Dell DCRM, 0NWK08A01 setup guide Starting Dell Diagnostics From Your Hard Drive

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Using Support Tools

Dell Diagnostics

If you experience a problem with your computer, perform the checks in “Lockups and Software Problems” on page 34 and run the Dell Diagnostics before you contact Dell for technical assistance.

It is recommended that you print these procedures before you begin.

NOTE: Dell Diagnostics works only on Dell computers.

NOTE: The Drivers and Utilities disc may not ship with your computer.

Ensure that the device that you want to test displays in the system setup program and is active. Press <F2> during POST (Power On Self Test) to enter the System Setup (BIOS) utility.

Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities disc.

Starting Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display a screen image, contact Dell (see “Contacting Dell” on page 57).

1.Ensure that the computer is connected to an electrical outlet that is known to be working properly.

2.Turn on (or restart) your computer.

3.When the DELL™ logo appears, press <F12> immediately. Select Diagnostics from the boot menu and press <Enter>.

This may invoke the Pre-Boot System Assessment (PSA) on your computer.

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Contents SETUP GUIDE Page SETUP GUIDE June 2010 P/N NWK08 Rev. A01 Contents Index Setting Up Your Studio XPS Desktop Before Setting Up Your Computer Connect the Keyboard and Mouse Connect the Display Connection Type Computer Cable Display Connect the Network Cable Optional Connect the Power Cable Press the Power Button Set Up Microsoft Windows Create System Recovery Media Recommended Setting Up a Wired Connection Connect to the Internet OptionalSetting Up a Wireless Connection Setting Up Your Internet ConnectionClick Start → Control Panel Connect to the Internet window appears Using Your Studio XPS Desktop Front View FeaturesUsing Your Studio XPS Desktop Top View Features USB 2.0 connectors 3 Connect Hard-drive activity light Turns onBack View Features Using Your Studio XPS Desktop Back Panel Connectors Using Your Studio XPS Desktop Software Features Productivity and CommunicationEntertainment and Multimedia Add an Icon Dell DockAdd a Category Remove a Category or IconDell DataSafe Online Backup Solving Problems Beep Code Possible ProblemBeep Codes Wired Connections Network ProblemsWireless Connections If the network connection is lostPower Problems If the power light is solid amber Memory Problems If you experience other memory problemsIf you receive an insufficient memory message If a program stops responding End the program Click ApplicationsClick End Task Start menu Assistance from Dell Technical Using Support ToolsDell Support Center About Your System System My Dell Downloads System MessagesCPU fan failure CPU fan has failed. CPU Hardware Troubleshooter Click Start → Help and SupportDell Diagnostics Starting Dell Diagnostics From Your Hard DriveIf PSA is invoked Insert the Drivers and Utilities disc Remove the Drivers and Utilities disc Restoring Your Operating System Option UseUndoing the Last System Restore System RestoreStarting System Restore Click Undo my last restoration and click NextDell DataSafe Local Backup Dell DataSafe Local Backup BasicUpgrading to Dell DataSafe Local Backup Professional Click Upgrade NowSelect Repair Your Computer System Recovery Media Dell Factory Image Restore Performing Dell Factory Image Restore Getting Help Technical Support and Customer Service DellConnectOnline Services Dell Support websitesDell Support e-mail addresses Automated Order-Status Service Product InformationReturning Items for Repair Under Warranty or for Credit Diagnostic Checklist Before You CallContacting Dell For customers in the United States, call 800-WWW-DELLFinding More Information and Resources If you need to SeeDell Support Center. To launch the Dell Computer Information SpecificationsComputer Model DrivesExternal Connectors MemoryAudio CommunicationVideo Expansion SlotsPower Memory Card ReaderPhysical Computer Environment Appendix Macrovision Product NoticeImporter DcrmIndex Index Index Page Page 0NWK08A01