Dell 3008WFP appendix Solving Problems, Monitor Specific Troubleshooting, Common Problems

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Solving Problems

Dell™ 3008WFP Flat Panel Monitor User's Guide

Monitor Specific Troubleshooting

Common Problems

Video Problems

Product Specific Problems

Universal Serial Bus Specific Problems

Troubleshooting the Dell™ Soundbar

Troubleshooting the Card Reader

CAUTION: Before you begin any of the procedures in this section, follow the Safety Instructions.

Monitor Specific Troubleshooting

Self-Test Feature Check

Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:

1.Turn off both your computer and the monitor.

2.Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove both Digital (white connector) and the Analog (blue connector) cables from the back of computer.

3.Turn on the monitor.

The floating dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly. While in self-test mode, the power LED remains blue. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll through the screen.

or

4.This box also appears during normal system operation if the video cable becomes disconnected or damaged.

5.Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.

If your monitor screen remains blank after you use the previous procedure, check your video controller and computer, because your monitor is functioning properly.

NOTE: Self test feature check is not available for S-Video, Composite, and Component video modes.

Common Problems

The following table contains general information about common monitor problems you might encounter and the possible solutions.

Common Symptoms

What You

 

Possible Solutions

 

Experience

 

 

No Video/ Power LED off

No picture

Ensure that the video cable connecting the monitor and the computer is properly connected and secure.

 

 

Verify that the power outlet is functioning properly using any other electrical equipment.

 

 

Ensure that the power button depressed fully.

 

 

 

 

No Video/ Power LED on

No picture or no

Increase brightness & contrast controls via OSD.

 

brightness

Perform monitor self-test feature check.

 

 

Check for bent or broken pins in the video cable connector.

 

 

Ensure that the correct input source is selected via the Input Source Select button.

 

 

Run the built-in diagnostics.

 

 

 

 

Poor Focus

Picture is fuzzy,

Perform Auto Adjust via OSD.

 

blurry, or ghosting

Adjust the Phase and Pixel Clock controls via OSD.

 

 

Eliminate video extension cables.

 

 

Reset the monitor to Factory Settings.

 

 

Change the video resolution to the correct aspect ration (16:10).

 

 

 

 

Shaky/Jittery Video

Wavy picture or

Perform Auto Adjust via OSD.

 

fine movement

Adjust the Phase and Pixel Clock controls via OSD.

 

 

Reset the monitor to Factory Settings.

 

 

Check environmental factors.

 

 

Relocate the monitor and test in another room.

 

 

 

 

Missing Pixels

LCD screen has

Cycle power on-off.

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Contents About Your Monitor Solving Problems Dell 3008WFP Flat Panel Monitor Users GuideAbout Your Monitor Product FeaturesIdentifying Parts and Features Front View Front View Front panel controls Label DescriptionSide View Back ViewLeft view Right view Label Description Power Management Modes Monitor SpecificationsBottom View Pin Pin Side of the Connected Signal Number Cable Pin Pin Side of the Connected Signal Cable NumberPin Assignments Pin Number 20-pin Side of the Connected Signal Cable Pin Number 19-pin Side of the Connected Signal CableVideo Connector Page Pin Number Pin Side Signal Cable Transfer speed Data Rate Power ConsumptionPin Number Pin Side Connector Universal Serial Bus USB InterfacePlug and Play Capability Card Reader SpecificationsSlot Number Flash memory cards type Flat Panel Specifications MS PROPage Appendix Visit support.dell.comSetting Up Your Monitor Click Change Display Settings Click Advanced Settings Operating the Monitor Using the Front PanelFront panel Button Input Source Select Description Using the On-Screen Display OSD Menu Accessing the Menu SystemSelect to exit the main menu Use this menu to activate Brightness/Contrast adjustmentIcon Menu Description Submenus Back BrightnessDisplayPort Back Auto SelectComponent Video Composite Exit Menu Push to go back to the main menu Hue Saturation Color Reset Exit Menu VGA/DVI-D input Video inputAudio Configuration Display Reset Exit MenuBack Language Menu Transparency Menu Timer Menu Lock Audio OptionsReset Exit Menu PBP SettingsPBP Source Preset Modes Contrast Hue Saturation Exit Menu Back ModeOSD Warning Messagess VGA DVI-D 1 / DVI-D DisplayPort Setting the Optimal ResolutionClick Change Display Settings Video Composite ComponentTilt/Swivel Using the Dell Soundbar OptionalUsing the Tilt, Swivel, and Vertical Extension Vertical ExtensionBack to Contents Setting Up Your Monitor Dell 3008WFP Flat Panel Monitor Setting Up the Monitor Connecting Your MonitorRemoving the Stand Organizing Your CablesAttaching the Soundbar Attaching the Stand Back to Contents Common Problems Solving ProblemsMonitor Specific Troubleshooting Common Symptoms What You Possible Solutions ExperienceProduct Specific Problems Video ProblemsCommon Symptoms What You Experience Possible Solutions Troubleshooting the Dell Soundbar Universal Serial Bus USB Specific ProblemsCommon What You Experience Possible Solutions Symptoms Computer Management, click Disk Management Troubleshooting the Card ReaderClick Change Drive Letter and Paths
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