Chapter 7 | 7 |
Troubleshooting |
This chapter covers the most likely problems and their solutions.
Overview
This chapter covers some common problems that may be encountered while using the Network Camera and some possible solutions to them. If you follow the suggested steps and the Network Camera still does not function properly, contact your dealer for further advice.
Problems
Problem 1: I can't connect to the Network Camera with my Web Browser to configure it.
Solution 1: It is possible that your PC's IP address is not compatible with the IP address of the Network Camera.
Use the Windows utility to configure the Network Camera with a valid IP address.
Problem 2: The Windows utility doesn't list any Network Cameras.
Solution 2: Check the following:
•The Network Camera is installed, LAN connections are OK, it is powered ON and startup is complete.
•Ensure that your PC and the Network Camera are on the same network segment. (If you don't have a router, this must be the case.)
•Ensure that your PC has the TCP/IP network protocol loaded. In Windows, this is done by using Control
•If an entry for TCP/IP
•You then need to select the new entry (TCP/IP
•If your LAN has a DHCP Server, you can select "Obtain an IP Address automatically". Otherwise, you must select "Specify an IP Address", and enter values for IP Address, Subnet Mask, and Gateway. All devices on your LAN must use compatible values. Remember that each device needs a unique IP Address, and the same Subnet Mask.
Problem 3 When I try to connect to the Network Camera, I get prompted for a user name and password.
Solution 3 You SHOULD be prompted for a user name and password if trying to access the Administration menu.
Enter the Administrator ID and Password set on the Maintenance screen.
If you are just trying to view Video, the User Name/Password prompt
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