
Cannot adjust the monitor | OSD does not appear on the screen | • | Turn off the monitor, unplug the power cord, plug back, and then turn on the |
with the buttons on the |
|
| monitor. |
front panel |
|
|
|
|
|
|
|
The monitor will not go | No picture, the LED light is blue. When | • | Move mouse or hit any key on the keyboard or activate the video player, then |
into power saving mode. | press “+”, |
| access the OSD to set Audio to off state. |
| No |
|
|
| input signal ” or “ No Component input |
|
|
| signal ” appears |
|
|
No Input Signal when user | No picture, the LED light is blue. When | • | Check the signal source. Ensure the Computer is not in the power saving mode |
controls are pressed | press +, - or Menu key, the message No S- |
| by moving the mouse or pressing any key on the keyboard. |
| Video input signal, No Composite input | • | Check to make sure Video Source to |
| signal, or No Component input signal |
| powered and playing video media. |
| appears | • | Check whether the signal cable is plugged in properly. |
|
|
| if necessary. |
|
| • | Reset the computer or video player. |
|
|
|
|
The picture does not fill | The picture cannot fill the height or width of | • | Due to different video formats (aspect ratio) of DVDs, the monitor may display in |
the entire screen. | the screen |
| full screen. |
|
|
|
|
NOTE: When choosing
Universal Serial Bus (USB) Specific Problems
Common | What You Experience |
| Possible Solutions |
|
Symptoms |
|
|
|
|
USB | USB peripherals are not working | • | Check that your monitor is turned ON. |
|
interface is |
| • | Reconnect the upstream cable to your computer. |
|
not |
| • | Reconnect the USB peripherals (downstream connector). |
|
working |
| • | Switch off and then turn on the monitor again. |
|
|
| • | Reboot the computer. |
|
|
| • | Some USB devices like external portable HDD require higher electric |
|
|
|
| current; connect the device directly to the computer system. |
|
|
|
|
|
|
High | High Speed USB 2.0 peripherals working | • | Check that your computer is USB |
|
Speed USB | slowly or not working at all | • | Some computers have both USB 2.0 and USB 1.1 ports. Ensure that the |
|
2.0 |
|
| correct USB port is used. |
|
interface is |
| • | Reconnect the upstream cable to your computer. |
|
slow. |
| • | Reconnect the USB peripherals (downstream connector). |
|
|
| • | Reboot the computer. |
|
|
|
|
|
|
|
|
|
|
|
Troubleshooting the Dell™ Soundbar
Common Symptoms | What You Experience |
| Possible Solutions |
No Sound | No power to Soundbar - the | • | Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if |
| power indicator is off |
| the power indicator (green LED) on the front of the Soundbar is illuminated. |
| • | Ensure that the power cable from the Soundbar is plugged into the monitor. | |
| 3008WFP) | • | Ensure that the monitor has power. |
|
| • | If the monitor has no power, see Monitor Specific Troubleshooting for monitor common |
|
|
| problem. |
|
|
|
|
No Sound | Soundbar has power - power | • | Plug the audio |
| indicator is on | • | Set all volume controls to their maximum and ensure that the mute option is not |
|
|
| enabled. |
|
| • | Play some audio content on the computer (example, audio CD, or MP3). |
|
| • | Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting. |
|
| • | Clean and reseat the audio |
|
| • | Test the Soundbar using another audio source (For example: portable CD player, MP3 |
|
|
| player). |
|
|
|
|
Distorted Sound | Computer's sound card is used | • | Clear any obstructions between the Soundbar and the user. |
| as the audio source | • | Confirm that the audio |
|
| • | Set all Windows volume controls to their midpoints. |
|
| • | Decrease the volume of the audio application. |
|
| • | Turn the Power/Volume knob on the Soundbar |
|
|
| setting. |
|
| • | Clean and reseat the audio |
|
| • | Troubleshoot the computer's sound card. |
|
| • | Test the Soundbar using another audio source (For example: portable CD player, MP3 |
|
|
| player). |
|
| • | Avoid using an audio cable extension or audio jack converter. |
|
|
|
|
Distorted Sound | Other audio source is used | • | Clear any obstructions between the Soundbar and the user. |
|
| • | Confirm that the audio |
|
|
| source. |
|
| • | Decrease the volume of the audio source. |
|
| • | Turn the Power/Volume knob on the Soundbar |
|
|
| setting. |
|
| • | Clean and reseat the audio |
|
|
|
|
Unbalanced Sound Output | Sound from only one side of | • | Clear any obstructions between the Soundbar and the user. |
| Soundbar | • | Confirm that the audio |
|
|
| or audio source. |
|
| • | Set all Windows audio balance controls |
|
| • | Clean and reseat the audio |