Dell 3008WFP Universal Serial Bus USB Specific Problems, Troubleshooting the Dell Soundbar

Page 36

Cannot adjust the monitor

OSD does not appear on the screen

Turn off the monitor, unplug the power cord, plug back, and then turn on the

with the buttons on the

 

 

monitor.

front panel

 

 

 

 

 

 

 

The monitor will not go

No picture, the LED light is blue. When

Move mouse or hit any key on the keyboard or activate the video player, then

into power saving mode.

press “+”, “-” or “Menu” key, the message “

 

access the OSD to set Audio to off state.

 

No S-Video input signal ”, “ No Composite

 

 

 

input signal ” or “ No Component input

 

 

 

signal ” appears

 

 

No Input Signal when user

No picture, the LED light is blue. When

Check the signal source. Ensure the Computer is not in the power saving mode

controls are pressed

press +, - or Menu key, the message No S-

 

by moving the mouse or pressing any key on the keyboard.

 

Video input signal, No Composite input

Check to make sure Video Source to S-Video, Composite or Component is

 

signal, or No Component input signal

 

powered and playing video media.

 

appears

Check whether the signal cable is plugged in properly. Re-plug the signal cable

 

 

 

if necessary.

 

 

Reset the computer or video player.

 

 

 

 

The picture does not fill

The picture cannot fill the height or width of

Due to different video formats (aspect ratio) of DVDs, the monitor may display in

the entire screen.

the screen

 

full screen.

 

 

 

 

NOTE: When choosing DVI-D mode, the Auto Adjust function is not available.

Universal Serial Bus (USB) Specific Problems

Common

What You Experience

 

Possible Solutions

 

Symptoms

 

 

 

 

USB

USB peripherals are not working

Check that your monitor is turned ON.

 

interface is

 

Reconnect the upstream cable to your computer.

 

not

 

Reconnect the USB peripherals (downstream connector).

 

working

 

Switch off and then turn on the monitor again.

 

 

 

Reboot the computer.

 

 

 

Some USB devices like external portable HDD require higher electric

 

 

 

 

current; connect the device directly to the computer system.

 

 

 

 

 

 

High

High Speed USB 2.0 peripherals working

Check that your computer is USB 2.0-capable.

 

Speed USB

slowly or not working at all

Some computers have both USB 2.0 and USB 1.1 ports. Ensure that the

 

2.0

 

 

correct USB port is used.

 

interface is

 

Reconnect the upstream cable to your computer.

 

slow.

 

Reconnect the USB peripherals (downstream connector).

 

 

 

Reboot the computer.

 

 

 

 

 

 

 

 

 

 

 

Troubleshooting the Dell™ Soundbar

Common Symptoms

What You Experience

 

Possible Solutions

No Sound

No power to Soundbar - the

Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if

 

power indicator is off

 

the power indicator (green LED) on the front of the Soundbar is illuminated.

 

(built-in DC power supply. i.e.

Ensure that the power cable from the Soundbar is plugged into the monitor.

 

3008WFP)

Ensure that the monitor has power.

 

 

If the monitor has no power, see Monitor Specific Troubleshooting for monitor common

 

 

 

problem.

 

 

 

 

No Sound

Soundbar has power - power

Plug the audio line-in cable into the computer's audio out jack.

 

indicator is on

Set all volume controls to their maximum and ensure that the mute option is not

 

 

 

enabled.

 

 

Play some audio content on the computer (example, audio CD, or MP3).

 

 

Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.

 

 

Clean and reseat the audio line-in plug.

 

 

Test the Soundbar using another audio source (For example: portable CD player, MP3

 

 

 

player).

 

 

 

 

Distorted Sound

Computer's sound card is used

Clear any obstructions between the Soundbar and the user.

 

as the audio source

Confirm that the audio line-in plug is completely inserted into the jack of the sound card.

 

 

Set all Windows volume controls to their midpoints.

 

 

Decrease the volume of the audio application.

 

 

Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume

 

 

 

setting.

 

 

Clean and reseat the audio line-in plug.

 

 

Troubleshoot the computer's sound card.

 

 

Test the Soundbar using another audio source (For example: portable CD player, MP3

 

 

 

player).

 

 

Avoid using an audio cable extension or audio jack converter.

 

 

 

 

Distorted Sound

Other audio source is used

Clear any obstructions between the Soundbar and the user.

 

 

Confirm that the audio line-in plug is completely inserted into the jack of the audio

 

 

 

source.

 

 

Decrease the volume of the audio source.

 

 

Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume

 

 

 

setting.

 

 

Clean and reseat the audio line-in plug.

 

 

 

 

Unbalanced Sound Output

Sound from only one side of

Clear any obstructions between the Soundbar and the user.

 

Soundbar

Confirm that the audio line-in plug is completely inserted into the jack of the sound card

 

 

 

or audio source.

 

 

Set all Windows audio balance controls (L-R) to their midpoints.

 

 

Clean and reseat the audio line-in plug.

Image 36
Contents About Your Monitor Solving Problems Dell 3008WFP Flat Panel Monitor Users GuideProduct Features Identifying Parts and Features Front ViewAbout Your Monitor Front View Front panel controls Label DescriptionBack View Side ViewLeft view Right view Label Description Monitor Specifications Power Management ModesBottom View Pin Pin Side of the Connected Signal Cable Number Pin Pin Side of the Connected Signal Number CablePin Assignments Pin Number 20-pin Side of the Connected Signal Cable Pin Number 19-pin Side of the Connected Signal CableVideo Connector Page Transfer speed Data Rate Power Consumption Pin Number Pin Side ConnectorPin Number Pin Side Signal Cable Universal Serial Bus USB InterfaceCard Reader Specifications Plug and Play CapabilitySlot Number Flash memory cards type Flat Panel Specifications MS PROPage Appendix Visit support.dell.comSetting Up Your Monitor Click Change Display Settings Click Advanced Settings Using the Front Panel Operating the MonitorFront panel Button Input Source Select Description Using the On-Screen Display OSD Menu Accessing the Menu SystemUse this menu to activate Brightness/Contrast adjustment Icon Menu Description SubmenusSelect to exit the main menu Back BrightnessBack Auto Select DisplayPortComponent Video Composite Exit Menu Push to go back to the main menu Hue Saturation Color Reset Exit Menu VGA/DVI-D input Video inputDisplay Reset Exit Menu Back Language Menu Transparency Menu TimerAudio Configuration Menu Lock Audio OptionsReset Exit Menu PBP SettingsBack Mode PBP Source Preset Modes Contrast Hue Saturation Exit MenuOSD Warning Messagess Setting the Optimal Resolution Click Change Display SettingsVGA DVI-D 1 / DVI-D DisplayPort Video Composite ComponentUsing the Dell Soundbar Optional Using the Tilt, Swivel, and Vertical ExtensionTilt/Swivel Vertical ExtensionBack to Contents Setting Up Your Monitor Dell 3008WFP Flat Panel Monitor Setting Up the Monitor Connecting Your MonitorOrganizing Your Cables Removing the StandAttaching the Soundbar Attaching the Stand Back to Contents Solving Problems Monitor Specific TroubleshootingCommon Problems Common Symptoms What You Possible Solutions ExperienceVideo Problems Product Specific ProblemsCommon Symptoms What You Experience Possible Solutions Universal Serial Bus USB Specific Problems Troubleshooting the Dell SoundbarCommon What You Experience Possible Solutions Symptoms Troubleshooting the Card Reader Computer Management, click Disk ManagementClick Change Drive Letter and Paths
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