w w w . d e l l . c o m s u p p o r t . d e l l . c o m
To download the utility from the Dell Support website, go to the Downloads section of the website and select your computer model from the
NSS provides critical updates for your operating system and support for Dell™
NOTE: NSS is critical for the correct operation of USB devices, including the Dell D/Bay, D/Dock, D/Port, and D/View devices.
Lockups and Software Problems
CAUTION: Before you perform the following procedures, see the safety instructions in the Product
Information Guide.
The computer does not start up
E N S U R E T H A T T H E AC A D A P T E R I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H E E L E C T R I C A L
O U T L E T
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.
A program stops responding
E N D T H E P R O G R A M —
1 Press <Ctrl><Shift><Esc> simultaneously.
2Click Applications.
3Click the program that is no longer responding.
4Click End Task.
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