Dell PP04X, D830 manual Reinstalling Drivers and Utilities, Using Windows Device Driver Rollback

Page 94

Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon.

If an exclamation point is next to the device name, you may need to try "Reinstalling Drivers and Utilities" on page 92.

Reinstalling Drivers and Utilities

NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities CD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly.

Using Windows Device Driver Rollback

If a problem occurs on your computer after you install or update a driver, use Windows Device Driver Rollback to replace the driver with the previously installed version.

For Windows XP:

1Click Start and right-click My Computer.

2Click PropertiesHardwareDevice Manager.

3Right-click the device for which the new driver was installed and click Properties.

4Click DriversRoll Back Driver.

For Windows Vista:

1Click the Windows Vista Start button,, and right-click Computer.

2Click PropertiesDevice Manager.

NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager.

3Right-click the device for which the new driver was installed and click Properties.

4Click DriversRoll Back Driver.

If Device Driver Rollback does not resolve the problem, use "Using Microsoft Windows System Restore" on page 95 to return your computer to the operating state that existed before you installed the new driver.

Using the Drivers and Utilities CD

If using Device Driver Rollback or System Restore does not resolve the problem, then reinstall the driver from the Drivers and Utilities CD.

1Save and close any open files, and exit any open programs.

2Insert the Drivers and Utilities CD.

In most cases, the CD starts running automatically. If it does not, start Windows Explorer, click your CD drive directory to display the CD contents, and then double-click the autorcd.exe file. The first

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Reinstalling Software

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Contents User’s Guide Abbreviations and Acronyms Contents Microsoft Windows Logo Key Functions Customizing the Touch Pad and Track StickSetting Up and Using Networks Securing Your Computer Program stops responding or crashes repeatedly Traveling With Your Computer 102 Internal Card With Bluetooth Wireless Technology 116100 104135 Returning Items for Warranty Repair or Credit 133134 137Finding Information What Are You Looking For? Find It HereService Tag and Microsoft Windows License What Are You Looking For? Dell Support Website support.dell.comTo view Dell QuickSet Help, right-click the Quickset About Your Computer Front ViewV I C E S T a T U S L I G H T S About Your Computer Y B O a R D S T a T U S L I G H T S Left Side View D I O C O N N E C T O R S Right Side View Connect USB devices, such as a mouse, keyboard, or printer Back View Connects serial devices, such as a mouse or handheld device Bottom View About Your Computer Start the Files and Settings Transfer Wizard Transferring Information to a New ComputerClick Start→ Files and Settings Transfer Wizard Windows Vista Page Using a Battery Battery PerformanceMicrosoft Windows Power Meter Checking the Battery ChargeDell QuickSet Battery Meter Check the Battery ChargeLow-Battery Warning Conserving Battery PowerPower Management Modes Standby ModeHibernate Mode Click Start→ Shut Down→ Stand by. orCharging the Battery Configuring Power Management SettingsReplacing the Battery Storing a Battery Numeric Keypad Using the KeyboardBattery Key CombinationsDisplay Functions Power ManagementMicrosoft Windows Logo Key Functions Touch Pad Customizing the Touch Pad and Track Stick Changing the Track Stick CapMouse Properties window Using Multimedia Playing CDs or DVDsVolume Control Window Adjusting the VolumeAdjusting the Picture Volume Control ButtonsUsing the Display Adjusting BrightnessMicrosoft Windows XP Microsoft Windows XP Using the Ambient Light Sensor Click the Settings tab→ Advanced→ Displays tabAmbient light sensor Using the Display Setting Up a Network in Microsoft Windows XP Setting Up and Using NetworksConnecting a Network or Broadband Modem Cable Setting Up a Network in Microsoft Windows VistaWhat You Need to Establish a Wlan Connection Wireless Local Area Network WlanChecking Your Wireless Network Card Start Button and Connect To OptionOrder Confirmation for Your Computer Connecting to a Wlan Determining the Wireless Network Device ManagerMobile Broadband or Wireless Wide Area Network Wwan Completing the Connection to the WlanConnecting to a Mobile Broadband Network Checking Your Mobile Broadband CardLocation Profile Settings General Mobility Settings Click Start→ All Programs→ Dell WirelessEnabling/Disabling the Dell Mobile Broadband Network Card Internet Connection Firewall Dell Wi-Fi Catcher Network LocatorButton → Help and Support Card Types Using CardsInstalling a PC Card or ExpressCard Card BlanksExpressCard Removing a Card or Blank Using Cards Security Cable Lock Installing a Smart CardSecuring Your Computer Smart CardsPasswords Using an Administrator Password Using a Primary/System PasswordType of Password Features Using a Hard Drive Password Enabling the TPM Feature Trusted Platform Module TPMComputer Tracking Software Security Management SoftwareIf Your Computer Is Lost or Stolen Dell Diagnostics TroubleshootingDell Technical Update Service When to Use the Dell DiagnosticsDell Diagnostics Main Menu Insert the Drivers and Utilities CDOption Function Test System Run System Diagnostics Exit Dell Support Utility Accessing the Dell Support UtilityClicking the Dell Support Icon Double-Clicking the Dell Support Icon Drive ProblemsCD and DVD drive problems Click Start→ My Computer. In Windows VistaIf you hear an unfamiliar scraping or grinding sound Hard drive problemsProblems writing to a CD/DVD-RW drive Click Start→ My ComputerMail, Modem, and Internet Problems Error Messages Diagnostics see Dell Diagnostics on Click Start→ Control Panel→ Add or Remove Programs External keyboard problems Ieee 1394 Device ProblemsKeyboard Problems Click Device ManagerComputer does not start up Lockups and Software ProblemsUnexpected characters Computer stops respondingSolid blue screen appears Other software problemsProgram stops responding or crashes repeatedly Click Task Manager→ click ApplicationsNetwork Problems Memory ProblemsGeneral PC Card or ExpressCard Problems Power ProblemsDocking Power Considerations Printer ProblemsEnsuring Sufficient Power for Your Computer AC Power Loss While the Computer Is DockedScanner Problems Sound and Speaker ProblemsNo sound from integrated speakers Touch Pad or Mouse ProblemsNo sound from headphones No sound from external speakersIf the display is blank Video and Display ProblemsIf the display is difficult to read If only part of the display is readable Click Start→ Control Panel→ Appearance and ThemesSystem Setup Screens System Setup ProgramViewing the System Setup Screens OverviewChanging the Boot Sequence Commonly Used SettingsPerforming a One-Time Boot Changing COM Ports System Setup Program Packing the Computer Traveling With Your Computer Identifying Your Computer Travel TipsTraveling by Air Drivers Reinstalling SoftwareWhat Is a Driver? Identifying DriversUsing the Drivers and Utilities CD Reinstalling Drivers and UtilitiesUsing Windows Device Driver Rollback Click Properties→ Hardware→ Device ManagerManually Reinstalling Drivers Restoring Your Operating System Fix a Problem section, click Hardware TroubleshooterClick Start→ Help and Support Starting System Restore Using Microsoft Windows System RestoreUndoing the Last System Restore Reinstalling Windows Using the Operating System CDEnabling System Restore Before You BeginReinstalling Software Reinstalling Software Recommended Tools Adding and Replacing PartsBefore You Begin Turning Off Your ComputerHard Drive 100101 Removing the Device Security Screw Media BayReturning a Hard Drive to Dell 102Removing and Installing Media Bay Devices 103Hinge Cover 104Keyboard 105106 Memory 107108 109 110 Subscriber Identity Module SIM Card Wireless Cards111 Wireless Local Area Network Wlan Cards 112113 Mobile Broadband or Wireless Wide Area Network Wwan Cards 114FCM Flash Cache Module 115Internal Card With Bluetooth Wireless Technology 116117 Coin-Cell Battery 118119 120 Dell QuickSet 121122 Specifications 123Memory Ports and Connectors124 CommunicationsVideo 125Audio 126 DisplayKeyboard Battery127 Touch PadAC Adapter 128Physical 129 Environmental130 Getting Help Technical Support and Customer ServiceDellConnect Online Services Obtaining AssistanceAutoTech Service 132Automated Order-Status Service Problems With Your Order133 Before You Call 134Contacting Dell Diagnostics Checklist135 Visit support.dell.com 136Computer, Keyboard, and Display Cleaning Your ComputerAppendix Touch PadFloppy Drive Cleaning a Non-Optical MouseCleaning an Optical Mouse CDs and DVDsFCC Class B Macrovision Product NoticeFCC Notice U.S. Only 139140 Glossary 141142 Device driver See driver143 Docking device See APR144 145 146 Module bay See media bay147 148 149 Video resolution See resolution 150
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