Product Specific Problems

Shaky/Jittery	Wavy picture or fine	Push Auto Adjust button.
Video	movement	Adjust Phase and Clock controls via OSD.
		Perform monitor reset.
		Check environmental factors.
		Relocate and test in another room.
Missing Pixels	LCD screen has spots	Cycle power on-off
		These are pixels that are permanently off and this is a natural defect
		that occurs in LCD technology.
Brightness	Picture too dim or too bright	Perform monitor reset.
Problems		Push Auto Adjust button.
		Adjust brightness & contrast controls.
Geometric	Screen not centered correctly	Perform monitor reset on "Position Settings Only".
Distortion		Push Auto Adjust button.
		Adjust the centering controls.
		Ensure monitor is in proper video mode.
Horizontal/Vertical	Screen has one or more lines	Perform monitor reset.
Lines		Push Auto Adjust button.
		Adjust Phase and Clock controls via OSD.
		Perform monitor self-test feature check and determine if these lines are
		also in self-test mode.
		Check for bent or broken pins.
Sync Problems	Screen is scrambled or	Perform monitor reset.
	appears torn	Push Auto Adjust button.
		Adjust Phase and Clock controls via OSD.
		Perform monitor self-test feature check to determine if scrambled screen
		appears in self-test mode.
		Check for bent or broken pins.
		Boot up in the "safe mode".
LCD Scratched	Screen has scratches or	Turn monitor off and clean the screen.
	smudges	For cleaning instruction, see Cleaning Your Monitor.
Safety Related	Visible signs of smoke or	Do not perform any troubleshooting steps.
Issues	sparks	Monitor needs to be replaced.
Intermittent	Monitor malfunctions on and	Ensure monitor is in proper video mode.
Problems	off	Ensure video cable connection to computer and to the flat panel is
		secure.
		Perform monitor reset.
		Perform monitor self-test feature check to determine if the intermittent
		problem occurs in self-test mode.

Image Retention	Faint Shadow from the static
(from a static	image displayed appears on
image)	the screen

Use the Power Management feature to turn off the monitor at all times when not in use. Alternatively, use a dynamically changing screensaver left on the monitor for a long period of time.

In OSD Menu, under Reset to Factory Settings, select Enable LCD Conditioning. Using this option may take several hours before the image is eliminated.

NOTE: Image Burn-in is not covered by your warranty.

SPECIFIC SYMPTOMS

WHAT YOU EXPERIENCE

POSSIBLE SOLUTIONS

Screen image is too small	Image is centered on screen, but
	does not fill entire viewing area.

Perform monitor reset on "All Settings."