestoreRestoring Your Operating System Getting Help Technical Support and Customer Service DellConnectDell Support Websites Online ServicesDell Support E-mail Addresses Automated Order-Status Service Product InformationReturning Items for Repair Under Warranty or for Credit Getting Help Locating Your Service Tag Before You CallGetting Help Contacting Dell Finding More Information and Resources If you need to SeeFinding More Information and Resources Specifications Computer ModelComputer Information MemoryConnectors PdifMedia Card Reader CameraCommunications AudioVideo DisplayBattery AC AdapterTouch Pad Keyboard BacklitPhysical Computer Environment Appendix Macrovision Product NoticeVDC Index ISP Index Index Page 0N0KR7A00