Dell P221-OH appendix Dell Soundbar Problems

Common Symptoms

What You Experience

Possible Solutions

No Sound

No power to Soundbar - the

•

Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if

power indicator is off

the power indicator (Blue LED) on the front of the Soundbar is illuminated.

•

Confirm that the power cable from the Soundbar is plugged into the adapter.

No Sound

Soundbar has power - power

•

Plug the audio line-in cable into the computer's audio out jack.

indicator is on

•

Set all Windows volume controls to their maximum

•

Play some audio content on the computer (i.e., audio CD, or MP3).

•

Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.

•

Clean and reseat the audio line-in plug.

•

Test the Soundbar using another audio source (i.e., portable CD player).

Distorted Sound

Computer's sound card is used

•

Clear any obstructions between the Soundbar and the user.

as the audio source

•

Confirm that the audio line-in plug is completely inserted into the jack of the sound card.

•

Set all Windows volume controls to their midpoints.

•

Decrease the volume of the audio application.

•

Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume

setting.

•

Clean and reseat the audio line-in plug.

•

Troubleshoot the computer's sound card.

•

Test the Soundbar using another audio source (i.e., portable CD player, MP3 player).

Distorted Sound

Other audio source is used

•

Clear any obstructions between the Soundbar and the user.

•

Confirm that the audio line-in plug is completely inserted into the jack of the audio

source.

•

Decrease the volume of the audio source.

•

Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume

setting.

•

Clean and reseat the audio line-in plug.

Unbalanced Sound Output

Sound from only one side of

•

Clear any obstructions between the Soundbar and the user.

Soundbar

•

Confirm that the audio line-in plug is completely inserted into the jack of the sound card

or audio source.

•

Set all Windows audio balance controls (L-R) to their midpoints.

•

Clean and reseat the audio line-in plug.

•

Troubleshoot the computer's sound card.

•

Test the Soundbar using another audio source (i.e., portable CD player).

Low Volume

Volume is too low

•

Clear any obstructions between the Soundbar and the user.

•

Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume

setting.

•

Set all Windows volume controls to their maximum.

•

Increase the volume of the audio application.

•

Test the Soundbar using another audio source (i.e., portable CD player, MP3 player).