Dell Utilize Connect for Expert Support and Troubleshooting
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Getting Help

Obtaining Assistance

1See "Troubleshooting" on page 65 for information and procedures that pertain to the problem your computer is experiencing.

2Run the Dell Diagnostics (see "Dell Diagnostics" on page 65).

3Make a copy of the "Diagnostics Checklist" on page 135 and fill it out.

4Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 131 for a more extensive list of Dell Support online.

5If the preceding steps have not resolved the problem, contact Dell (see "Contacting Dell" on page 135).

NOTE: Call Dell Support from a telephone near or at the computer so that a support representative can assist you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the support service, see "Technical Support and Customer Service" on page 131.

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability ("Contacting Dell" on page 135).

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see "Before You Call" on page 134, and then see the contact information for your region or go to support.dell.com.

DellConnect

DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect.

Online Services

You can learn about Dell products and services on the following websites:

Getting Help

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Contents User’s Guide Abbreviations and Acronyms Contents Customizing the Touch Pad and Track Stick Microsoft Windows Logo Key FunctionsSetting Up and Using Networks Securing Your Computer Program stops responding or crashes repeatedly Traveling With Your Computer 100 Internal Card With Bluetooth Wireless Technology 116102 104134 Returning Items for Warranty Repair or Credit 133135 137What Are You Looking For? Find It Here Finding InformationService Tag and Microsoft Windows License Dell Support Website support.dell.com What Are You Looking For?To view Dell QuickSet Help, right-click the Quickset Front View About Your ComputerV I C E S T a T U S L I G H T S About Your Computer Y B O a R D S T a T U S L I G H T S Left Side View D I O C O N N E C T O R S Right Side View Connect USB devices, such as a mouse, keyboard, or printer Back View Connects serial devices, such as a mouse or handheld device Bottom View About Your Computer Transferring Information to a New Computer Start the Files and Settings Transfer WizardClick Start→ Files and Settings Transfer Wizard Windows Vista Page Battery Performance Using a BatteryDell QuickSet Battery Meter Checking the Battery ChargeMicrosoft Windows Power Meter Check the Battery ChargePower Management Modes Conserving Battery PowerLow-Battery Warning Standby ModeClick Start→ Shut Down→ Stand by. or Hibernate ModeCharging the Battery Configuring Power Management SettingsReplacing the Battery Storing a Battery Battery Using the KeyboardNumeric Keypad Key CombinationsDisplay Functions Power ManagementMicrosoft Windows Logo Key Functions Touch Pad Customizing the Touch Pad and Track Stick Changing the Track Stick CapMouse Properties window Playing CDs or DVDs Using MultimediaAdjusting the Picture Adjusting the VolumeVolume Control Window Volume Control ButtonsAdjusting Brightness Using the DisplayMicrosoft Windows XP Microsoft Windows XP Click the Settings tab→ Advanced→ Displays tab Using the Ambient Light SensorAmbient light sensor Using the Display Connecting a Network or Broadband Modem Cable Setting Up and Using NetworksSetting Up a Network in Microsoft Windows XP Setting Up a Network in Microsoft Windows VistaChecking Your Wireless Network Card Wireless Local Area Network WlanWhat You Need to Establish a Wlan Connection Start Button and Connect To OptionOrder Confirmation for Your Computer Determining the Wireless Network Device Manager Connecting to a WlanCompleting the Connection to the Wlan Mobile Broadband or Wireless Wide Area Network WwanChecking Your Mobile Broadband Card Connecting to a Mobile Broadband NetworkLocation Profile Settings General Mobility Settings Click Start→ All Programs→ Dell WirelessEnabling/Disabling the Dell Mobile Broadband Network Card Internet Connection Firewall Dell Wi-Fi Catcher Network LocatorButton → Help and Support Installing a PC Card or ExpressCard Using CardsCard Types Card BlanksExpressCard Removing a Card or Blank Using Cards Securing Your Computer Installing a Smart CardSecurity Cable Lock Smart CardsPasswords Using an Administrator Password Using a Primary/System PasswordType of Password Features Using a Hard Drive Password Trusted Platform Module TPM Enabling the TPM FeatureComputer Tracking Software Security Management SoftwareIf Your Computer Is Lost or Stolen Dell Technical Update Service TroubleshootingDell Diagnostics When to Use the Dell DiagnosticsInsert the Drivers and Utilities CD Dell Diagnostics Main MenuOption Function Test System Run System Diagnostics Exit Dell Support Utility Accessing the Dell Support UtilityClicking the Dell Support Icon CD and DVD drive problems Drive ProblemsDouble-Clicking the Dell Support Icon Click Start→ My Computer. In Windows VistaProblems writing to a CD/DVD-RW drive Hard drive problemsIf you hear an unfamiliar scraping or grinding sound Click Start→ My ComputerMail, Modem, and Internet Problems Error Messages Diagnostics see Dell Diagnostics on Click Start→ Control Panel→ Add or Remove Programs Keyboard Problems Ieee 1394 Device ProblemsExternal keyboard problems Click Device ManagerUnexpected characters Lockups and Software ProblemsComputer does not start up Computer stops respondingProgram stops responding or crashes repeatedly Other software problemsSolid blue screen appears Click Task Manager→ click ApplicationsNetwork Problems Memory ProblemsGeneral Power Problems PC Card or ExpressCard ProblemsEnsuring Sufficient Power for Your Computer Printer ProblemsDocking Power Considerations AC Power Loss While the Computer Is DockedSound and Speaker Problems Scanner ProblemsNo sound from headphones Touch Pad or Mouse ProblemsNo sound from integrated speakers No sound from external speakersIf the display is blank Video and Display ProblemsIf the display is difficult to read Click Start→ Control Panel→ Appearance and Themes If only part of the display is readableViewing the System Setup Screens System Setup ProgramSystem Setup Screens OverviewChanging the Boot Sequence Commonly Used SettingsPerforming a One-Time Boot Changing COM Ports System Setup Program Identifying Your Computer Traveling With Your ComputerPacking the Computer Travel TipsTraveling by Air What Is a Driver? Reinstalling SoftwareDrivers Identifying DriversUsing Windows Device Driver Rollback Reinstalling Drivers and UtilitiesUsing the Drivers and Utilities CD Click Properties→ Hardware→ Device ManagerManually Reinstalling Drivers Restoring Your Operating System Fix a Problem section, click Hardware TroubleshooterClick Start→ Help and Support Starting System Restore Using Microsoft Windows System RestoreUndoing the Last System Restore Enabling System Restore Using the Operating System CDReinstalling Windows Before You BeginReinstalling Software Reinstalling Software Before You Begin Adding and Replacing PartsRecommended Tools Turning Off Your Computer100 Hard Drive101 Returning a Hard Drive to Dell Media BayRemoving the Device Security Screw 102103 Removing and Installing Media Bay Devices104 Hinge Cover105 Keyboard106 107 Memory108 109 110 Subscriber Identity Module SIM Card Wireless Cards111 112 Wireless Local Area Network Wlan Cards113 114 Mobile Broadband or Wireless Wide Area Network Wwan Cards115 FCM Flash Cache Module116 Internal Card With Bluetooth Wireless Technology117 118 Coin-Cell Battery119 120 121 Dell QuickSet122 123 Specifications124 Ports and ConnectorsMemory CommunicationsVideo 125Audio Display 126127 BatteryKeyboard Touch PadAC Adapter 128Physical Environmental 129130 DellConnect Online Services Technical Support and Customer ServiceGetting Help Obtaining Assistance132 AutoTech ServiceAutomated Order-Status Service Problems With Your Order133 134 Before You CallContacting Dell Diagnostics Checklist135 136 Visit support.dell.comAppendix Cleaning Your ComputerComputer, Keyboard, and Display Touch PadCleaning an Optical Mouse Cleaning a Non-Optical MouseFloppy Drive CDs and DVDsFCC Notice U.S. Only Macrovision Product NoticeFCC Class B 139140 141 GlossaryDevice driver See driver 142Docking device See APR 143144 145 Module bay See media bay 146147 148 149 150 Video resolution See resolution
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PP04X, D830 specifications

The Dell PP04X, commonly known as the Dell Latitude E6420, is a versatile and robust laptop that is designed for business professionals and power users alike. It combines performance, durability, and a wide array of connectivity options, making it a popular choice in the corporate world.

One of the standout features of the PP04X is its solid build quality. The laptop is constructed with a premium aluminum chassis paired with a magnesium alloy frame, ensuring it can withstand the rigors of daily use. The spill-resistant keyboard provides an added layer of protection against accidental spills, making this device a reliable option for users on the go.

The Dell PP04X is powered by Intel's second-generation Core processors, providing excellent performance for multitasking and demanding applications. With options ranging from Core i3 to Core i7, users can select the level of power they need for their specific tasks. The laptop supports up to 8GB of DDR3 RAM, which contributes to its ability to handle multiple applications simultaneously without compromising speed.

In terms of storage, the Latitude E6420 offers various configurations, including traditional hard drives (HDD) and solid-state drives (SSD), allowing users to balance performance and storage capacity based on their requirements. The inclusion of SSD options results in faster boot times and quicker file access, greatly enhancing overall productivity.

The display of the Dell PP04X is another highlight. It features a 14-inch HD screen with anti-glare technology, making it suitable for use in various lighting conditions, whether in a brightly lit office or while traveling. The high-resolution screen ensures crisp visuals, ideal for presentations and detailed graphic work.

Connectivity options on the Latitude E6420 are plentiful, featuring multiple USB ports, an HDMI output, and an ExpressCard slot for expandability. Additionally, users can opt for built-in mobile broadband capabilities to stay connected on the move.

Dell also places a strong emphasis on security in the PP04X. The laptop includes features such as a fingerprint reader, smart card reader, and optional TPM (Trusted Platform Module) for enhanced security, ensuring that sensitive information remains protected.

Overall, the Dell PP04X Latitude E6420 is an excellent choice for business users who require a durable and powerful laptop. With its blend of performance, security features, and connectivity options, it is well-suited to meet the demands of a fast-paced work environment. Whether for office use or travel, the PP04X provides a reliable and efficient computing experience.
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