Dell 924 Error Messages and Lights, Error Code Error Message What it indicates Solution

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w w w . d e l l . c o m s u p p o r t . d e l l . c o m

MA K E S U R E T H E P A P E R I S N O T W R I N K L E D , T O R N , O R D A M A G E D .

MA K E S U R E T H E P A P E R I S C E N T E R E D I N T HE P A PE R S UP P O R T , A N D T H E PA P E R G U I D E S R E S T A G A I NS T T H E L E F T A N D R I G H T S I D E S O F T H E P A P E R.

CH E C K F O R A P A P E R J A M .

Using your printer and your computer

Follow the instructions on the screen for clearing the paper jam.

Using your printer only

If the paper jam is located in the paper support: 1 Turn off your printer.

2 Firmly grasp the paper, and gently pull it from the printer. 3 Turn on your printer, and print the document again.

If the paper jam is not visible: 1 Turn off your printer.

2 Lift the printer unit, and position the scanner support between the tabs to keep it open. 3 Gently pull the paper from the printer.

4 Close the printer (scanner unit), turn on the printer, and print the document again.

Error Messages and Lights

The following error messages can be found on your computer screen or operator panel display.

Error Code: Error Message:

What it indicates:

Solution:

Blinking Power

The printer has a paper jam or

If a paper jam exists, see "Paper

Button

is out of paper.

Problems" on page 57. If your printer

 

 

is out of paper, see "Loading Paper"

 

 

on page 19.

Ink Low

The ink cartridge is running

 

low on ink. The Low Ink Alert

 

occurs when your ink

 

cartridges reach levels of 25

 

percent, 15 percent, and 5

 

percent remaining.

Replace the ink cartridge. For more information, see "Replacing Ink Cartridges" on page 49.

Reserve Tank A print cartridge’s available ink

Order a new ink cartridge from Dell

dot count is zero.

at www.dell.com/supplies, and

 

replace the old ink cartridge.

 

 

58

Troubleshooting

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Contents Look Inside For Malaysia LuxembourgAustralia AustriaUnited States Government Restricted Rights W . d e l l . c o m s u p p o r t . d e l l . c o m Contents Using the Dell All-In-One Center Removing and Reinstalling the SoftwareTroubleshooting Cleaning the Ink Cartridge NozzlesDell Software License Agreement Page W . d e l l . c o m s u p p o r t . d e l l . c o m About Your Printer Understanding the Printer PartsPart Description Printer unit until it rests on the main body of the printerSetting the Language on Your Printer Setting Up Your PrinterResetting the Language on Your Printer Using the Operator Panel UseOperator Panel Menus Copy Mode Menu Submenu item SettingsUnderstanding the Automatic Paper Type Sensor Quality/Speed settingsMenu Submenu item Click Printing Preferences Loading Paper Print Media Guidelines Load up to Make surePlacing Your Document on the Scanner Glass Place the document on the scanner glass Close the top cover Printing Printing a DocumentPrinting Photos Print Borderless Photos Copying Copying Documents Using the Operator PanelPrinting Photos From a PictBridge-Compatible Camera Copying Documents Using Your Computer Click See More Copy Settings toCopying Photos Using Your Computer Copying Photos Without a ComputerChanging Copy Settings Click this tabScanning Photos ScanningComputer Scanning Multiple Pages or Images Scanning a Photo or Document Across a Network Editing Scanned Text Using Optical Character Recognition OCR Saving an Image on Your Computer Mailing a Scanned Image or DocumentFaxing Enlarging or Reducing Images or DocumentsInstalling Microsoft Fax Console in Windows XP Faxing a Paper Document Receiving a Fax Using Fax Console or Fax Service Management Faxing Electronic DocumentsChanging the Fax Configuration Using the Printer Using the Dell All-In-One Center Understanding the SoftwareThis section You can Using Printing Preferences To access Printing PreferencesFor all Black Printing Complete-A-Print settingsTab Options BorderlessUsing Dell Picture Studio Dell Ink Management SystemUnderstanding the Software Removing and Reinstalling the Software Windows XP, click Start→ My ComputerUnderstanding the Software Ink Cartridge Maintenance Replacing Ink CartridgesInk Cartridge Maintenance Ink Cartridge Maintenance Ink Cartridge Maintenance Aligning Ink Cartridges Click Align Print CartridgesCleaning the Ink Cartridge Nozzles Click Clean Print CartridgesSetup Problems Computer ProblemsPrinter Problems For more information, see Error Messages and Lights onFaxing Problems General ProblemsPaper Problems Error Messages and Lights Error Code Error Message What it indicates Solution1100 Improving Print Quality Automated Order-Status Service Technical AssistanceContacting Dell Argentina Buenos Aires AnguillaAntigua and Barbuda ArubaBarbados Austria Vienna Website support.euro.dell.comBahamas Belgium BrusselsCayman Islands Canada North York, OntarioChile Santiago Colombia China XiamenCosta Rica Dominica Czech Republic Prague Website support.euro.dell.comDenmark Copenhagen Website support.euro.dell.com Dominican RepublicCorporate France Paris Montpellier Website support.euro.dell.comHome and Small Business Germany Langen Website support.euro.dell.comGuatemala Greece Website support.euro.dell.comGrenada GuyanaItaly Milan Website support.euro.dell.com Ireland Cherrywood Website support.euro.dell.comJamaica Japan Kawasaki Website support.jp.dell.com Korea SeoulMacao Latin AmericaLuxembourg Website support.euro.dell.com Malaysia Penang Website support.ap.dell.comNetherlands Antilles MexicoMontserrat Netherlands Amsterdam Website support.euro.dell.comPeru Norway Lysaker Website support.euro.dell.comPanama Poland Warsaw Website support.euro.dell.comSouth Africa Johannesburg Website support.euro.dell.com Singapore Singapore Website support.ap.dell.comSlovakia Prague Website support.euro.dell.com 09/091Sweden Upplands Vasby Website support.euro.dell.com Spain Madrid Website support.euro.dell.comSwitzerland Geneva Website support.euro.dell.com Trinidad/Tobago Taiwan Website support.ap.dell.comThailand Website support.ap.dell.com Turks and Caicos IslandsBracknell Website support.euro.dell.com UruguayVirgin Islands A. Austin, TexasBusiness VenezuelaContacting Dell Appendix Terms and Conditions of SaleSoftware Applicable Law Not For Resale or Export Governing Law What is covered by this limited warranty? Limited Warranties and Return PolicyHow long does this limited warranty last? What will Dell do? Total Satisfaction Return Policy U.S. Only Consumables Limited Warranty U.S. Only Dell Printer Consumables Limited WarrantiesExport Regulations Limited WarrantyDell Software License Agreement Government Restricted Rights Regulatory NoticesGeneral FCC Notices U.S. Only Appendix D ex Index
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