Dell P170S/P190S Flat Panel Monitor User's Guide |
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Synchronization Problems | Screen is scrambled or appears torn | Reset the monitor to Factory Settings. |
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| Perform Auto Adjust via OSD. |
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| Adjust Phase and Pixel Clock controls via OSD. |
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| Perform monitor Self Test Feature Check to determine if scrambled screen appears in |
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| Check for bent or broken pins in the video cable connector. |
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| Restart the computer in the safe mode. |
Safety Related Issues | Visible signs of smoke or sparks | Do not perform any troubleshooting steps. |
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| Contact Dell immediately. |
Intermittent Problems | Monitor turns on & off | Ensure that the video cable connecting the monitor to the computer is connected properly and is |
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| secure. |
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| Reset the monitor to Factory Settings. |
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| Perform monitor Self Test Feature Check to determine if the intermittent problem occurs in |
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| mode. |
Missing Color | Picture lacks color | Perform monitor Self Test Feature Check. |
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| Ensure that the video cable connecting the monitor to the computer is connected properly and is |
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| secure. |
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| Check for bent or broken pins in the video cable connector. |
Wrong Color | Picture color is not good | Change the color to "User Preset" |
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| Adjust R/G/B value of "User Preset" |
Image retention from a static image left on the monitor for a long period of time
Faint shadow from the static image displayed appears on the screen
Use the Power Management feature to turn off the monitor at all times when not in use (for more information, see Power Management Modes).
Alternatively, use a dynamically changing screensaver.
Product-Specific Problems
SPECIFIC SYMPTOMS
Screen image is too small
Cannot adjust the monitor with the buttons on the front panel
No Input Signal when user controls pressed
The monitor will not fill the entire screen.
WHAT YOU EXPERIENCE | POSSIBLE SOLUTIONS |
Image is centered on screen, but | Perform monitor reset on "Factory Reset" |
does not fill entire viewing area |
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OSD does not appear on the | Turn the monitor off and unplug the power cord and then plug back and power on |
screen |
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No picture, the LED light is green. | Check the signal source. Ensure that the computer is not in power saving by moving the mouse or |
When press "+", | pressing any key on the keyboard. |
key, the message " No input | Check whether the signal cable is plugged in and seated properly. |
signal " will appear. | necessary. |
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The picture does not fill the height | Due to the |
or width of the screen. |
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USB Problems
Specific Symptoms | What You Experience | Possible Solutions |
USB interface is not working USB peripherals are not working.
High Speed USB 2.0 interface is High Speed USB 2.0 peripherals working slowly or not
slow | at all. |
Check that your monitor is turned ON. Reconnect the upstream cable to your computer. Reconnect the USB peripherals (downstream connector). Switch off and then turn on the monitor again.
Check that your computer is USB 2.0 capable. Verify USB 2.0 source on your computer. Reconnect the upstream cable to your computer. Reconnect the USB peripherals (downstream connector).
Troubleshooting the Dell™ Soundbar (Optional)
COMMON SYMPTOMS | WHAT YOU EXPERIENCE | POSSIBLE SOLUTIONS |
No Sound | Soundbar has power - power | Plug the audio |
| indicator is on. | Set all Windows volume controls to their maximum. |
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| Play some audio content on the computer (i.e., audio CD, or MP3). |
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| Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting. |
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| Clean and reseat the audio |
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