Product Specific Problems

Specific Symptoms

What You Experience

Possible Solutions

Screen image is too small

Cannot adjust the monitor with the buttons on the front panel

No Input Signal when user controls are pressed

Image is centered on screen, but does not fill entire viewing area

OSD does not appear on the screen

No picture, the LED light is green. When you press "+", "-" or "Menu" key, the message "No S- Video input signal", or "No Composite input signal", or "No Component input signal" appears

Check the Scaling Ratio setting in Image Setting OSD.

Reset the monitor to Factory Settings.

Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor.

Check whether OSD is locked. If yes, press and hold button above power button for 10 seconds to unlock. See Menu Lock.

Check the signal source. Ensure the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard.

Check to make sure Video Source to S-Video, Composite or Component is powered and playing video media.

Check whether the signal cable is plugged in properly. Re-plug the signal cable if necessary. Reset the computer or video player.

The picture does not fill the entire The picture cannot fill the height

screen.

or width of the screen

Due to different video formats (aspect ratio) of DVDs, the monitor may display in full screen. Run the built-in diagnostics.

The graphics card sometimes underscan /underscan in HDMI so you will not get a full screen, instead you will black borders for 4 sides. To overcome, the user is expected to adjust the overscan/underscan % in the graphics option.

NOTE: When choosing DVI-D/DP/mDP/HDMI mode, the Auto Adjust function will not be available.

Universal Serial Bus (USB) Specific Problems

Specific Symptoms	What You Experience	Possible Solutions
USB interface is not working	USB peripherals are not working	Check that your monitor is turned On.
		Reconnect the upstream cable to your computer.
		Reconnect the USB peripherals (downstream connector).
		Switch off and then turn on the monitor again.
		Reboot the computer.
		Some USB devices like external portable HDD require higher electric current; connect the device
		directly to the computer system.
USB 3.0 speed is slow	USB 3.0 peripherals working	Check that your computer is USB 3.0 compatible.
	slowly or not working at all	Some computers have both USB 3.0 and USB 2.0 ports. Ensure that the correct USB port is
		used.
		Reconnect the upstream cable to your computer.
		Reconnect the USB peripherals (downstream connector).
		Reboot the computer.