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Dell™ Soundbar Problems
Common Symptoms | What You Experience |
| Possible Solutions |
No Sound | No power to Soundbar - the | • | Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if |
| power indicator is off |
| the power indicator (Blue LED) on the front of the Soundbar is illuminated. |
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| • | Confirm that the power cable from the Soundbar is plugged into the adapter. |
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No Sound | Soundbar has power - power | • | Plug the audio |
| indicator is on | • | Set all Windows volume controls to their maximum |
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| • | Play some audio content on the computer (i.e., audio CD, or MP3). |
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| • | Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting. |
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| • | Clean and reseat the audio |
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| • | Test the Soundbar using another audio source (i.e., portable CD player). |
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Distorted Sound | Computer's sound card is used | • | Clear any obstructions between the Soundbar and the user. |
| as the audio source | • | Confirm that the audio |
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| • | Set all Windows volume controls to their midpoints. |
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| • | Decrease the volume of the audio application. |
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| • | Turn the Power/Volume knob on the Soundbar |
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| setting. |
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| • | Clean and reseat the audio |
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| • | Troubleshoot the computer's sound card. |
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| • | Test the Soundbar using another audio source (i.e., portable CD player, MP3 player). |
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Distorted Sound | Other audio source is used | • | Clear any obstructions between the Soundbar and the user. |
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| • | Confirm that the audio |
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| source. |
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| • | Decrease the volume of the audio source. |
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| • | Turn the Power/Volume knob on the Soundbar |
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| setting. |
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| • | Clean and reseat the audio |
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Unbalanced Sound Output | Sound from only one side of | • | Clear any obstructions between the Soundbar and the user. |
| Soundbar | • | Confirm that the audio |
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| or audio source. |
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| • | Set all Windows audio balance controls |
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| • | Clean and reseat the audio |
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| • | Troubleshoot the computer's sound card. |
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| • | Test the Soundbar using another audio source (i.e., portable CD player). |
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Low Volume | Volume is too low | • | Clear any obstructions between the Soundbar and the user. |
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| • | Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume |
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| setting. |
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| • | Set all Windows volume controls to their maximum. |
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| • | Increase the volume of the audio application. |
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| • | Test the Soundbar using another audio source (i.e., portable CD player, MP3 player). |
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