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S C A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, you frequently receive
R U N T H E D E L L D I A G N O S T I C S — If all tests run successfully, the error condition is related to a software problem.
Running the Dell Diagnostics
CAUTION: Before you perform the following procedures, see the safety instructions located in the
Product Information Guide.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Solving Problems" (see your online User’s Guide) and run the Dell Diagnostics before you contact Dell for technical assistance.
NOTICE: The Dell Diagnostics works only on Dell™ computers.
Start the Dell Diagnostics from either your hard drive or from the optional Drivers and Utilities CD (also known as the ResourceCD).
Starting the Dell Diagnostics From Your Hard Drive
The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.
NOTE: If your computer cannot display a screen image, contact Dell.
1Shut down the computer.
2If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.
3Connect the computer to an electrical outlet.
4Turn on the computer. When the DELL™ logo appears, press <F12> immediately.
NOTE: If you cannot see anything on your display, hold down the mute button and press the computer’s power button to begin the Dell Diagnostics. The computer automatically runs the
NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your optional Drivers and Utilities CD.
If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer and try again.
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